Damian Delgado Blanco Email & Phone Number

Smart Carrasco, Montevideo

Essential Duties and Responsibilities:• Maintaining strong customer relationships to ensure timely collection of receivables.• Assisting with accounting related customer service issues, inquiries, discrepancies, etc.• Ensuring accurate invoices / statements are maintained from NetSuite Accounting ERP system.• Daily posting of payments prior to end of day deadline.• Managing and reviewing aging reports for specified accounts assigned ensuring balances never reach over 30 days… Show more Essential Duties and Responsibilities:• Maintaining strong customer relationships to ensure timely collection of receivables.• Assisting with accounting related customer service issues, inquiries, discrepancies, etc.• Ensuring accurate invoices / statements are maintained from NetSuite Accounting ERP system.• Daily posting of payments prior to end of day deadline.• Managing and reviewing aging reports for specified accounts assigned ensuring balances never reach over 30 days past due (including sending emails, follow up calls and notifying appropriate management when needed). Show less

Smart Carrasco, Montevideo - Uruguay

Essential Duties and Responsibilities:• End-to-End Reservation Management: Undertake the responsibility of maintaining personal reservations.• Documentation Excellence: Accurately document reservations and guest interactions, maintaining comprehensive records for reference and analysis.• Team Support: Assist in servicing reservations originating within the department during the absence of a team member, ensuring seamless continuity in customer care and support.• Exemplary… Show more Essential Duties and Responsibilities:• End-to-End Reservation Management: Undertake the responsibility of maintaining personal reservations.• Documentation Excellence: Accurately document reservations and guest interactions, maintaining comprehensive records for reference and analysis.• Team Support: Assist in servicing reservations originating within the department during the absence of a team member, ensuring seamless continuity in customer care and support.• Exemplary Customer Service: Provide unparalleled customer service to all guests, demonstrating active listening, offering viable solutions and alternatives, and serving as a crucial liaison between guests and the cruise line.• Adaptable Responsibilities: Undertake various other duties as assigned or required for the effective execution of the position, showcasing adaptability and versatility in handling diverse tasks.• Cruise Line Expertise: Apply in-depth knowledge acquired during the training period to match clients with the most suitable cruise line based on distinct attributes and subtleties unique to each.• Proficient Online Booking: Navigate and utilize online booking engines effectively, ensuring a smooth and efficient reservation process. Show less

Aguada Park Free Trade Zone

• Responsible for setting up new agencies and creating accounts for new agents using various programs such as AgentMate, Client Base Windows, Client Base online, PinSHIGHT, and TRAMS.• Proficient in managing account billing, document uploading, and profile maintenance with 5 years of experience in this area.• Knowledgeable in W9 uploading and banking information maintenance.• Skilled in setting up recurring billing based on member Plan Type and assigning permissions to authorized… Show more • Responsible for setting up new agencies and creating accounts for new agents using various programs such as AgentMate, Client Base Windows, Client Base online, PinSHIGHT, and TRAMS.• Proficient in managing account billing, document uploading, and profile maintenance with 5 years of experience in this area.• Knowledgeable in W9 uploading and banking information maintenance.• Skilled in setting up recurring billing based on member Plan Type and assigning permissions to authorized users.• Established Nexion University Department ID based on location to support departmental organization and efficiency.• Successfully collaborate with the development team to resolve technical issues quickly and efficiently. Show less

Zonamerica

• Handles incoming calls and emails in a mature and professional manner:• Identifies customers’ needs.• Resolve customers’ concerns in a timely manner according to internal procedures and policies.• Processes customers transactions.• Addresses opportunities for potential sales throughout all interactions.• Liaises and builds relationships with other departments to assist with customer inquiries.• Processes customers withdrawals according to company guidelines and as… Show more • Handles incoming calls and emails in a mature and professional manner:• Identifies customers’ needs.• Resolve customers’ concerns in a timely manner according to internal procedures and policies.• Processes customers transactions.• Addresses opportunities for potential sales throughout all interactions.• Liaises and builds relationships with other departments to assist with customer inquiries.• Processes customers withdrawals according to company guidelines and as required.• Identifies clients with specific needs and forwards their concerns to the appropriate department resource.• Escalates complex or difficult queries to the leadership team.• Meets company performance standards on productivity, quality, and attendance.• Continues to acquire knowledge about the company and the industry.• Maintains organization and cleanliness at the workstation and in the working area.• Additional duties and project work as assigned. Show less

Zonamerica

• Contacted new program members to educate them on the benefits of our system.• Presented hotel exchange opportunities to upgrade their accommodations by paying the difference between different hotel ratings.• Strategically recommended hotels in different countries to provide air tickets and offer car rental service, travel insurance, and other travel-related services.• Skilled in applying pricing and promotions to meet the unique needs of individual customers and maximize sales… Show more • Contacted new program members to educate them on the benefits of our system.• Presented hotel exchange opportunities to upgrade their accommodations by paying the difference between different hotel ratings.• Strategically recommended hotels in different countries to provide air tickets and offer car rental service, travel insurance, and other travel-related services.• Skilled in applying pricing and promotions to meet the unique needs of individual customers and maximize sales opportunities.• Self-motivated and able to work independently, while also collaborating effectively as part of a team to achieve shared goals.• Proficient in using online booking engines, Microsoft Outlook, and other relevant systems to efficiently manage bookings and customer inquiries.• Conducted post-trip follow-up with travelers to assess their satisfaction and explore potential future travel plans.• Maximized profitability on all bookings throughout the entire process. Show less

