Richard Cope Email & Phone Number

Cumming, Georgia, Us

Plano, Texas, Us

Established trusted relationships and developed data driven solutions to meet the requirements of the client.• Created data cleansing and import processes to populate client data models. • Developed data mapping and export processes to expedite data migration required for enterprise application conversion. • Designed and created reports and visualizations based on client needs. • Gathered and translated business needs into data analytics requirements and project plans. • Experienced in projects utilizing SCRUM and AGILE methodologies.

Birmingham, Al, Us

Administered multiple systems attained through acquisition of Aggregates USA by the nation's largest producer of construction aggregate, based in Birmingham, AL. Contracted for 13 months to establish two separate and unique systems with sales transactions and ERP financial data, one for Vulcan which is GA data only and one for the regional competitor Blue Water which is TN only. • Customized reports with company specific references and modified selection criteria.

Co-directed IT services for a producer of construction aggregate material. Provided 24x7x365 monitoring and support for all mission critical applications and networks. Extracted and queried data using T-SQL to provide leadership ad-hoc reports. Produced software documentation and led user training during the life cycle of multiple software development projects. Prioritized, planned, tested, and performed trouble-shooting of issues found in vendor prototypes and beta releases which eliminated software quality problems before production implementation.• Expanded internal technical capabilities by learning skills required to design SQL queries and implement automated ETL processes for existing reports and analytics.• Increased efficiency of quarry management by 25% through the creation of fuel expense and man-hours charts and scorecards using multiple data sources. • Improved performance of transactional systems and decision making reports by collaborating with users and stakeholders to eliminate redundant business intelligence reports. • Learned and leveraged basic business analysis skills to provide developers with functional specifications for enhancing the existing point of sale software.• Reduced annual IT costs by 50% by assuming data center maintenance responsibilities from a third party vendor.• Implemented industry best practices, ensuring 99% system uptime, by developing test environments and documenting procedures to upgrade all corporate applications.• Established and standardized aggregate sales processing at 14 new partner locations across the southeast by installing systems and facilitating user training.

Us

Provided technical support of all operational systems including manufacturing, customer management, and other internal systems on behalf of a construction materials supplier. As Application Support Analyst, in addition to Tier 1 software and hardware issues, managed the support and administration of designated applications. • Enabled a new line of business by interviewing users, documenting aggregate report requirements, and collaborating with the development team to produce a portfolio of application reports. • Co-led the successful pilot of the document management system (DMS) which was rolled out corporate wide and served as the DMS Subject Matter Expert (SME). • Increased efficiency by 50% for A/R by implementing a document management solution. • Liaised with a third party vendor and the plant to identify requirements, provide data mapping, and conduct user acceptance testing for a customized EDI solution to handle rail car data. • Collaborated with internal project teams to standardize software solutions and identify deficiencies during a strategic acquisition.

Bachelor Of Business Administration, Marketing

Continuing Education Certificate, Business Intelligence