Richard D Boyle Email & Phone Number

Adelaide, Australia

"The community sees that the ATO deals with those who don’t pay the right amount of tax. This secures community confidence in the system." - ATO Program Blueprint, March 2015Using the following tools, I engaged and supported clients; when required I utilise large amounts of data we have at our disposal to enforce compliance: • Provide hardship solutions for financially distressed clients, while using highly developed and sensitive communication techniques. • This can involve temporarily ceasing recovery actions, and in limited cases of severe financial hardship, we can decide to release individual taxpayers from personal Income Tax debt. • Using personally developed Behavioural Insights techniques, I ensure taxpayers' personal circumstances are heard and taken into account; this produces efficient outcomes, and ensures ATO's clients are given the opportunity to willingly engage with us to tailor their own sustainable solutions, before taking more serious recover actions. • When taxpayers deliberately disengage with the Australian Taxation Office, and refuse to pay their fair share of tax, I leverage large amounts of data held on ATO systems to issue garnishee notices under Commonwealth Taxation Law to third parties who owe monies to these clients. • I routinely issue garnishee notices in respect to non-compliant taxpayers to the following institutions: banks, significant debtors, other financial institutions and employers. • Refer serial non-compilers for summons and bankruptcy (individuals, partnerships, and trusts with individual trustees). • Identify non-complying companies for Director Penalty Notices, ensuring these directors are made personally liable for unpaid PAYG Withholding Tax. • Recommend issuing Section 459E Notices under the Corporations Act 2002 to non-complying companies, demanding full payment of outstanding debt; if the debt claimed is not paid in 21 days, we can initiate Wind-Up action.

Adelaide, Australia

Through a consistent and balanced approach to debt collection, we support viable businesses who are willing participants in the Australian Taxation and Superannuation Systems.Using the following techniques we ensure timely payment from clients who may be having short term cash flow difficulties, while also addressing the unfair financial advantage obtained by those not willing to comply: • Negotiate well considered and tailored payment arrangements to maximise the return of clients to a net zero debt position with the ATO, while still allowing them to effectively trade out of debt. • Use well developed financial awareness to establish a client's capacity to pay when they are experiencing short term cash flow difficulties. • Communicate with clients using strategic negotiation and communication techniques, to engage clients who are sometimes experiencing distressing circumstances (fire, flood, theft, illness, death, relationship breakdown). • Use personally developed Behavioural Insights (BI) techniques in conversations with taxpayers; championing the use of BI to colleagues in Early Intervention; and obtaining significant improvements in outcomes of dollars collected, efficiency and productivity gains. • Use expertise in data driven strategies that are agile and future oriented, to ensure the best possible decision making in regards to clients' compliance behaviour. • Understand, implement and further develop Risk Models to share with colleagues, to maximise positive outcomes. • Make it as easy as possible for our clients to pay and educate clients in line with obligations thinking. • Address the unfair financial advantage obtained by those clients who are not willing to engage with the ATO, through targeted recovery actions.

Debt Reporting statistical sampling officer

Debt Collection Officer

Administering federal child Support legislation, for the benefit and support of children and parents, and the Australian Community.