Richard Decker Email & Phone Number

Indianapolis, Indiana Area

Administer and support multi-location network environment including Windows Servers, Active Directory, Hyper-V Cluster, VMware, SQL Server, Citrix, Veeam backup, SAN’s (Nimble, Pure and Compellent), Cisco network hardware including AP’s, Cisco Unified Call Manager and Cisco Unity. Also responsible for network security, application administration, issue resolution, and vendor management.Highlights• Exceeded expectations during a Server OS project by eliminating multiple Windows 2003 servers through the use of virtualization and physical server builds.• Delivered on-time relocation of multiple subsidiaries, including network\server environments and phone systems.• Exceeded expectations during a SAN Refresh project by implementing the SAN storage on time.• Improved security by upgrading network device IOS and eliminating antiquated equipment.• Currently ahead of schedule on migrating Exchange 2013 to Office 365.

Indianapolis, Indiana Area

Administered and supported Windows Server, SQL Server, Citrix, backup solutions, PCs, and network security, including hardware/software installations and troubleshooting for multiple locations. Managed network, including building, troubleshooting servers, installing switches and hubs, and resolving issues with network protocols and Active Directory (AD). Ensured continual availability of mission-critical commercial lines software applications, such as conducting vendor management, quality assurance (QA) testing, and troubleshooting. Planned disaster recovery. Delivered support to clients, including application training.Highlights• Exceeded expectations by taking on enterprise operations along with administration of commercial lines issuance systems and network, server, desktop, and application troubleshooting.• Delivered an on-time relocation of the Indianapolis office server environment to the Minnesota data center using virtual/physical servers; included standing up environment and testing applications.• Ensured productivity by testing hardware and applications for enterprise Windows 7 and desktop refreshes, including making recommendations on new hardware.• Improved security with antivirus software change at the Indianapolis location, including installation, testing, and maintenance.

Indianapolis, Indiana Area

Managed enterprise software applications and networks. Maintained Windows Server at multiple sites, including hardware and software installations and troubleshooting on both physical and virtual servers. Administered SQL Server, including database maintenance, user creation, database relocation, backups, and network security. Provided desktop installations, along with on-site and remote support and training of end users. Supported SAN, including configuration and hardware installation.Highlights• Eliminated issues before installation by developing a new testing process using QuickTest Professional.• Ensured that the production environment would be minimally affected by other applications by building servers and splitting applications across multiple servers.• Managed several functions simultaneously, including network troubleshooting and problem resolution, along with commercial lines application administration.

Indianapolis, Indiana Area

Administered the network, along with security and backup solutions, including client/server installs, job management, and troubleshooting. Supported Citrix, including building, managing, and troubleshooting servers and publishing and testing applications. Provided desktop and user support.Highlights• Surpassed expectations by taking on a broader range of duties, including commercial lines issuance systems and network, server, desktop, and application troubleshooting and resolution.• Upgraded a high-profile application from the DOS version to a .NET application residing across four servers with a SQL database and IIS website; delivered installation on schedule.