Company: WGroupTitle: PrincipalWe are a leading technology management consulting firm on a mission to help IT leaders cross the digital transformation chasm—overcoming lack of funding, talent, speed, and time. Our team is composed of consultants who average more than two decades of experience as former C-suite executives and IT leaders. WGroup clients include a long list of Fortune 1000 companies across all industries. With us you get a different experience: no bus-load of juniors with cookie-cutter processes, only highly experienced practitioners with a custom approach, a totally agnostic market view, a grasp of the intangibles to succeed (executive communications, politics, your time constraints), and most importantly…great references!Our services include:1) IT Strategy: Digital transformation planning and execution, IT strategy and roadmap, M&A, cloud strategy, sourcing strategy2) IT Cost Optimization: Service-line benchmarking, M&A integrations and splits, applications and infrastructure rationalization, and outsourcing advisory services3) Service Delivery Transformation: Sourcing advisory (ITO/BPO, RFP lifecycle, and transition), multi-vendor management4) Operational Improvements: Organization design, governance, demand management, program management We work in small teams, as an extension of yours, with a non-prescriptive and practical approach to your unique challenges.

Verus Financial is a leading provider of audit and recovery solutions for government agencies. Services are delivered through three key capabilities – advanced analytics technology, financial forensics, and legal expertise. Verus Financial has recovered or helped escheat over $7 billion in unclaimed benefit payments for millions of families, and has been featured in the Wall Street Journal and 60 Minutes.Senior industry expert responsible for developing market entry strategy and execution plan targeting new industry vertical- Researched candidates for examination from healthcare industry, based on factors including company financial profile, market share, geographic alignment, customer segmentation, and prior reporting history- Developed audit strategy based on operational and technical experience; leveraged network of subject matter experts to test strategy- Collaborated with technical staff to adapt analytics capabilities to specifics of healthcare market; oversaw build-out of a highly secured data analysis environment to meet HIPAA regulations- Managed audit process for healthcare payer and provider companies- Assessed market feasibility for ancillary business opportunities leveraging Verus’ core analytics competencies, including competitor analysis, capability gap analysis, and estimates of required investment and ROI

Leader of shared IT services supporting strategic growth initiatives, large-scale development projects, and ongoing application maintenance. Led 90-person team with the following specific areas of responsibility:- Client Implementations: manage technology delivery for on-boarding new clients and growth of existing clients. Support ongoing maintenance of client interfaces and address client-specific technology issues- Business Systems Analysts: collaborate with business teams and the software development organization to develop functional specifications, design user interfaces, etc.- Quality Assurance: ensure software developed meets functional specifications and prevent defects from being deployed to production applications. Coordinate user acceptance testing of delivered software.- Development Operations: responsible for processes and tools related to the software development lifecycle (SDLC). Manage pre-production environments and develop and maintain automated deployment tools, code and configuration management solutions. Oversee enterprise change management processes.Additional Accomplishments:- Developed new enterprise-wide Release Management processes, incorporating new procedures for identifying business requirements, scheduling business and technology resources, and managing “locking” of monthly releases. Incorporated projects leveraging agile methods into enterprise process.- Negotiated contracts with new and existing IT service providers. Standarized contracts with service level agreements and market-relevant rate cards across multiple partners.- Implemented new Career Model program for the Technology organization. Designed management and individual contributor career tracks, mapped 100+ employees to new job titles, and developed rollout communication plan.- Responsible for implementing two new strategic contracts which will nearly double company revenues and provide entry into a new market with Accountable Care Organizations.

Responsible for growth & innovation for BPO offerings across Health & Public Service industries. Manage portfolio for technology investments. Engaged in key client opportunities across new industry segments & regions.- Developed growth strategy for Health Administration BPO service offering, with over 5000 Accenture staff serving 7 of top 8 health payer & PBM organizations; 4 years of 20%+ CAGR for revenues across multiple geographies & customer segments- Launched Care Management BPO offering, deploying 700+ licensed clinicians in low-cost delivery locations to optimize medical utilization & support patients before & after care delivery- Implemented BPO Navigator, a mobile-enabled analytics toolset designed to enable client & Accenture leadership to efficiently manage operational performance & key business outcome indicators through an interactive, collaborative dashboard- Delivered new capabilities in support of health reform, including a new Medicaid Managed Information System (MMIS) service offering & Health Insurance Exchange (HIX) technology assets. First new entrant in state Medicaid processing market in last 7 years- Developed patent-pending predictive analytics model for health operations designed to prevent inaccurate payments; saved $60-$120M annually for medium-sized health plans while improving patient /provider satisfaction- Designed innovative health processing platform using industry-leading Business Process Management (BPM) technology, which improved productivity by 30%, automated 20%+ of manual transactions, increased quality, & improved customer service through mobility-enabled services- Defined combined sourcing & go-to-market approach with leading Provider Revenue Cycle BPO organization to enable Accenture’s entry into new high-growth market segment- Developed relationships with industry analysts & trade associations, including Nelson Hall, Everest Group, Horses For Sources, International Association of Outsourcing Professionals (IAOP)

Led transitions of client business processes to Accenture's Delivery Center network. Managed one of Accenture's large health payer accounts, including growing account from initial engagement to 900+ FTE over the course of 3 years.Outsourced processes include Claims Processing, Medicare Operations, Plan Sponsor Services, Member Enrollment, Billing and Accounts Receivable- Delivered $10 million in annual savings across functions, including client’s “best ever" operational results in Days Sales Outstanding, Receivables Aging, and Quality- Identified and implemented continuous improvement opportunities enabling year-over-year savings of 5-10%- Completed business process analysis, technology infrastructure design, training curriculum design, capacity planning, and operational reporting design for multiple BPO transitions- Launched initial outsourced operation under new client contract within 90 days.- Led assessment of health plan client service operations, leading to $12M technology-enabled enrollment transformation leveraging document imaging and workflow, quality analytics, and integration with legacy systems to drive increased transaction automation. Delivered 30% cost savings for the function and reduced turnaround time for urgent enrollment transactions to less than 1 hour

Delivered annual sales of $15-20 million across BPO, Systems Integration, and Management Consulting service offerings to health plan clients. Exceeded individual performance targets each year.- Sold beachhead BPO engagements at a top-10 US commercial health insurer, top-5 Midwest Blue Cross Blue Shield health plan, and a large West-coast academic medical center- Sold turnkey BPO solution for large national health insurer which enabled client to enter Medicare Advantage market within 6 months. Solution included hosted industry-leading core technology platform, end-to-end health administrative business processes operated in Accenture’s delivery centers, member and provider service portals, and automated integration with federal Medicare enrollment service. Enrollment in the new product offering exceeded plan by 150%.- Leveraged Accenture Health BPO credentials to sell $2M in operations consulting engagements at new clients, including an assessment program at Massachusetts Health Connector Authority, operator of the nation’s first Health Insurance Exchange and a pioneer of health reform policy

Various client engagements primarily with Health Payers, including lead roles in Systems Integration, Process Re-engineering, and Mergers & Acquisition planning projects.