Richard Coe Email and Phone Number
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DRIVING THE CUSTOMER EXPERIENCE, GROWTH AND PROFITABILITY THROUGH SUSTAINABLE, SCALABLE SOLUTIONSAs a Senior Operations Executive, I drive growth, improve processes and transform operations to enhance overall performance and improve business cultures. I have a talent for identifying critical issues, and implementing strategies that align with and support top and bottom-line objectives.My background includes customer-facing roles leveraging my expertise in distribution, fulfillment, supply chain, technology and sales across startup and mature environments. In these roles I’ve built successful distribution businesses from the ground up, and built world-class teams and customer-centric operations to drive client retention and revenue growth. I’ve guided the launch of company-wide systems, generating millions of dollars in new growth while reducing operating costs.I exploit my talent for listening to the voice of the customer and the employee to form healthy, engaged cultures that foster customer satisfaction and operational excellence.Additional Competencies:♦ Strategic | Tactical Planning♦ P&L | Financial Management♦ Operations | Customer Support Management♦ Customer Success | Experience♦ Relationship Building♦ Business Development♦ Order | Product Management♦ Global Services ♦ Supply Chain | Distribution | Fulfillment♦ Six Sigma | Lean Processes♦ Continuous Improvement♦ Benchmarking | KPIs | Metrics♦ Project Champion♦ Applied Technology | WMS | TMS♦ Cross-functional Talent Development | Leadership | Mentorship
Tellaro Wealth Management
View- Website:
- heritageplanningpartners.nm.com
- Employees:
- 29
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Director Of OperationsTellaro Wealth ManagementBoston, Ma, Us
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Director Of OperationsTellaro Wealth Management Sep 2019 - PresentBoston, Ma -
Vice President, OperationsQuarto Publishing Group Jul 2016 - Aug 2019Greater Boston AreaSenior level role with a focus on improving efficiencies, cost controls and global buying power. Lead Operations, Products (physical & digital), Contracts and Licensing, Inventory Management, Traffic, Supply Chain and Logistics.Reduced inventory and improved inventory turns by establishing replenishment program guidelines and cost containment for continued efficiency.Focused on improved trading terms and rebate programs with top preferred vendors via fixed-scale pricing on popular product formats and negotiated terms by leveraging the buying power and performance of five US production teams, as well as the UK office.As operational lead, worked closely with Finance and IT to onboard becker&mayer! and SmartLab, a 35-employee, Seattle-based acquisition. Successfully transferred inventory; right-sized staff; changed distribution partners; integrated systems and processes, and transitioned manufacturing for improved savings and increased margins.
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Senior Vice President, FulfillmentHachette Book Group 2006 - 2014Boston, MaSenior Vice President, Fulfillment, 2010 – 2014Vice President, Fulfillment, 2006 – 2010Retained after acquisition of Time Warner Book Group to oversee fulfillment during ownership transition and formation of HBG. Directed strategy and execution for operations, customer service and success, order and product management. Promoted to lead Boston’s facilities and operations teams during restructuring and migration to NY.Secured retail partnerships for all products including global blockbusters, works by acclaimed authors and books by recognized consumer brands, vastly expanding marketplace footprint. Project lead of several critical business system adoptions, upgrades and replacements. Drove initiative to build new customer team, generating millions of dollars in revenue.Appointed by CEO as Chairman of Boston Leadership Council, representing Boston staff with focus on improving the employee experience. Selected by COO, as Chairman of Inventory Council, a cross-functional task force focused on implementing inventory management best practices. -
Vice President, FulfillmentTime Warner Book Group (Acquired By Hachette Book Group) 2002 - 2006Boston, MaTransferred to manage customer service functions; promoted into role overseeing customer service, order fulfillment, support services and special packaging. Key role in leading successful launch of Microsoft distribution integration and partnership. Introduced customer management relationship technologies in contact center to keep pace with growing sales volume. Managed all aspects of project which optimized Canadian profitability by using US infrastructure for direct distribution. Hired, trained, launched and managed Telephone Sales Department targeting independent booksellers, grew sales 30%.
Richard Coe Education Details
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English Language And Literature, General -
The Bancroft School
Frequently Asked Questions about Richard Coe
What company does Richard Coe work for?
Richard Coe works for Tellaro Wealth Management
What is Richard Coe's role at the current company?
Richard Coe's current role is Director Of Operations.
What is Richard Coe's email address?
Richard Coe's email address is ri****@****ual.com
What schools did Richard Coe attend?
Richard Coe attended Vassar College, Phillips Exeter Academy, The Bancroft School.
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Richard Coe
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Richard Coe
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