Richard Crosby Email & Phone Number

Swansea, Wales, Gb

Solutions Manager at UBIO. UBIO are the creators of the Automation Cloud, the technology platform for connecting the web. I am responsible for client onboarding, technical integration and more.UBIO can connect anything on the web, both websites and APIs, providing rich data and performing any interaction. Our customers include Google and trivago. We power their ability to collect availability and price data from over 50,000 hotels around the world, and we power organisations such as kiwi.com to sell airline tickets and TickX to sell theatre tickets. Our teams are based across Europe and are dedicated to building technology that makes meaningful connections between the services on the web and delivering business outcomes for our customers.

United Kingdom

Considerate Pouchers is a platform set to represent nicotine pouch users (a tobacco harm reduction product). We are growing and currently have spokespersons in both Sweden and the UK. I also edit and write for the blog The Daily Pouch.Our mission is to play a vital role in reducing the smoking rate across the globe and in our own countries so that in the future, seven million people a year do not die prematurely from smoking-related illnesses. We are committed to advocating for the availability of life-saving products such as pouches worldwide while ensuring they are regulated with sensible and evidence-based legislation. By working towards our mission, we hope to make a significant contribution to the fight against smoking and improve the health and well-being of millions of people globally.

Rethinking Nicotine, Sensible Regulation and Harm Reduction.

Universal Textiles - trading as ‘Pertemba’ sell 100,000s of products from a range of suppliers across 60+ nation/marketplace combinations.Working with a wide range of marketplaces - from big names like Amazon and eBay to niche national markets across the globe. I work with direct integrations and internal systems alongside third party tools like ChannelAdvisor and Channable.Managing a team of 3 (marketing, data and graphic design) - I was responsible for ensuring the delivery of the e-commerce roadmap, overseeing existing marketplace’s and implementing new ones.General and Task Management -● Launch new worldwide marketplaces● Ensure that each marketplace has the maximum amount of listings possible displayed● Technical problem solving to pinpoint issues with external systems and managing issues to completion with internal/external teams● Use channel analysis and insight to enhance marketplace performance and drive sales● Analyse product performance data to identify areas of success and potential improvement and implement improvements● Seek opportunities to increase sales whilst maintaining profit, both via promotional marketing and specific marketplace opportunities such as FBA● Communicate marketplace integrations and changes to relevant areas of the business● Maintain Pertemba website and brand marketing● Work to meet Pertemba marketplaces revenue targets● Manage relationships with external parties

Swansea, United Kingdom

I drove high-standard project delivery as part of the Implementation Team. My role encompassed leading client onboarding and ensuring seamless Veeqo account setup and customisation. I excelled in establishing strong client relationships, fostering smooth transitions to Customer Success and Support teams. Moreover, I actively participated in optimising onboarding processes, formulating efficient procedures, and creating helpful client resources such as documentation, webinars, and video tutorials.This later expanded to a role as a Customer Success Manager - dealing with new and existing client accounts.

Bristol, United Kingdom

I held the position of Associate Implementation Consultant at the technology company 'Brightpearl' in Bristol, known for its extensive SaaS solutions for retail, encompassing everything from inventory and accounting to CRM, sales, purchases, and beyond. I collaborated with a variety of industry businesses to ensure a seamless transition to the Brightpearl platform.

Bristol, Bristol, United Kingdom

After a year in Tier 1 product support, I was promoted to the advanced team. The core nature of the job remained unchanged, yet the complexity and challenge of the issues I tackled grew significantly. My duties expanded to include helping internal stakeholders. Plus, I cultivated a close collaboration with the product and development teams, especially in high-priority situations.

Bristol, United Kingdom

Brightpearl is a leading SaaS business in the eCommerce sector, assisting online retail brands in achieving rapid growth. Our platform, combined with our retail expertise, enabled users to automate their business processes, thereby providing them an opportunity to concentrate on new growth strategies and exceptional customer service.About the Product Support roleIn my role at Brightpearl, I was a key player in providing first-rate support to our customers, both retailers and wholesalers, who used our cloud-based platform. I was routinely involved in diagnosing and resolving customer issues, employing technical expertise, platform analysis tools, and advanced database analysis skills. My contributions made a direct impact on achieving high levels of customer satisfaction.In this fast-paced 24x7 environment, I provided exceptional phone, email, and chat-based technical support. I was known for my problem-solving abilities and relentless commitment to customer service. I effectively dealt with time-sensitive issues and communicated resolutions clearly to our customers.As a part of my everyday responsibilities, I replicated customer-reported problems, prepared comprehensive developer reports, and swiftly recognised the severity of issues. This constituted the backbone of Brightpearl's customer support.

Bristol, United Kingdom

I served as Managing Director, partial owner, and Head of Technology at BrizTech Limited, an online, multi-channel retailer with a diverse product range specialising in virtual reality headsets inspired by 'Google Cardboard'.Alongside the daily operation of the business, I was responsible for routine bookkeeping, including VAT filings, technology oversight, and online presence management. This involved building and maintaining the websites and their servers, running both the internal IT operations and our social media presence.

Bristol, United Kingdom

"Everything you want from a full service digital marketing agency and more: devilishly clever strategy, breathtaking creative, expert insight - and great people to work with. Believe it, it's True."Responsible for internal and external staff training, ongoing management of website support and maintenance (technical) along with a varying degrees of involvement across the business. Linux AWS server setup and configuration (Full LEMP stack with email and web-based admin).Basic front end development (HTML5, CSS3, jQuery)Photoshop - image manipulation and colour mapping.A/B testing conducted via Visual Website Optimizer.General IT Support (software / hardware).

Bristol, United Kingdom

Production assistant assistant at digital agency True Digital."Everything you want from a full service digital marketing agency and more: devilishly clever strategy, breathtaking creative, expert insight - and great people to work with. Believe it, it's True."As production assistant I get involved with both short-term projects and coordinating the support and maintenance workflow. Experienced working with a range of different departments including analytics, social and user experience. However I predominantly work closely with the development team to resolve issues, offer client support and deliver projects.I also work closely with the clients in-house online team - writing documentation, providing telephone support managing any issues or requests they raise.

Bristol, United Kingdom

Livvy and Chrissie media produce and host a show on BBC Radio Bristol. [Formerly 3Geese Ltd.]Visit - https://www.youtube.com/watch?v=pMO8ENRdARw - for web design overview.On-going part-time role covering web development and management, content production (videos etc.) and various other areas of technical support.

Bristol, United Kingdom

Six week internship working in online marketing for new website www.entreper.com

Oxford, United Kingdom

Worked as a shop floor sales advisor and spent time working behind the customer service desk. In this capacity I dealt with sales of white, grey and brown electrical goods, as well as customer repairs and services. I also processed credit agreements and corresponding paper work and was involved in merchandising and setting up new in-store POS displays.

Ba, Business Studies

BA in Business Studies with 2 years studying Accounting and Finance.

A Levels, Business Studies, Chemistry, Biology

Activities and Societies: Mock UN General Assembly team, European Youth Parliament team.AS Levels (additional) - Economics, Computing

Gcse'S, 3 A*, 5 A, 2 B

Activities and Societies: Formula Schools engineering project.