Responsible for the day-to-day management of a team of Training Specialists, based in the UK, Middle East, and South Africa, conducting bi-weekly and quarterly meetings with the team to review progress in consultation with the Director of Support and Training. Developed and delivered customer education and optimisation opportunities for company products, services, and enhancements. This included the creation and maintenance of customer-facing video content, as well as the delivery of live, online trainings for customers. Stayed abreast with product developments through regular attendance and participation in internal meetings.

Senior trainer providing online and onsite training sessions as part of customer engagement role, in support of key accounts within the UK and Ireland in consultation with academic and medical account teams. Created and developed training materials for key resources, including CINAHL, MEDLINE and APA databases. Lead trainer for NHS and HSE medical accounts. Also consulted with the Implementation team for clinical decision-making, point of care tools providing online sessions and support at events upon request.

Promoted to a senior trainer role, worked with Senior Sales Directors/Managers to develop and execute a regional training plan, with the intention of driving usage and encouraging growth. Arranged and delivered onsite and online product training for Medical/Academic customers within the UK, Ireland and the Nordics. Researched and customise training presentations & materials as necessary for various customer sites. Provided effective client consultation to optimize customer accounts. Maintained detailed product knowledge, including understanding of future enhancements, and communicate this information as required to clients, team-mates, and relevant sales staff. Advocate on behalf of customers, providing suggestions and feedback regarding product enhancements and improvements to improve product quality.