Richard Chatten Email & Phone Number

Oversee and deliver sales, commercial and business development activities globally, managing international partnership programmes and relationships, and ensuring ongoing positive customer experiences. Key contributor in company decision-making with input into business strategy, marketing initiatives and planning in relation to international markets and clients.Key highlights: • Leading the sales strategy for ABN Australia, specialising in corporate services for international-based businesses expanding into the Australian market.• Developing and executing sales plans to target, increasing new client acquisition.• Building a robust pipeline of potential clients, leading to the successful closure of new deals.• Negotiating and structuring partnerships with key stakeholders to provide comprehensive and reciprocal relationships benefitting both parties.• Collaborating with internal teams to ensure seamless onboarding and ongoing support for clients, resulting in high client retention and satisfaction rates.• Exceeding sales targets and contributing to the overall revenue growth of the business.• Spearheading business development and marketing initiatives.• Managing, training and successfully onboarding new members of staff within the business development and sales team.

Norwich, England, United Kingdom

Led the support TaxAssist provides to its franchise networks in Ireland, Australia, Canada and the US, and managed TaxAssist’s overall franchise recruitment marketing strategy. • Managing the ongoing training and support provided to country Support Centre teams and Area Representatives on franchise recruitment and marketing, business development, effective franchisee support, building and developing a support team, franchisee reporting and communications. • Sitting on the Group Management Committee and leading projects such as developing the TaxAssist Group’s five-year Strategic Plan, and projects that require board level presentations and discussions. Supporting decision-making on key business items.• Line management responsibility for the Global Recruitment Executive, Global Recruitment Officers and Social Media Administrator, and supporting them to achieve their objectives.• Delivering initial training and set-up schedules for new Area Representatives and international Master Franchisees.• Overseeing the global franchise recruitment marketing planning and marketing communications, as well as supporting overall global franchise recruitment strategies.• Liaising with the Senior Manager, UK Recruitment to manage franchise recruitment marketing strategies and implementation.• Chairing monthly Global Development Meetings and leading regular team meetings with country Managing Directors, Master Franchisees and Area Representatives in all international markets.• Carrying out effective Franchise Development Manager visits with selected UK franchisees to support them on business development, writing detailed reports and creating action points. • Understanding the legal franchising constraints and requirements for UK and international markets.• Project managing the UK franchise resales process from initial enquiries to the completion of sale.• Undertaking UK marketing plan reviews for prospective franchisees and supporting on business plan reviews.

Norwich, England, United Kingdom

Responsible for managing global franchise recruitment marketing strategies, global franchise resales and manage the initial and ongoing training and support to our network of Master Franchisees in Canada, Area Representatives in the US, and our Managing Directors in Ireland and Australia.

Senior Business Development Manager at TaxAssist Accountants, responsible for the running of the Business Development department to deliver sales and marketing campaigns across the UK. Leading a team of 12 sales and marketing professionals who are solely focused on winning new clients for the 425+ TaxAssist Accountants shops and offices we have in the network. Also responsible for leading the Franchise Recruitment and International teams to recruit new franchisees and deliver support to our global network. Responsibilities include:• Overall team management responsibility including inbound sales, marketing and social media & communications teams.• Implement agreed marketing strategies nationally, regionally and locally.• Ensure brand awareness and communications of the network are in place and operating at all times.• Provision of support, advice and guidance to the network on marketing and business development matters including marketing planning, marketing communications, introducer relationships and delivery of potential business leads.• To work with the Group Business Development Director on special projects.• Provision of training of the UK franchise network to deliver courses and webinars on business development strategies.• Relationship management of business development and designated partners.• Franchise development visits and general guidance for individual franchisees within the network.• Line management responsibility for the UK franchise recruitment team.• Support recruitment of new UK franchisees and participation in Discovery Days.• Oversee UK franchise recruitment marketing activity.• Provide development, advice and support to international Master Franchisees and sub-franchisees where necessary.• Field visits to international Master Franchisees.

Norwich, United Kingdom

Manage the initial and ongoing training and support to our international network of Master Franchisees (two in Australia and one in Ireland), as well as delivering training and support to our Master Franchisees’ own network of franchisees.Responsibilities include:• Provide support and assistance with recruiting Master Franchisees and franchisees, from advertising to sign-up.• Host visits to the UK Support Centre from prospective Master Franchisees.• Manage the set-up and launch of new Master Franchisees and their franchisees.• Deliver the entire initial training programme for Master Franchisees in the UK Support Centre and on location.• Manage all Master Franchisees’ websites, including the client-facing websites, franchisees’ local websites, franchise recruitment websites and the support websites.• Create international marketing materials for single-unit franchise recruitment and client acquisition.• Support Master Franchisees with sales, marketing, operations and business development.• Attend and provide support at Annual Conferences and regional meetings in Ireland and Australia.• Carry out Franchise Development visits to franchisees in the UK, Ireland and Australia.• Host regular conference calls and video calls with Master Franchisees.• Closely monitor, report and review the performance of our international networks.• Understand the legal constraints and requirements for international markets.• Develop relationships with suppliers to Master Franchisee and sub-franchisee networks.• Chair monthly international meetings and produce minutes.• Attend bfa annual conference, regional forums, specialist seminars and workshops for maintaining QFP qualification.• Manage and support UK Recruitment Team with Business Plan reviews, facilitating Discovery Days, one-to-one meetings and following up with prospective franchisees.• Oversee UK franchise recruitment marketing activities.

