Richard Griffiths Email & Phone Number

Llanelli, Gb

Llanelli, Wales, United Kingdom

Providing technical IT support to our premier clients on a variety of issues via telephone, email andremote supportWorking to achieve SLAs by taking ownership of requests and being the main point of contact for all services requests for designated clientsAssisting other first line engineers on support requests when needed

Remote Working

Providing 1st Line IT support to clients in the following areas:Windows Operating Systems (Workstation/Server), Apple and LinuxMicrosoft OfficeEmail – Outlook and ExchangeInstallation of line of business applicationsInstallation and configuration of printers, scanners, workstations and networking equipmentFile permissions and file sharesActive DirectoryStaying Up to date with the latest and greatest technologyTaking calls to the Service Desk and providing technical assistance using remote support tools and the in-house ticket system.Keeping client information up to date in our Client Information System (Rockipedia)Supporting our Advance Support Team when requiredProviding 1st Line IT support to clients in the following areas: Windows Operating Systems (Workstation/Server), Apple and Linux Microsoft Office Email – Outlook and Exchange Installation of line of business applications Installation and configuration of printers, scanners, workstations and networking equipment File permissions and file shares Active Directory Staying Up to date with the latest and greatest technology Taking calls to the Service Desk and providing technical assistance using remote support tools and the in-house ticket system. Keeping client information up to date in our Client Information System (Rockipedia) Supporting our Advance Support Team when requiredSkills: Datto · Datto Backup · Mimecast · SonicWALL · Customer Service · Networking · Technical Support · Microsoft Office · Active Directory · Hardware · Operating Systems · Social Media · Time Management · Network Administration · Windows Server · Routers · Windows · Teamwork · Powershell · Computer Repair · Office 365 · Windows Azure · VMware

Bridgend

Responsible for the preparation of all project types, as well as the implementation of some entirely in-house projects. Will also require occasional site visits to carry out smaller change requests or to assist with Project Implementation. This role is envisaged to be a stepping stone into the Project Implementation Engineer role.• Daily management of assigned project/change tasks• Liaising with the project point of contact and ensuring regular updates are delivered to ensure client understands where the project/change request is at each step• To ensure all company processes are followed 100% of the time• To ensure that all issues are flagged to the Change Lead as soon as they happen• To ensure that all preparation tasks are done within deadline so as not to negatively impact the scheduled implementation of the project (if appropriate)• To assist the department management with improving company processes and procedures• To assist the department management with any ad hoc tasks/change requests that are required• To attend all departmental meetings where possible In this role I have configured Mimecast Spam filter with Azure/Office365 directory synchronisation, I have migrated emails to office 365 and I build new laptops and devices using WDS server

Pencoed, Bridgend, United Kingdom

Providing 1st Line IT support to clients in the following areas:Windows Operating Systems (Workstation/Server), Apple and LinuxMicrosoft OfficeEmail – Outlook and ExchangeInstallation of line of business applicationsInstallation and configuration of printers, scanners, workstations and networking equipmentFile permissions and file sharesActive DirectoryStaying Up to date with the latest and greatest technologyTaking calls to the Service Desk and providing technical assistance using remote support tools and the in-house ticket system.Keeping client information up to date in our Client Information System (Rockipedia)Supporting our Advance Support Team when required

Swansea, United Kingdom

Swansea, United Kingdom

Within this role as Fast Response Team Leader, the Team Leader is responsible for managing the Fast Response Team on a day to day basis. Ensuring team morale is kept high and regular communication between the members is important for the team to function well. The Fast Response Team is the company’s first line of contact for our clients, so it is important that they represent the company in a professional manner.Roles and Responsibilities• Managing engineer workloads between the Fast Response Team• Maintain a high level of communication between the Fast Response Team• Reviewing sufficient work has been carried out with tickets in escalation status• Ensuring all tickets have regular engineer updates and the correct status set• Review Fast Response Team tickets at the end of the working day to prioritize or escalate for the next working day• Maintain regular communication with the Advanced Team Leader and Helpdesk Manager• High level of communication with clients regarding own tickets• Furthering technical knowledge to keep up with new releases of software/hardware• Ensuring own tickets are consistently updated as required• Keeping excellent time management with client support ticket• Being a good team player, assisting others when asked of to help the team

Swansea, United Kingdom

1st Line IT SupportHandling incoming support requests via the help-desk system, telephone and e-mailSet-up an Office 365 account for customersBackup MonitoringUsing PowerShell combined with Windows Azure Active Directory Module - allowing the users to login to the command line of any office 365 or full Windows Azure Active DirectoriesFast Response IT Support EngineerFirst point of contact for Help-desk Queries, tasked with meeting deadlines to ensure we can comply with Client's SLA's. Our Team makes sure that calls are dealt with and escalated to Advanced Support if needed. This allows quick solutions to IT issues within organisations. It is a vital role that helps improve customer service and the effectiveness of the support that we offer.

Swansea, United Kingdom

Handling incoming support requests via the help-desk system, telephone and e-mail and deal with such requests in a timely manner to completion.Install, assemble and configure computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware.Troubleshoot problems with computer systems, including troubleshooting hardware and software, e-mail, network and equipment problems.Updating an asset register of all Hardware & Software.Possess technical knowledge: which includes Windows 98 - 8.1, Office 2003 - 2013 and Antivirus TechnologiesInstalling, configuring and upgrading operating systems and software.Installing, configuring and assembling computers, monitors and peripherals such as printers and related hardware.Possess basic networking skills.Ability to troubleshoot and solve hardware and software problems.Ability to assist users on new or upgraded computer applications and hardware.

Swansea, United Kingdom

As part of this role I have to ensure pallet count is completed every hour so that the managers know how many pallets are on the floor ready for loading and to check if another trailer will be needed. It is also my responsibility to ensure that all Amazon LMA (Last Mile by Amazon) packages have been loaded onto trailer before CPT (Critical Pull Time), this role requires the willingness to push yourself to work hard at these said CPT times and this is when we all come together as a team and complete the shipment. This role in its entirety takes place in the Outbound Dock, but occasionally I venture into other departments to gather packages that are being reprocessed at Kickout Stations and/or at Problem Solve. This role requires some form of Problem Solving, such as if a package is required before cutoff time it is my responsibility to find this package in the space of a couple of minutes and get it loaded.

Llanelli

My responsibilities while working as a Barman at SA Brain and company Ltd were keeping Bar areas clean and tidy, communication skills etc

Llanelli

My responsibilities were to help tutor customers in correct health and safety procedures for use of canoes and bikes and general maintenance of Wetland Centre

Llanelli

Customer Service, Cash Handling, Use of Tills and Sales Skills, Counting Stock and cashing up tills.

Certificate Of Higher Education, Computer Systems Networking And Telecommunications

Certificate was awarded for completion of First year of Degree.

Nvq Apprenticeship Level 2, Business Administration And Management, General

Apprenticeship included many areas of study, that gave me an understanding of business practices and the technology used.

Btec National Diploma, Ict

Activities and Societies: BTEC ND for IT Practitioners, Key SkillsBTEC National Diploma for IT Practitioners

Education record

Activities and Societies: GCSE's, GNVQGCSE'S

Education record