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As a Solutions Manager at UBIO, I thrive on making tech work for people. My role revolves around encouraging open dialogue between engineers and salespeople, enabling us to devise smart, client-focused strategies. With a solid background in retail and e-commerce, I've managed extensive product portfolios and navigated complex market dynamics to deliver effective technical solutions. Yet, my experience extends beyond that, as evident in my tenacity to adapt to various sectors and challenges. Alongside my tech and retail expertise, I've also delved into tobacco harm reduction advocacy as a UK director for Considerate Pouchers and editor of new site The Daily Pouch.Currently Solutions Manager at UBIO. UBIO are the creators of the Automation Cloud, the technology platform for connecting the web. I work around onboarding, implementation and finding client suitable technical solutions.Before joining UBIO, I was the Marketplace Manager for the online retailer Universal Textiles, trading as Pertemba Global. Universal Textiles offers hundreds of thousands of products across more than 60 international markets.Previously, I worked as an Implementation Consultant at the technology company Veeqo in Swansea, after holding the same position at Brightpearl.I also served as one of the Managing Directors of BrizTech Limited, an online retail company selling to both retail and business-to-business customers across multiple channels. My responsibilities included managing the day-to-day operations, bookkeeping, internal IT, and our online presence. I also oversaw the sales process across online marketplaces and our own store. As specialists in the Google Cardboard VR headset, I developed a keen interest in Virtual Reality and related technologies.Before my tenure at BrizTech, I was employed at the digital marketing agency True Digital. I spent over three years working on a major ecommerce site and concluded my role there as the Training and Solutions Manager. In this role, I was responsible for supporting the development of internal and external training programmes and technical solutions.
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Technical Account ManagerRithumSwansea, Wales, Gb
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Solutions ManagerUbio Sep 2021 - PresentSolutions Manager at UBIO. UBIO are the creators of the Automation Cloud, the technology platform for connecting the web. I am responsible for client onboarding, technical integration and more.UBIO can connect anything on the web, both websites and APIs, providing rich data and performing any interaction. Our customers include Google and trivago. We power their ability to collect availability and price data from over 50,000 hotels around the world, and we power organisations such as kiwi.com to sell airline tickets and TickX to sell theatre tickets. Our teams are based across Europe and are dedicated to building technology that makes meaningful connections between the services on the web and delivering business outcomes for our customers. -
Director (Uk)Considerate Pouchers Jun 2023 - PresentUnited KingdomConsiderate Pouchers is a platform set to represent nicotine pouch users (a tobacco harm reduction product). We are growing and currently have spokespersons in both Sweden and the UK. I also edit and write for the blog The Daily Pouch.Our mission is to play a vital role in reducing the smoking rate across the globe and in our own countries so that in the future, seven million people a year do not die prematurely from smoking-related illnesses. We are committed to advocating for the availability of life-saving products such as pouches worldwide while ensuring they are regulated with sensible and evidence-based legislation. By working towards our mission, we hope to make a significant contribution to the fight against smoking and improve the health and well-being of millions of people globally.
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FounderNicotine Freak Aug 2020 - Feb 2022Rethinking Nicotine, Sensible Regulation and Harm Reduction.
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Marketplace ManagerUniversal Textiles Nov 2020 - Sep 2021Universal Textiles - trading as ‘Pertemba’ sell 100,000s of products from a range of suppliers across 60+ nation/marketplace combinations.Working with a wide range of marketplaces - from big names like Amazon and eBay to niche national markets across the globe. I work with direct integrations and internal systems alongside third party tools like ChannelAdvisor and Channable.Managing a team of 3 (marketing, data and graphic design) - I was responsible for ensuring the delivery of the e-commerce roadmap, overseeing existing marketplace’s and implementing new ones.General and Task Management -● Launch new worldwide marketplaces● Ensure that each marketplace has the maximum amount of listings possible displayed● Technical problem solving to pinpoint issues with external systems and managing issues to completion with internal/external teams● Use channel analysis and insight to enhance marketplace performance and drive sales● Analyse product performance data to identify areas of success and potential improvement and implement improvements● Seek opportunities to increase sales whilst maintaining profit, both via promotional marketing and specific marketplace opportunities such as FBA● Communicate marketplace integrations and changes to relevant areas of the business● Maintain Pertemba website and brand marketing● Work to meet Pertemba marketplaces revenue targets● Manage relationships with external parties -
Implementation Consultant / Customer Success ManagerVeeqo Feb 2020 - Oct 2020Swansea, United KingdomI drove high-standard project delivery as part of the Implementation Team. My role encompassed leading client onboarding and ensuring seamless Veeqo account setup and customisation. I excelled in establishing strong client relationships, fostering smooth transitions to Customer Success and Support teams. Moreover, I actively participated in optimising onboarding processes, formulating efficient procedures, and creating helpful client resources such as documentation, webinars, and video tutorials.This later expanded to a role as a Customer Success Manager - dealing with new and existing client accounts. -
Associate Implementation ConsultantBrightpearl Aug 2019 - Jan 2020Bristol, United KingdomI held the position of Associate Implementation Consultant at the technology company 'Brightpearl' in Bristol, known for its extensive SaaS solutions for retail, encompassing everything from inventory and accounting to CRM, sales, purchases, and beyond. I collaborated with a variety of industry businesses to ensure a seamless transition to the Brightpearl platform. -
Advanced Product SupportBrightpearl Sep 2018 - Aug 2019Bristol, Bristol, United KingdomAfter a year in Tier 1 product support, I was promoted to the advanced team. The core nature of the job remained unchanged, yet the complexity and challenge of the issues I tackled grew significantly. My duties expanded to include helping internal stakeholders. Plus, I cultivated a close collaboration with the product and development teams, especially in high-priority situations.