Norwich, United Kingdom

Assisting our Master Franchisees establish the TaxAssist brand in their respective territories, and project managing the ongoing training and support from our UK Support Centre.Responsibilities include:• Coordinating the support, training and set-up schedule for Master Franchisees and Sub Franchisees• Managing Master Franchisees' support websites and communicating updates with Master Franchisees on business model and support• Creating marketing materials and copy for Master Franchisee and sub-franchisee recruitment, client-facing services and third-party franchise recruitment websites• Managing the international websites, Master Franchisees’ websites and sub-franchisee websites• Attending/exhibiting at international conferences and exhibitions• Developing relationships with suppliers to Master Franchisee and sub-franchisee networks• Master Franchisee and sub-franchisee visits to provide ongoing training and support• Attending bfa annual conferences, forums, seminars and workshops.

Norwich, England, United Kingdom

Responsible for managing global franchise recruitment marketing strategies, global franchise resales and manage the initial and ongoing training and support to our network of Master Franchisees in Canada, Area Representatives in the US, and our Managing Directors in Ireland and Australia.

Norwich, United Kingdom

Responsible for the FDS Franchise Manual Writing Service to create operating and training manuals for franchisors incorporating their know-how, business systems and detailed operational procedures.Have worked with a number of national and international clients to produce Franchise Operations Manuals in the following business sectors:• Restaurants• Retailers• Vaccination clinics• Driving schools• Frozen yogurt kiosks• Luxury interior design boutique• Holiday lodge parks• Hairdressers• Accountants• Specialist kitchen cleaning• And more...Providing a full professional service that includes detailed data gathering and clearly structured manual writing, which captures know-how, systems and procedures, presented in a format that fully represents the brand. This is all based on the company’s 33 years’ experience in the franchise industry.Also working alongside FDS Franchise Consultants to produce franchise documentation, including Outline Franchise Development Business Plans, Franchise Information Memorandums and Franchise Prospectuses.

Norwich, United Kingdom

Develop ways in which Franchise Development Services (FDS) can work with companies wishing to market their services to the franchise sector and manage our existing FDS Associates' accounts. While heading up our marketing department, also undertake detailed market research reports on behalf of FDS and our clients, as well as working alongside the editorial team to produce The UK Franchise Directory.Since 1981, our company FDS, has helped many clients to grow and become widely recognised, established, and successful national and international franchisors. We are the UK’s longest established franchise consultancy and publishing company, and offer the very best professional advice and guidance to both prospective and established franchisors. Our services range from initial advice and guidance through to the complete infrastructure requirements to create a business format franchise, and then seamlessly move through to franchise owner recruitment. We publish The Franchise Magazine (www.TheFranchiseMagazine.net), The UK Franchise Directory (www.TheUKFranchiseDirectory.net) and have a valuable database of thousands of prospective franchise owners. With offices nationwide and worldwide, we have helped thousands of people to own and operate Master, Area Development and Single Unit Franchises.

Norwich/Northampton

Part-time role during University working for a fashionable menswear brand in both Northampton and Norwich outlets. A number of roles in meeting set sales targets, monitoring and updating stock, stock taking and visual merchandising.

Norwich

A combination of part-time and full-time work, providing a high quality service in a niche market within the menswear industry. Including supervisory roles and providing the Personal Tailoring service.

Prospect Franchisee Certificate, Franchising And Franchise Operations

The bfa Prospect Franchisee Certificate is recognition of knowledge and awareness of the franchise sector. It demonstrates.

Prospect Franchisor Certificate, Franchising And Franchise Operations

The bfa Prospect Franchisor Certificate is recognition of knowledge and awareness of the franchise sector. It demonstrates.

Diploma In Franchise Management

The Diploma recognises that I have followed an extended period of learning in all key aspects of franchise management and have developed.

Qualified Franchise Professional, Franchising And Franchise Operations

The QFP is the only nationally recognised qualification specific to the franchising industry. It signifies a highly developed level.

First, Retail Marketing

Activities and Societies: Football team

As & A Levels, Maths, Business, Geography And Physics

Gcses

Activities and Societies: Represented School Football Team