Richard Coombe Email & Phone Number

Cardiff, Gb

London, Canary Wharf, Gb

London, Canary Wharf, Gb

Cardiff, Cardiff, Gb

Board 'IT Champion'.Chair of Remuneration Committee.Member of Group Audit and Risk Committee.Provide specialist IT advice especially in relation to Cyber risk and strategic use of IT to the Cadarn board and senior management team, as well as providing input into the strategic leadership and governance of the organisation.

Cardiff Bay, Cardiff, Gb

Delivering high quality support, maintenance and systems development services to 850 users across 100 sites throughout Wales.Manage teams of Network Engineers, Server Engineers and Desktop Engineers.

New York, Ny, Us

Seconded to the Papua New Guinea National Parliament to conduct an ICT needs assessment and gap analysis.Reviewed and analysed parliament ICT infrastructure and campus provision.Conducted interviews with key stakeholders in order to establish expectations.Produced prioritised and costed recommendations with indicative time line for implementation.Also conducted same needs assessment for the Bougainville House of Representatives within the Autonomous Region of Bougainville.

Cardiff, Gb

Member of Senior Management Team.Led team of IT officers to support mix of technologies and develop new IT services to support the business.

London, London, Gb

Technical lead for Diabetes UK setting IT policy and strategy. Leading a team of 13 which provide IT infrastructure and application support and development services to the business. Project manage large IT implementations delivering value to the whole organisation.Data protection officer for the organisation advising all colleagues on issues relating to the data protection act.

Senior responsibility for managing the data centre environment, which consisted of over 100 racks of computer equipment on which over 5000 businesses depended.Supervised customer technical solutions from inception to a live service using project management method. Recruited, trained and mentored new Premium Support department.Developed expertise in server systems management, web hosting, and email systems on both Windows 2000, 2003 and Linux platforms.Installed, supported and maintained many customer database environments including Microsoft SQL and MySQL.Continued excellence in providing a customer focused service.Pivotal in successfully integrating the Frontier and Mistral ISP infrastructure through careful project management and attention to detail.Developed, installed and maintained the new web hosting platform using interdepartmental feedback and problem solving skills.Developed department procedures and peer training programmes.

Developed, managed and provided technical leadership to an effective 3rd line technical support team of 5 people.Provided consultation and advice to 2nd line technical support team.Collaborated and consulted with the Sales team in order to develop new business streams into real products.Face-to-face consulting with customers on technical solutions.Produced and managed new technical solutions from end-to-end including requirements gathering, specification, design, implementation and post-project review.Responsible for installing and maintaining 16 Windows 2000 and Linux office servers and associated applications across 2 sites.Installed and maintained PC desktops and Exchange 2000 email servers.Installed and maintained office LAN and WAN connectivity.Ensured data retention by designing an effective backup and security policy.Developed and delivered training programmes to staff and customers.Recruited members of 1st, 2nd and 3rd line support teams

Supervised a team of 3 people that provided 3rd line technical support.Installed and maintained internal desktop and server systems across 2 sites.Migrated email servers from Exchange 5.5 to Exchange 2000.Installed and managed company phone system (Alchemy Argent Branch

Managed a team of 3 people providing desktop and Novell server support to an office of 80 people.Led development team working on in-house workshop management system. This produced more efficient processing and up to date state information of jobs through the use of bar code readers to track items as they moved through the workshop.Maintained and developed Pulse's finance, sales and purchase order processing packages.Designed and produced complex reports using Crystal Reports.Solely responsible for identifying that Pulse was not capitalising on the rise of email as a communications tool, which led to me developing and rolling out their first email system at a time when many SMEs were yet to take advantage of such systems. This in turn afforded Pulse much more sophisticated communication with suppliers, exchanging stock and price information electronically, resulting in quicker turnaround on orders and reduced costs.

Bsc (Hons), Computer Science

Education record