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Product SupportBrightpearl Sep 2017 - Sep 2018Bristol, United KingdomBrightpearl is a leading SaaS business in the eCommerce sector, assisting online retail brands in achieving rapid growth. Our platform, combined with our retail expertise, enabled users to automate their business processes, thereby providing them an opportunity to concentrate on new growth strategies and exceptional customer service.About the Product Support roleIn my role at Brightpearl, I was a key player in providing first-rate support to our customers, both retailers and wholesalers, who used our cloud-based platform. I was routinely involved in diagnosing and resolving customer issues, employing technical expertise, platform analysis tools, and advanced database analysis skills. My contributions made a direct impact on achieving high levels of customer satisfaction.In this fast-paced 24x7 environment, I provided exceptional phone, email, and chat-based technical support. I was known for my problem-solving abilities and relentless commitment to customer service. I effectively dealt with time-sensitive issues and communicated resolutions clearly to our customers.As a part of my everyday responsibilities, I replicated customer-reported problems, prepared comprehensive developer reports, and swiftly recognised the severity of issues. This constituted the backbone of Brightpearl's customer support.
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Managing DirectorBriztech Ltd. Feb 2014 - Jul 2017Bristol, United KingdomI served as Managing Director, partial owner, and Head of Technology at BrizTech Limited, an online, multi-channel retailer with a diverse product range specialising in virtual reality headsets inspired by 'Google Cardboard'.Alongside the daily operation of the business, I was responsible for routine bookkeeping, including VAT filings, technology oversight, and online presence management. This involved building and maintaining the websites and their servers, running both the internal IT operations and our social media presence.
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Junior Training And Solutions ManagerTrue Digital Oct 2013 - Jan 2015Bristol, United Kingdom"Everything you want from a full service digital marketing agency and more: devilishly clever strategy, breathtaking creative, expert insight - and great people to work with. Believe it, it's True."Responsible for internal and external staff training, ongoing management of website support and maintenance (technical) along with a varying degrees of involvement across the business. Linux AWS server setup and configuration (Full LEMP stack with email and web-based admin).Basic front end development (HTML5, CSS3, jQuery)Photoshop - image manipulation and colour mapping.A/B testing conducted via Visual Website Optimizer.General IT Support (software / hardware). -
Production AssistantTrue Digital Jul 2011 - Oct 2013Bristol, United KingdomProduction assistant assistant at digital agency True Digital."Everything you want from a full service digital marketing agency and more: devilishly clever strategy, breathtaking creative, expert insight - and great people to work with. Believe it, it's True."As production assistant I get involved with both short-term projects and coordinating the support and maintenance workflow. Experienced working with a range of different departments including analytics, social and user experience. However I predominantly work closely with the development team to resolve issues, offer client support and deliver projects.I also work closely with the clients in-house online team - writing documentation, providing telephone support managing any issues or requests they raise.
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Web ManagerLivvy And Chrissie Media Jun 2010 - Aug 2014Bristol, United KingdomLivvy and Chrissie media produce and host a show on BBC Radio Bristol. [Formerly 3Geese Ltd.]Visit - https://www.youtube.com/watch?v=pMO8ENRdARw - for web design overview.On-going part-time role covering web development and management, content production (videos etc.) and various other areas of technical support.
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Marketing InternEntreper.Com Feb 2011 - Mar 2011Bristol, United KingdomSix week internship working in online marketing for new website www.entreper.com -
Customer Sales AdvisorComet Feb 2007 - Aug 2008Oxford, United KingdomWorked as a shop floor sales advisor and spent time working behind the customer service desk. In this capacity I dealt with sales of white, grey and brown electrical goods, as well as customer repairs and services. I also processed credit agreements and corresponding paper work and was involved in merchandising and setting up new in-store POS displays.
Richard Crosby Skills
Richard Crosby Education Details
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Business Studies -
Matthew Arnold School, Sixth FormBusiness Studies, Chemistry, Biology -
Matthew Arnold School3 A*, 5 A, 2 B
Frequently Asked Questions about Richard Crosby
What company does Richard Crosby work for?
Richard Crosby works for Rithum
What is Richard Crosby's role at the current company?
Richard Crosby's current role is Technical Account Manager.
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What schools did Richard Crosby attend?
Richard Crosby attended University Of The West Of England, Matthew Arnold School, Sixth Form, Matthew Arnold School.
What are some of Richard Crosby's interests?
Richard Crosby has interest in Guitar, Football, Web Design, Technology, Photography, Graphic Design.
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Richard Crosby has skills like Digital Marketing, E Commerce, Online Marketing, Online Advertising, Cms, Web Design, Css, Email Marketing, Web Analytics, Photography, Photoshop, Web Content Management.
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