Richard Deutsch Email & Phone Number

Alexandria, Virginia

Sharepoint Development

Los Angeles, California

Las Vegas, Nevada Area

Greater Los Angeles Area

Ogden, Ut

Deliver local and remote technical support to IRS data center operations across a multi-platform Windows/UNIX environment in accordance with established IT policies and procedures. Implement custom solutions for SharePoint 2010 including workflows, web parts, web services, master pages, automated forms, and list definitions. Provide customer assistance to ensure efficient operations support each unit’s requirements. Configure, troubleshoot, and maintain hardware and software to achieve high availability and system functionality.▪ Ensured that taxpayer submissions and remittances are processed efficiently and error-free, processing average daily deposits of $20 million in a timely manner.▪ Consistently ensured the appropriate level of protection for overall system security was met by establishing and implementing security processes, procedures, standards, and guidelines.▪ Improved security and data integrity of information systems by deploying critical security patches.▪ Achieved high availability, improved performance, and increased security of the databases that support mission-critical systems.▪ Enhanced business continuity by monitoring Symantec BackupExec 12 for Windows 2003 servers to ensure effective disaster recovery preparedness.▪ Decreased systems down response time by developing and tracking trouble tickets, assigning priority, documenting procedures, and resolving or escalating to appropriate groups for problem resolution.▪ Directly contributed to senior leadership’s decision-making capabilities by timely submitting reports, tracking daily processing and file transfer status.▪ Leveraged organizational capabilities by coordinating all system and software problems or repairs channeled through outside vendors and service providers.▪ Optimized provisioning and functionality of networks and secure systems utilizing performance-tuning tools and techniques to achieve 99.9% uptime and high availability in a 24/7 environment.

Hollywood, Fl

Provide technical expertise and strategic communications consulting to a variety of clients in the for-profit and non-profit sectors.Key Accomplishments:▪ Built and launched an E-commerce website with PHP, MySQL, jQuery and PayPal.▪ Increased online sales 40% by spearheading and driving innovative marketing strategies including SEO, HTML email, blogs, and social media.▪ Improved outreach and exposure, attracting 2,000+ Twitter followers and Facebook “Likes” in one year by launching and maintaining company’s E-Commerce website on BigCommerce platform.▪ Ensured successful content management system delivery by analyzing and formulating technical recommendations for the migration of the company's website content to a new server.

Raleigh-Durham, North Carolina Area

Developed, supported, and administered IBM’s intranet and Internet websites. Built and maintained several client relationships, providing high-quality, time-sensitive deliverables involving customer-focused emails, newsletters, and websites. Quickly resolved any issues affecting customer satisfaction.Key Accomplishments:▪ Improved Internet marketing by designing 300 HTML emails and newsletters in a fast-paced environment with high volume of requests; managed an average of 7 weekly newsletters.▪ Developed and maintained 45 internal/external critical websites with daily and weekly change requests to keep content up-to-date.▪ Delivered high-quality, cost-effective, and customer-focused solutions that consistently exceeded client expectations.▪ Received an IBM Patent Award for co-inventing a patented extendable touchpad in ThinkPad notebooks, targeting graphic designers globally for comfort and flexibility.▪ Drove brand loyalty through heightened customer experience by meeting expectations and focusing on refinement of processes and tools used to support end-deliverables.▪ Contributed to the department’s financial position through expense control and offsetting, generating cost center business, and providing timely billing data.

Poughkeepsie, Ny

Assumed role of a cryptographic services tester to deliver heterogeneous z/Series software security, and identity authentication and authorization solutions, consistent with e-Business On-Demand strategy and IBM values.Key Accomplishments:▪ Mitigated risk by performing functional testing on the z/OS Trusted Key Entry (TKE) Workstation, providing secure remote master key administration on the cryptographic coprocessors on z/Series Enterprise Class Servers.▪ Enhanced security through rigorous testing of the TKE smart card support to securely generate DES and AES cryptographic keys to smart cards using a hardware cryptographic coprocessor, and remotely loaded to z/series processors using a secure Diffie Hellman key exchange protocol.▪ Assisted writers to produce high-quality documentation for Smart Card Reader Support.▪ Improved software quality by executing test cases/scripts, and working closely with the development team to confirm resolutions of reported issues.▪ Collaborated with project managers, developers, designers, and testers to ensure 100% of negotiated target dates, and 80% of original target dates were met.▪ Increased efficiency by executing the full system development lifecycle, including requirements analysis, testing, and deployment.▪ Hired as an Intern and delivered outstanding results, leading to promotion, increased levels of responsibility, and recognition.

M.S, Computer Information Systems

Activities and Societies: Studies focused in Information Security/Controls, Information Systems Concepts, Computer & Information Systems.

B.S, Prelaw

Activities and Societies: Studies focused in Comparative Legal Systems, Constitutional History, American Government and Politics.