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Having over two decades of industry experience, and at the helm of Cognizant's Strategic Innovation for over five years, my role is to orchestrate transformative sales strategies and design CX strategy that resonate with our Tier 1 Telco clients. Utilizing a deep understanding of client stakeholder(s) and end-user persona's, our team successfully drive sales across various LOB in Telco including Gen AI initiatives, enriching customer interactions with human-centered innovation.I leverage design thinking principles to strategize and weave in story telling to sell business, product, and service opportunities. Through collaborative workshops, strategic foresight and understanding the industry pulse, my contribution ensures actionable insights that propel our clients and the broader communication industry forward.
Amdocs
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Strategic Business Sales LeaderAmdocsAustin, Tx, Us
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Strategic Sales Director: Targeted Sales & Innovation Pursuits - TelcoCognizant Dec 2023 - PresentTeaneck, New Jersey, Us/ Leading strategic sales initiatives for a Tier 1 Telco business in North America, driving client relationships and innovation programs./ Facilitate Sales Design Thinking workshops under the human-centered lens to map business opportunities across LOBs' and engage proactively with Telco stakeholders and enhance client relationships -
Strategic Innovation Exec - Business Design: Comms, Media & TechCognizant Feb 2021 - Dec 2023Teaneck, New Jersey, Us/ Orchestrate Scan, Plan, and Launch on Business, Product, and Service Design innovation sessions using design thinking principles under the human-centered design lens for various clients across communications and other industries. / In this role, i ran a lean engine called the "Innovation Accelerator" for the Comms, Media & Tech. Industry Solutions Group that focuses on proactive growth opportunities specific to CMT, and other Cross-Industries. / I drive Innovation as a Service ( INaaS ) - Plan, and Facilitate ideation & Innovation Sessions with the following groups- Partner w/ Hyperscalers and alliances like AWS, GCP, SERVICE NOW, and AZURE on building Co-Innovation framework & to create solutions.- Internal account ideation for pro-active pitches specifically w/ Account Execs, Relationship Managers, and Partners. / I drive sales pitches & story telling work w/ global strategy, technology, and business leaders./ Practicing Human-Centric Design and Design Thinking methodologies to craft meaningful experiences across other cross-industries like FinTech, Insurance-Tech, Healthcare-Tech, Life-sciences Tech, Retail-Tech, Media, Manufacturing-Tech, Edu-Tech, Energy-Utilities, Travel - Hospitality, and end-users.
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Snr. Digital Creative Director - Design, Strategy & SalesCognizant Apr 2015 - Feb 2021Teaneck, New Jersey, Us/ Digital Creative Director: Design Sales, Experience Strategy & Consulting -/ Oversaw and ran multiple gigs leading Sales, Strategy, Product & Experience design for clients like KPMG - NYC, Zurich Insurance - Chicago, Ruckus Commscope - San Francisco, T-Mobile - Seattle, & Abbott Laboratories - Chicago. TechData - Clearwater, and Agilent - Santa Clara - Crafting the digital creative strategy and orchestrate experience design stints for various portfolios of Cognizant.- Facilitate research & workshops to understand the industry needs in a more collaborative model. - Oversaw and mentored an award-winning team from the Video & animation services CoE within Digital Interactive of Cognizant.- Involve in various high-stake experience design pitches across accounts on products/ service, process, and business design./ Using Human-Centric Design and Design Thinking methodologies to craft meaningful experiences across various industries like Banking and Financial Services, Insurance, Healthcare, Retail, Media, Manufacturing, Education, Energy, Travel - Hospitality, Technology and their end-users.
