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People, processes, and positive attitude are the keys to increasing revenue and delivering excellent results. For over 20 years, I’ve lead transformational teams to achieve their full potential. My focus is on optimizing peak performance through innovative and analytical approaches to solving complex problems, and inspirational leadership to deliver best of class results.By fostering a change management culture, I work with teams to quickly identify opportunities and develop solid actions to improve while practicing a high level of integrity and strong value system. I’ve successfully lead a workforce of over 200 remote employees and was responsible for analyzing performance metrics and revenue generation opportunities to develop profitable growth strategies.I am exceptional with managing processes and financial priorities to ensure my team is operating to support the objectives, values, mission, and vision of the company. I have superior computer skills with a keen ability to effectively utilize Microsoft Excel, SQL, and other systems to manage profit and loss and ensure financial controls are in place. I strive in analyzing performance metrics and revenue generating opportunities to develop profitable growth strategies.Positive attitude plays a foundational role in my work as a leader, and I work diligently to support my team members in developing a positive attitude. This value sets the tone for myself and my team, and drives customer experiences.
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Operations ManagerParker And Sons Oct 2022 - PresentPhoenix, Az, Us -
National Director Of OperationsSears Home Services 2022 - Oct 2022Longwood, Fl, UsReduced appliance replacements by establishing an internal audit process resulting in a monthly savings of $330k Established a team of 60 technicians to triage repairs resulting in a 17% improvement in first time repairs.Restructured the national customer service team resulting in an operational improvement of 20% and a 27% improvement in order management resulting in improved cycle times.Prioritized and partnered with IT team to accomplish needed system improvements Provided weekly updates to the CEO for all operational initiatives, including financial forecasts as well as metric driven performance -
Sr. Manager B2B OperationsSears Home Services Jun 2021 - 2022Longwood, Fl, UsManaged B2B contracts and relationships with First American, Samsung, GE, Choice, AIG that generated more than 1.6mm of externally contracted service calls and more than $265mm in yearly revenue.Utilized analytical approaches to improve KPI metrics driving increased volumesDeveloped Operational processes and deployed to field. Partnered with IT department deploying new methodologies to improve client interactionsProvided daily and weekly reporting to the field.Manage all analytics for B2B Operations Provide feedback on client performances with President and CEO -
Vice President Of AdministrationArt Asset Adjusters Oct 2020 - May 2021Phoenix, Arizona, UsMerged 9 separate companies to form ART Asset AdjustersProvide analytically based reporting to the CFO, COO & CEOResponsible for all Operations including facilities, maintenance, contracts, licensing and fleetCreated operational metrics for performance and productivity of field agentsCreated forecasting models for growth, revenue and expensesCreated weekly incentive program and tracking for all employeesManaged all IT resources Managed vendor relations -
Regional Operations ManagerAmerican Woodmark Jan 2020 - Oct 2020Winchester, Virginia, UsManaged all operations, including ordering, installing and final finish of all cabinets in over 700 homes per month with peak months approaching 1,000 installs.Analytical review of waste, generating process improvements resulting in a 15% reduction of waste.Developed of a comprehensive technical training program designed to improve efficiencies by 20%Established auditing of processes and jobs to insure and maintain consistent qualityDeveloped multiple tools that improved forecasting, customer service, warehouse management and builder relationsManage $8.4 MM yearly in contractor expenseDaily operations include ordering, installing and final finish of over 700 homes per month with peak months approaching 1,000 installs.Improved month over month scorecard results for all operational metricsImproved builder satisfaction through solid relationships, trust, consistent onsite meetings with builders, identifications of opportunities and implementing improved processes. -
District Service General ManagerSears Home Services May 2016 - Jan 2020Longwood, Fl, UsManage and lead 10 Managers, 195 remote technicians and 5 support associatesConsistently performed in the top 10% in the nation on KPI'sPerformed in the top 3 in the nation for revenue growthReduced Safety incidents and claims by 75% in 3 years with year over year improvementsImproved Member feedback year over year.Improved associate retention by 20% -
Territory Operations ManagerSears Home Services Dec 2012 - May 2016Longwood, Fl, UsManaged district operations for 4 districts (Northern California/Nevada, Colorado/Utah, Mid California and Hawaii.Managed 5 direct reports and 50 indirectManaged and responsible for 550 locations of inventory and AssetsManaged fleet of 600 vehiclesManaged 4 Customer Service Offices and consolidated into one location improving cost by 37% as well as improving customer satisfaction and consistency of interactions.Provided guidance to Territory Director and 4 District Service ManagersResponsible for P&L and expense management -
National Inventory ManagerSears Home Services Aug 2010 - Dec 2012Longwood, Fl, UsDeveloped the first integrated inventory management system for Sears Home Services (AIM). Worked with internal IT and our vendor (Softeon) to create a dynamic inventory system that allowed over 7,000 technicians to manage their inventory remotely including returns to various locations, tracking inventory throughout the entire process. Also worked with vendor to allow for 3rd party inventories of all parts located on 7,000 vehicles across all 50 states and Puerto Rico. -
National Field Development ManagerSears Home Services Mar 2009 - Aug 2010Longwood, Fl, UsDeveloped system applications that allowed our company to automate and simplify many manual tasks. Developed, coded and deployed the first national inventory computer program improving efficiency by 66% and greatly improving the error rate. Developed, coded and deployed automated program to manage cash overs and shorts improving shrink and profit. Developed, coded and deployed national HR system that automated payroll corrections from over 7,000 associates. -
District Routing Manager/Technical Manager/District Operations ManagerSears Home Services Jun 1996 - Mar 2009Longwood, Fl, UsI started my management career in our District Routing office managing 8 associates and the day to day operations of over 150 technicians. I then was promoted to Technical Manager, managing 25 technicians developing the team into the top performing team in the region. I then was promoted to District Operations Manager in which I managed 14 parts stores and operational excellence of 300 technicians. -
Parts Clerk/Sales Associate/Installer/Technician/Route SpecialistSears Home Services May 1989 - Jun 1996Longwood, Fl, UsI started my career with Sears Home Services as a parts clerk in Santa Maria, CA and within 6 months was promoted to outside sales associates as that position was being eliminated I transferred into installing satellite dishes and garage door openers. 6 months later I was promoted to the position of appliance technician, repairing washers, dryers, water heaters, treadmills and satellite dishes. After a year I decided to work on my career goals of becoming a manager and transferred into the routing office as a route specialist.
Richard Chenault Skills
Richard Chenault Education Details
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University Of PhoenixBusiness Management
Frequently Asked Questions about Richard Chenault
What company does Richard Chenault work for?
Richard Chenault works for Parker And Sons
What is Richard Chenault's role at the current company?
Richard Chenault's current role is Operations Manager at Parker and Sons.
What is Richard Chenault's email address?
Richard Chenault's email address is richkatz@me.com
What is Richard Chenault's direct phone number?
Richard Chenault's direct phone number is +191677*****
What schools did Richard Chenault attend?
Richard Chenault attended University Of Phoenix.
What skills is Richard Chenault known for?
Richard Chenault has skills like Sql, Microsoft Excel, Business Process Improvement, Project Management, Financial Results, Bottom Line Results, Driving Results, Computer Aided Dispatch, Dispatching, Inventory Management, Territory Management, District Management.
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