Richard Cliffe Email & Phone Number

England, United Kingdom

Haywards Heath, England, United Kingdom

Responsibilities:- Detecting and combating fraud across all areas of insurance including but not limited to employer, customer, provider and third-party administrators;- Design, implement, and maintain strategies for internal and external fraud detection and monitoring across all areas of the business including claims, broking, underwriting and finance.- Produce and implement fraud policies and procedures in line with industry best practice.

Hove, England, United Kingdom

Responsibilities: - Responsible for counter-fraud across the UK for travel and medical. Most rewarding achievement to date was the succesfull investigation of a seven figure medical insurance claim. Key stakeholder in anti-fraud and claims automation projects for the UK. - Identify procedural anomalies and recommend corrective actions to ensure that Group guidelines are followed for fraud and leakage prevention. - Improve efficiencies, productivity, reduce claim/case costs and support the travel and medical operational areas in achieving customer satisfaction that is second to none.- Provide a professional and proactive approach in fraud and leakage management, ensuring best practice methods are adhered to at all times. - Conduct internal reviews across travel and medical operations ensuring compliance with Allianz Partners policies and ISO 9001:2015 standards.- Regularly collaborate with the senior management, internal risk management, operational, legal and compliance teams to assist the business in enhancing processes that would inevitably lead to leakage and fraud if left unchecked.

London

Responsibilities: - Act as central point of reference for referrals, sensitive and large loss claims and complaints. - Investigation of suspected fraudulent claims. SPOC for the Insurance Fraud Investigation Group (IFIG). and the Insurance Fraud Enforcement Department (IFED).- Management of leakage.- Review departmental procedures and processes and identify and implement improvements. Key achievements:★ Continually exceed all performance targets (benchmark is 87.5%).★ Seconded to Customer Support Team and successfully resolved COVID-19 complaints backlog with minimal supervision.★ Represent AzP on Travel Insurance Claims Committee.★ Route Cause Complaints Analysis reports on UK Travel Insurance claims.

London, England, United Kingdom

Various contract and consultancy roles.- Creation of Managing General Agents.- Product development.- Evaluation of affinity partnerships.- Formation of FCA regulated appointed representative.

Croydon, United Kingdom

Responsibilities:- Identification and development of schemes and affinities including member-to-member services.Key achievements:★ Top performer of 60 producers worldwide in LinkedIn Sales Navigator Pilot programme and acheived a Social Selling Index Score of 94%.

New Malden

Responsibilities:- Development of bespoke, value for money insurance solutions for grassroots and professional sporting associations, governing bodies and their members, participants and players.Key Achievements:★ Delivered Football Association National Game Insurance Scheme on a 3 year deal.★ Project managed the build and development of a full quote and buy website within 5 months of securing the appointment.★ FC Business - Winner 2013 - Best Professional Service Business Serving Football.★ Insurance Times - Finalist 2013 - Brand Campaign of the Year - Broker to a Specialist.

Caterham, Surrey

Responsibilities:- Development and maintaining Commercial and Personal Lines Insurance Schemes- Management and leadership of Account Executives and Account Handlers- Executed and managed all marketing projects and campaigns, management of external suppliers, ensuring compliance with legal requirements for the organisation in all aspects of marketing, managing and policing the COBRA brand in all aspects of deployment.- Represented COBRA Insurance Brokers on Group’s Marketing Committee- Member of Compliance and Insurer Security CommitteesKey achievements:★ Delivered continual growth on Commercial and Personal Lines Insurance Schemes.★ Managed delegated underwriting and claims authorities and all audit scores rated as green.

London, United Kingdom

Responsibilities:- Acquisition of corporate and commercial accounts.

United Kingdom - Various Location

Responsibilities:- On-site commercial and personal lines underwiter in various brokerages and banks in London, the South East and Scotland.Key achievements:★ Developed several profitable broker accounts.

London, United Kingdom

Responsibilities: Head Office role including underwriting and developing bespoke home insurance schemes for brokers, banks and building societies.Key achievements: ★ Youngest ever member in a highly experienced Head Office team.

Worthing

Responsibilities:Technical referral point, account analysis, competitor analysis, Nationwide Building Society Home Insurance account auditor, MIG auditor and ISO auditor.

A Levels In Economics. English & History, Economics

Activities and Societies: Football, Cricket, Hockey and Basketball 1st XIs3 'A'​ Levels including Economics, English and Twentieth Century.

8 Gcses, 1 'O' Level And City & Guilds In Computer Literacy

Activities and Societies: School 1st XIs Football and Cricket.

Various Linkedin Learning Courses, Business Development & Business Strategy

Various Business Skills - Ongoing, Big Data - Measuring & Predicting Human Behaviour