Aguada Park

• Provided English-language customer service to US customers. • Accounting: Proficient in managing financial records, including accounts payable and receivable, reconciling bank statements, and preparing financial statements.• Technology Integration: Experienced in integrating different software platforms and systems to streamline operations and improve efficiency.• Analytical and Critical Thinking: Strong problem-solving skills, with the ability to analyze complex information and… Show more • Provided English-language customer service to US customers. • Accounting: Proficient in managing financial records, including accounts payable and receivable, reconciling bank statements, and preparing financial statements.• Technology Integration: Experienced in integrating different software platforms and systems to streamline operations and improve efficiency.• Analytical and Critical Thinking: Strong problem-solving skills, with the ability to analyze complex information and make data-driven decisions. Show less

Zonamerica

• Test condition identification, Test Cases creation, Defect Reporting and tracking using Quality Center.• Execution and Daily Tasks coordination. Responsible for reviewing, reporting, and assigning tasks, test cases execution and defect reporting. • Customer Relationship with US Client, and India testing team.• Excellent communication and organizational skills with follow-up abilities.• Strong analytical and critical thinking skills.

Chicago Y Alrededores, Estados Unidos

• Supervise a group of five customer service representatives in the IT area.• Identify and assist customers in an efficient and timely manner. • Excellent communication and organizational skills with follow-up abilities.• Setting goals and priorities: I work with the team to establish clear goals and priorities aligned with the company's overall strategy and objectives.• Assigning tasks and responsibilities: I should assign tasks and responsibilities to each team member based on… Show more • Supervise a group of five customer service representatives in the IT area.• Identify and assist customers in an efficient and timely manner. • Excellent communication and organizational skills with follow-up abilities.• Setting goals and priorities: I work with the team to establish clear goals and priorities aligned with the company's overall strategy and objectives.• Assigning tasks and responsibilities: I should assign tasks and responsibilities to each team member based on their skills and expertise and ensure that everyone has a clear understanding of their role and expectations.• Monitoring performance: I should regularly monitor the team's performance, provide feedback and coaching, and take corrective actions when necessary.• Providing support and resources: Ensure that the team has the necessary resources, tools, and training to perform their job effectively and efficiently.• Building team morale and cohesion: Foster a positive work environment that promotes teamwork, collaboration, and open communication among members.• Communicating with stakeholders: Communicate regularly with stakeholders, such as customers, vendors, and other departments, to ensure that the team's work is aligned with their needs and expectations.• Managing budgets and resources: Manage the team's budget and resources effectively and ensure that expenses are within budget and justified by the team's objectives and results.• Ensuring compliance and security: Ensure that the team's work complies with relevant laws, regulations, and standards, and that data security and privacy are always maintained.• Leading by example: Demonstrate leadership qualities such as integrity, accountability, and professionalism, and serve as a role model for the team to follow. Show less

Madrid Y Alrededores, España

• Developing marketing strategies for the Spanish market: Develop marketing strategies that are tailored to the Spanish market, taking into account cultural, social, and linguistic differences. This may involve adapting marketing materials, messaging, and channels to better resonate with Spanish audiences.• Conducting market research specific to Spain: Conduct market research that is specific to the Spanish market, in order to gain insights into local consumer behavior, trends, and… Show more • Developing marketing strategies for the Spanish market: Develop marketing strategies that are tailored to the Spanish market, taking into account cultural, social, and linguistic differences. This may involve adapting marketing materials, messaging, and channels to better resonate with Spanish audiences.• Conducting market research specific to Spain: Conduct market research that is specific to the Spanish market, in order to gain insights into local consumer behavior, trends, and preferences. This research should inform the development of marketing strategies and tactics that are relevant and effective in the Spanish market.• Managing Spanish-language content: Manage and create Spanish-language content for the company's marketing efforts, including website content, social media posts, and marketing materials. This content should be accurate, culturally appropriate, and effectively communicate the company's message to Spanish audiences.• Coordinating with local partners and vendors: Coordinate with local partners and vendors, such as advertising agencies, event organizers, and media outlets, to execute marketing initiatives in Spain. • Analyzing the performance of marketing efforts in Spain: I should track and analyze the performance of marketing efforts in Spain, using metrics such as website traffic, engagement rates, and conversion rates. This analysis should be used to make data-driven decisions about future marketing efforts, and to identify opportunities for improvement and optimization. Show less

High School ( Secundaria )

Graduated with honors

Excel

Education record

Aeronautical Technical English, Escuela Del Aire (2003)

Commercial Aircraft Cabin Crew., Airline Flight Attendant

Air Crash Simulation Course, Aeropuerto Internacional Laguna Del

Accident Prevention And Defense Course.

Marketing & Sales

Pitman Institute-Inglaterra, Titulo First Class (Diciembre 1999)

Over 10 years of hard study of the British languish. All the test were done and correct by the UK facilities. Right after that I moved.

Universidad Oxford - Inglaterra, Titulo Oxford Exam (1999)

Over 10 years of hard study of the British languish. All the test were done and correct by the UK facilities. Right after that I moved.

Computer Software And Media Applications

Salary Settlement Technician, Finance, General

Practice in the liquidation of the main taxes (VAT, IP, IRAE and IRPF). Based on current regulations, the technical criteria.

Outlook Quick Tips, Jul. De 2018 Licencia N.º 566100

Outlook Navigation

Excel Quick Tips, Jul. De 2018 Licencia N.º 4Bc5Dc