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Results Orientated Hotel Manager with extensive background in Yield Management, Revenue Management, Hotel Operations, Guest Service and Hotel Quality Standards. Proven ability to maximize revenues while increasing overall guest satisfaction scores. Expertise in Forecast and Budgets.Proficient in development and training of team members.Effective Problem Solver: responding rapidly and appropriately to changing circumstances Excel in building and growing relationships with hotel owners and corporate brand managers. . Analyzes problems, creates action plans, applies solid judgement, makes astute decisions to effect positive change and refocuses on new priorities. Excellent communication skills. Ability to implement new policies and procedures while maintaining positive relations with staff and customers in high-volume, fast paced operations.
Intercontinental Hotels Group (Ihg®)
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Portfolio Revenue ManagerIntercontinental Hotels Group (Ihg®) Sep 2015 - PresentGreater San Diego Area
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Director Of Revenue MangementCrowne Plaza San Diego May 2015 - Sep 2015San DiegoResponsible for both strategic and tactical initiatives related to revenue maximization. Set strategic direction, yield management, determine pricing, create promotions and explore new distribution opportunities.Effected immediate improvement in occupancy and rev par which resulted in the highest occupancy, rev par and revenues seen in the month of June.Implemented new policies and procedures to maximize revenues resulting in improvement over our competitive set in the star report. -
Quality ConsultantIntercontinental Hotels Group (Ihg®) Apr 2010 - May 2015Southern CaliforniaConducted Hotel Opening, Regular, Follow-up and Special evaluations for a portfolio of over ninety hotels in order to measure overall quality levels pertaining to physical condition, cleanliness and compliance with Rules for Operation, Design and Construction, Life safety and Service Mark Standards.Inspected a portfolio of over ninety hotels across seven different brands.Created action plans and consulted on best practices that resulted in overall hotel quality and standards improvement.Analyzed results of guest surveys and overall satisfaction scores, consulted with owners, general managers and staff to determine sources of problems. Implemented solutions and action plans in priority order resulting in the largest improvement of overall satisfaction scores (2013) and guest loyalty recognition scores (2014) for all IHG branded hotels.Identified poor performing hotels and trained individual general managers and staff on guest service and quality best practices that resulted in improvement of overall guest satisfaction scores.Collaborated with owners, general managers,area managers and brand corporate managers to implement corporate standards, policies and procedures that resulted in higher guest awareness of hotel and brand.
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Director Of Revenue ManagementCrowne Plaza San Diego 2000 - 2010San DiegoOversaw development and implantation of revenue strategies that resulted in year over year revenue increases.Performed market and competitive analysis to create strategies that enhance positioning.Analyzed and recommended processes and procedures that maximized profitability.Conducted competitive and demand analysis which resulted in proper placement.Created and implemented competitive and profitable pricing strategies and guidelines.Performed reservation analysis to identify trends and created accurate forecasts.Set and strictly adhered to budgets, project timelines and marketing plans which resulted in an increase in bottom line revenuesHired, Trained and directed staff to ensure they understood and adhered to revenue management practices and corporate policies.Provided exceptional service resulting in client referrals and repeat business.
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Front Office ManagerCrowne Plaza San Diego 2001 - 2006San DiegoDetailed Orientated with a keen sense sense and understanding of outstanding guest service.Dedicated to meeting and exceeding guest expectations.Managed, trained and supervised front office staff, reservation staff and bell staff.Created and implemented a guest satisfaction program which resulted in a large improvement of guest service scores and improved the hotel overall satisfaction scores into the top third percent of all Crowne Plaza Hotels.Worked closely with directors of both Housekeeping and Engineering to ensure guest satisfaction.
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Frequently Asked Questions about Richard Donovan
What company does Richard Donovan work for?
Richard Donovan works for Intercontinental Hotels Group (Ihg®)
What is Richard Donovan's role at the current company?
Richard Donovan's current role is Portfolio Revenue Manager at InterContinental Hotels Group (IHG®).
What is Richard Donovan's email address?
Richard Donovan's email address is ri****@****ihg.com
What is Richard Donovan's direct phone number?
Richard Donovan's direct phone number is +161929*****
What schools did Richard Donovan attend?
Richard Donovan attended Johnson & Wales University, Johnson & Wales University.
What are some of Richard Donovan's interests?
Richard Donovan has interest in Economic Empowerment, Education, Environment, Human Rights, Arts And Culture.
What skills is Richard Donovan known for?
Richard Donovan has skills like Hotels, Hospitality, Hospitality Industry, Tourism, Hospitality Management, Food And Beverage, Leisure, Hotel Management, Revenue Management In Hospitality, Quality Assurance, Front Office, Operating Room.
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