Rich Dedmon Email & Phone Number

Osceola, AR, US

Memphis Metropolitan Area

Osceola, AR

West Memphis, Arkansas, United States

Osceola, Arkansas

Work as a volunteer mentor to at risk students for the Osceola School District.

Blytheville\Osceola, Arkansas

• Richard oversees development and maintenance of computer systems in his current role as I.T. System Engineer. He is also responsible for coordinating and managing the Help Desk for 600+ end-users.
• Design and implement system security and data assurance.
• Keep abreast of new threats and vulnerabilities and implement patches to harden network components.
• Troubleshoot and resolve computer and telephony related issues when contacted by clients by providing both on-site and remote support
• Designs and implements short and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements; anticipates MCHS’s networking and business system needs as new service lines are.
• Develops, implements, and maintains policies, procedures, and associated training plans for infrastructure administration and project management.

Jonesboro, Arkansas Area

• Quickly promoted and made responsible for running the IT department for entire company. Responsible for effectively balancing the businesses needs with IT capability; constantly reviewing processes and identifying ways.
• Provide preventive maintenance on a routine basis to all network devices.
• Set security policies for entire enterprise level network.
• Maintain central servers, server room and perform scheduled backups.
• Recommend and implement technological improvements and efficiencies.
• Manage the IT Internship program.

Jonesboro, Arkansas Area

• Interacted with clients to ensure proprietary applications were performing optimally. Maintained the highest level of customer service, consistently meeting and exceeding Customer’s expectations, while managing other.
• Maintain networking software and application packages.
• Identify, research and resolve technical issues.
• Provide online and in person training on utility billing software products.
• Respond to telephone calls, email and personnel request for technical support.
• Provide day-to-day hardware and software support for external users.

Jonesboro, Arkansas Area

• Interacted with University Staff and Students to ensure that all network devices and applications were working ideally. Maintained a network of more than 500 machines remotely and locally.
• Responded to telephone calls, email and personnel request for technical support.
• Assists users with questions and problems related to a particular area including hardware, software and network stations.
• Install, configure and maintains network, hardware and software at various levels
• Evaluate and makes recommendations for necessary adjustments to applications tosatisfy user requirements.
• Maintains computer labs in the residence halls.

Bachelor, Science Computer And Information Technology

Associate Of Science, Business Administration