Richard Conway Email and Phone Number
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Award-winning Business Development and Contractor Manager with 20+ years of rich experience with multi-unit responsibility. Take ownership of internal and external client account management, employing perception and strong negotiation skills to develop program strategies that create buy-in and increase product adoption. Excellent presentation skills; comfortable delivering effective and focused communications to clients and team members alike. Proven senior-level experience in executive decision-making, policy direction, strategic business planning, as well as financial and personnel management. Equally at ease leading multicultural cross-functional teams and engaging with all levels of internal and external stakeholders. Recognized as flexible and calm under pressure as well as working effectively with diverse groups of people
Automated Logic Corporation
View- Website:
- automatedlogic.com
- Employees:
- 1230
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Service Account ManagerAutomated Logic CorporationBoston, Ma, Us
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Branch Service ManagerJohnson Controls Aug 2024 - PresentCork, Ireland, Ie -
Service Account ManagerCarrier/Automated Logic Corporation Nov 2022 - Aug 2024
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Contractor Services ManagerServicelive Dec 2019 - Nov 2022Hoffman Estates, Il, UsManage the day to day operation of 200+ independent contractors responsible for installing, servicing, and repairing products with external and internal customers in Home Improvement, HVAC, and Major Appliance business. Monitor business performance and implement appropriate actions to ensure achievement of business goals in EBITA, revenue, cost management, profitability and customer satisfaction Recruit and negotiate competitive pricing with 1099 contractors to ensure appropriate contractor capacity to fulfill business projections Develop and implement strategies to improve the in-home experience including reducing return visits -
Field Operations ManagerA&E Factory Services Jan 2018 - Dec 2019Manager of in-home service business in New England. Turned around the performance of multiple markets which were struggling with productivity and employee retention. This includes actively participating in the recruitment, hiring and performance management of in-home repair teams.• Improved Net Promoter scores in the market and coached teams become top performers with in-home ancillary sales.• Received Power of Performance award in Q-3 for restoring profitability to the market.
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National Business Manager (Product Protection Plans)Sears Holdings Corporation Mar 2012 - Jan 2018Chicago, Il, UsInfluenced Regional, District, and Store Managers to build protection plan focus and drive plan sales in excess of $34M. This included actively participating in on-site and off-site meetings, webinars, and conference calls with various cross-functional stakeholders, and developing effective program strategies, initiatives, and communications. Also monitor store compliance with program initiatives, legal requirements, and training.• Successfully achieved yearly sales in excess of $34M….• Improved protection plan conversion rates to over 20% -
Account Manager Home Services (New England)Sears Holdings Corporation Mar 2010 - Mar 2012Chicago, Il, UsDeveloped and maintained ongoing consultative relationships with internal and external business clients, and increased Home Services revenues in our Service Agreement, Installation, Delivery, and Home Improvement businesses.
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District Installation Manager (New England)Sears Holdings Corporation Sep 2002 - Mar 2010Chicago, Il, UsManaged a network of independent contractors to provide installation and repair services for Home Improvement, HVAC and Major Appliance business. Responsibilities included recruitment of new contractors, rate negotiation and continuous performance management of contractor group.
Richard Conway Skills
Richard Conway Education Details
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Northeastern UniversityGeneral -
Wentworth Institute Of TechnologyIndustrial Electronics Technology/Technician
Frequently Asked Questions about Richard Conway
What company does Richard Conway work for?
Richard Conway works for Automated Logic Corporation
What is Richard Conway's role at the current company?
Richard Conway's current role is Service Account Manager.
What is Richard Conway's email address?
Richard Conway's email address is ri****@****way.com
What is Richard Conway's direct phone number?
Richard Conway's direct phone number is +4477347*****
What schools did Richard Conway attend?
Richard Conway attended Northeastern University, Wentworth Institute Of Technology.
What are some of Richard Conway's interests?
Richard Conway has interest in Mobile, Clean Technology, Health Care, Consumer Internet, Enterprise Software.
What skills is Richard Conway known for?
Richard Conway has skills like Sales Management, Customer Service, Teaching, Customer Satisfaction, Microsoft Word, Sales, Outlook, Windows, Retail, Microsoft Excel, Microsoft Office, Team Building.
Who are Richard Conway's colleagues?
Richard Conway's colleagues are Will Dover, Eric Sorin, Matthew Posey, Michael Puharic, Caprice Strickland, Susan Dietz, Miller Ccs.
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