Richard Donovan Email & Phone Number

Greater San Diego Area

San Diego

Responsible for both strategic and tactical initiatives related to revenue maximization. Set strategic direction, yield management, determine pricing, create promotions and explore new distribution opportunities.Effected immediate improvement in occupancy and rev par which resulted in the highest occupancy, rev par and revenues seen in the month of June.Implemented new policies and procedures to maximize revenues resulting in improvement over our competitive set in the star report.

Southern California

Conducted Hotel Opening, Regular, Follow-up and Special evaluations for a portfolio of over ninety hotels in order to measure overall quality levels pertaining to physical condition, cleanliness and compliance with Rules for Operation, Design and Construction, Life safety and Service Mark Standards.Inspected a portfolio of over ninety hotels across seven different brands.Created action plans and consulted on best practices that resulted in overall hotel quality and standards improvement.Analyzed results of guest surveys and overall satisfaction scores, consulted with owners, general managers and staff to determine sources of problems. Implemented solutions and action plans in priority order resulting in the largest improvement of overall satisfaction scores (2013) and guest loyalty recognition scores (2014) for all IHG branded hotels.Identified poor performing hotels and trained individual general managers and staff on guest service and quality best practices that resulted in improvement of overall guest satisfaction scores.Collaborated with owners, general managers,area managers and brand corporate managers to implement corporate standards, policies and procedures that resulted in higher guest awareness of hotel and brand.

San Diego

Oversaw development and implantation of revenue strategies that resulted in year over year revenue increases.Performed market and competitive analysis to create strategies that enhance positioning.Analyzed and recommended processes and procedures that maximized profitability.Conducted competitive and demand analysis which resulted in proper placement.Created and implemented competitive and profitable pricing strategies and guidelines.Performed reservation analysis to identify trends and created accurate forecasts.Set and strictly adhered to budgets, project timelines and marketing plans which resulted in an increase in bottom line revenuesHired, Trained and directed staff to ensure they understood and adhered to revenue management practices and corporate policies.Provided exceptional service resulting in client referrals and repeat business.

San Diego

Detailed Orientated with a keen sense sense and understanding of outstanding guest service.Dedicated to meeting and exceeding guest expectations.Managed, trained and supervised front office staff, reservation staff and bell staff.Created and implemented a guest satisfaction program which resulted in a large improvement of guest service scores and improved the hotel overall satisfaction scores into the top third percent of all Crowne Plaza Hotels.Worked closely with directors of both Housekeeping and Engineering to ensure guest satisfaction.

Education record

Education record