Reporting to the Director of Global and Commercial MSS Operations, my role as Senior Manager (MSS NZ) is both a key member of the extended CyberCX NZ leadership team and the NZ representative into the global MSS leadership team. As Senior Manager and practice lead for MSS NZ it is my responsibility to lead the activities and management of the MSS operations team across New Zealand, while providing guidance and support to our global regions across MSS.

Reporting to the NZ COO, my role as the National Manager of Security Operations (MSS NZ) is a key member of the extended CyberCX NZ leadership team. I lead the activities and management of the MSS operations team across New Zealand, providing technical guidance, personnel development, overseeing customer engagements, identifying, and championing service improvements, coordinating on-boarding activities for new clients and managing agreed budgets provided by the Director of MSS Global and Commercial Operations.

Reporting to the Director of Managed Security Services Operations (MSS) my role is to lead the activities and management of the MSS team across New Zealand. Providing technical guidance and personnel development while overseeing customer engagement, championing service improvements, and on-boarding new clients.> Ensuring high quality monitoring, triage and alerting services are delivered to our clients> Provide high-level incident response coordination, engineering and operational support to MSS operations and projects> Manage service delivery to ensure customer service levels are met in line with agreed SLA’s> Leading and coaching a high performing SOC team, focusing on development, mentorship, goal setting and progression planning

Taking the lead on triaging, managing and investigating cyber security incidents. Ensuring the appropriate advice is provided to the affected parties on how to mitigate the threat. This role also required me to represent New Zealand at international cyber security conferences as an expert on incident managementResponsible for planning and coordinating activities when managing and analysing national Incidents, including:> Triage and response> Interpreting threat intelligence > Incident referral (Domestic & International)> Prepare, document and maintain incident reports and investigative plans> Training of new staffSerious cyber incident response and coordination, including: > Leading the unit’s response, in the coordination of NZ's overall response to serious cyber incidents> Conducting and supporting briefings to senior executives > Communicating with technical and non-technical audiences

Supporting the Engagement & Partnerships team allowed me to share my experience and insights as an incident analyst. My aim being to raise awareness into cyber security incidents and the impacts they have, while delivering strategic advice and services for CERT NZ. This involved building trusting relationships across:> Other national CERTs and international CERT networks (e.g. APCERT, PACSON, IWWN)> Industry organisations and professional bodies > Government agencies> Academia> Senior managers across both the public and private sectorsResponsible for:> Developing and maintaining relationships at a senior level across Industry organisations and professional bodies > Collaborating with industry, academia and others on emerging issues, opportunities and challenges> Representing New Zealand on the domestic and international cyber security stage, particularly with other national CERTs> Representing CERT NZ at conferences, events, forums and activities both domestically and internationally

Acting operations manager covering maternity leave, reporting to the Deputy Director of CERT NZ.While working in this role I was directly responsible for leading the operations team as New Zealand entered its first lockdown during the national pandemic and beyond. It was my responsibility to ensure service levels provided by CERT NZ remained constant and of a high standard, and that our standards and processes were not affected due to unprecedented circumstances we found ourselves working in.My role included leading the delivery of CERT NZs core function in:Serious cyber incident response and coordination, including: > Managing the unit’s response to serious cyber incidents> Briefing the deputy director, senior executives and Ministers> Communicating with technical and non-technical audiences> Communicating with the media teamSituational awareness and information sharing:> Advice and outreach relating to COVID related scams, or miscommunication of cyber security processes or procedures as the country began to adapt to working from home.> National and International Co-ordination of serious cyber incidents. > Developing and maintaining strategic relationships with key internal and external stakeholders.> Producing weekly reports detailing New Zealand's threat landscape during the pandemic.> Organising and leading ‘online’ meetings to ensure the sharing of cyber security information relevant to the current landscape.> Maintaining regular one to one catch ups and team meetings with the wider team to ensure their personal wellbeing and individual workloads was considered during this time.

Duties included: > Investigating high tech crime offences within New Zealand and abroad. > Working alongside government agencies here and internationally. > Advising and mentoring colleagues throughout NZ on high tech crime investigations.> Presenting technical seminars to colleagues throughout NZ on cybercrime and online criminal activities. > Strategically led and managed the implementation of Police systems within CERT NZ.> Project managing investigations from initial complaints through to sentencing in Court. > Initiating and presenting to the community at all levels as part of crime prevention strategy. > Managing complex fraud cases, utilising digital forensic training necessary to complete investigations successfully. > Producing business plans to support funding and acquisition of key assets for the local team.

Duties Included:> Investigating serious crime as a sole investigator or within a team. > Preparing Police and Court documents, to support national investigations> Maintaining a high level of professionalism, sensitivity and empathy.> Interviewing complainants/victims, managing conflicting issues and providing appropriate protection and wrap around support for the victim. > Preparing, managing and reviewing files ready for prosecution; working with Crown prosecutors prior to trial.> Giving evidence in Court as required.