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Design Leadership Forum MemberInvision Nov 2018 - PresentNew York, Ny, Us/ The Design Leadership Forum is to advance the practice of design leadership by fostering a community where the world’s best can learn from one another. We strive to make the Forum inclusive and relevant to those confronting the challenges of leading design teams. -
Founder, Creative Director - Digital Experience & SalesBrandeology Jul 2013 - Apr 2015Warrenville, Us/ Founded and ran a full service boutique digital design agency. Brandeology, a lean unit uses anthropology to descry social aspects of human experiences and Interpret the nature of a brand and it’s existence. The agency has some special set of niche skillsets & SMEs who can understand your brand essence, decipher it using design research & understandings to translate human values into tangible experiences./ Steered experience design, brand identity and visual narration for brands like Bentley, Magnum, Deutsche Bahn, United, Sony, Virgin Group, Henkel and Hestia. Handled projects on brand design and various digital platforms ( Identity, Venture, Brand, Service, Product, Communication and Campaign Design - creative and digital intervention - across channels ) -
Creative Lead - Digital Strategy I Brand & Venture DesignRaymond Limited Dec 2010 - Jun 2013Thane , Maharashtra , In/ Orchestrate brand architecture exercise liaising with brand building agencies/ Drove Multi Sensory Design CoE, Creative Branding & other Niche practices integrating with improvised customer touch points by enhancing the brand essence. Steered the sprint & redesigned the brand identity of the brand Park Avenue & Parx / Anchored creative concepts on digital and enhanced the experiential shopping at the retail front end for the Brand Park Avenue./ Spearheaded innovative projects ( product & experience ) devising mechanism outlining the research methodology and concept testing bringing constructive criticism. / Drove strategic Brand Extension with ideas catalysed driven by research facts and brand analysis. -
Design Manager, Head - Trend Forecasting I Digital InitiativesRaymond Limited Jun 2009 - Dec 2010Thane , Maharashtra , In/ Provided directions on colour & trend forecast - thematic derivations for all the brands of Raymond apparel limited ( Manzoni, Parx , Park Avenue & Park avenue Woman )/ Summer 2010 - Summer 2013 Trend reports (Published 8 trend reports internally )
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Design ManagerRaymond Limited Jun 2007 - Jun 2009Thane , Maharashtra , In/ Worked on the Brand Extension Concept for Raymond, A High Fashion youth wear concept initiated from the top management of Raymond involving ideation, concept development and its testing. / Spearheaded the conceptualization and materialization for all product categories by forging a range together that calls for a definitive extension of the master brand.- Steered Manzoni Sports : Jeans wear , washed ashore ( casual sport range ) - Denim ( Jeans & shirt coordinate ) , washed Cotton Trousers , Washed jackets , Knits ( graphic / panel prints defined ) & washed Shirts ( Stylized & Embellished )- Brand identity : Logo design for Manzoni - Double heraldic unicorn logo
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Design SpecialistCortex India Pvt Ltd Apr 2005 - May 2007/ Liaised with the Senior Management team of Cortex Inc. creating new product lines and creative concepts along their brand extension crafting digital strategies, product branding and design.
Richard C. Skills
Richard C. Education Details
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Massachusetts Institute Of Technology3.086X Innovation And Commercialization - Mitx -
Central Saint Martins, University Of The Arts LondonDesign - Service & Product Design
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National Institute Of Fashion Technology DelhiFashion/Apparel Design
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Sboa School And Junior College, ChennaiMath & Science
Frequently Asked Questions about Richard C.
What company does Richard C. work for?
Richard C. works for Amdocs
What is Richard C.'s role at the current company?
Richard C.'s current role is Strategic Business Sales Leader.
What is Richard C.'s email address?
Richard C.'s email address is jo****@****ail.com
What is Richard C.'s direct phone number?
Richard C.'s direct phone number is (201) 801*****
What schools did Richard C. attend?
Richard C. attended Massachusetts Institute Of Technology, Central Saint Martins, University Of The Arts London, National Institute Of Fashion Technology Delhi, Sboa School And Junior College, Chennai.
What are some of Richard C.'s interests?
Richard C. has interest in Doodle/sketching, Social Services, Economic Empowerment, Politics, Education, Environment, Everything Digital, Juggling Ideas And Trend Forecasting, Fitness, Poverty Alleviation.
What skills is Richard C. known for?
Richard C. has skills like Mathematics, Disney, Writing, Luxury, Consulting, Market, Outlining, Bilingual Proficiency, Concept Development, Strategist, Trend Analysis, Devising.
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