- Management and Migration of Hotels from OPERA V5 PMS to OPERA CLOUD through use of ORS (OPERA Reservation System) Software for on premise and hosted hotels- Responsible for installing the property management system Opera Cloud in different properties and hotel brands.- Conduct staff training, including general manager, front desk, sales and housekeeping.- Configure and implement system according to brand specifics.- Ensure the application of information security policies and practices in the delivery of systems, applications and services. - Provide support to hotel staff and ensure all areas are completely functional during post-installation.

• Consulted with Customer to review software and system functional specifications.• Reviewed operational considerations and made recommendations to utilize full advantages ofproduct, while supporting customer requirements and maximizing operational efficiencies.• Identified and managed project scope. Ensured that project documentation was sufficient andclear, and communicated required project tasks and milestones to all parties.• Liaised with Project Management to manage project risks and provided solutions for issuesresulting in project scope change.• Configured and tested system configuration in order to maximize efficiency and provideoperational consistency.• Worked with Project Management and Software Engineering Teams to ensure all applicableinterfaces and integration components were scheduled and tested.• Prepared training materials and conducted End-User staff and management training.• Provided support coverage for customer on and after the system live date as budgeted andrequired by the Customer, to ensure a smooth transition to their new system and minimize post-installation support requirements.• Addressed Customer issues and obtained final Customer sign-offs to validate their satisfactionwith the new system.• Developed detailed project documentation upon completion of project and ensured that theCustomer Service team had all relevant information to handle client support going forward.

• Consulted with Customer to review software and system functional specifications.• Reviewed operational considerations and made recommendations to utilize full advantages ofproduct, while supporting customer requirements and maximizing operational efficiencies.• Identified and managed project scope. Ensured that project documentation was sufficient andclear, and communicated required project tasks and milestones to all parties.• Liaised with Project Management to manage project risks and provided solutions for issuesresulting in project scope change.• Configured and tested system configuration in order to maximize efficiency and provideoperational consistency.• Worked with Project Management and Software Engineering Teams to ensure all applicableinterfaces and integration components were scheduled and tested.• Prepared training materials and conducted End-User staff and management training.• Provided support coverage for customer on and after the system live date as budgeted andrequired by the Customer, to ensure a smooth transition to their new system and minimize post-installation support requirements.• Addressed Customer issues and obtained final Customer sign-offs to validate their satisfactionwith the new system.• Developed detailed project documentation upon completion of project and ensured that theCustomer Service team had all relevant information to handle client support going forward.