Richard D. Email & Phone Number

Bentonville, Arkansas, Us

Product leader for the ‘Walmart International Digital Experience’ team. Responsible for the e-commerce customer experience in 3 of Walmart's key international markets, Mexico, Canada and Chile.- Responsible for leading a +50 product, program and data analyst organisation, with an annual budget of $80M.- Successfully led the team through an omnichannel domain transformationcombining e-commerce and store technology teams to leverage capabilitiesand deliver experiences that cross channels.- Created a platform strategy and vision to combine key applications across the international markets, with the goal of creating a singular technology platform to achieve efficiencies and leverage. Generating a 20% decrease in feature time to market and reducing costs by 15%.- Working to combine the grocery e-commerce platform with the general merchandising platform in both Mexico and Canada. To scale the growth of the GM business by 5 times in 5 years and to triple the instances of cross channel shopping.- Enabled the acceleration of 3rd party marketplace sellers on the Mexico a platform by over 100% and the Canada platform over 60%.

Bentonville, Arkansas, Us

Product leader for 2 e-commerce platforms for Walmart in the UK. ASDA grocery home shopping, the 2nd largest online grocery e-commerce platform in the UK and George.com a fashion and home furnishing e-commerce platform.- Managed a budget of over $60M and a team of 40 associates to an actual spend of +/- 1%.- Led the platform through triple digit growth in 2020 from a $2BN to +$4BN grocery business.- Transitioned the platform out of 3rd party software onto Walmart built/owned technology. Leading to a 20% reduction in costs and a 25% increase in developer efficiency.- Implemented an organizational change to the squad development model. Creating cross-functional, autonomous teams to run agile at scale.

Bentonville, Arkansas, Us

- Led the redesign on the entire grocery e-commerce customer experience for web and app. Improving conversion rate by 7% adding +$50M in annual revenue to the business.- Built a fully integrated recipes experience that personalized the recipes to the specific user. Generating a 5% improvement in the customers average order value and won an industry design award.

Bentonville, Arkansas, Us

- Developed an in-house personalization service to give customers personalized product recommendations that over performed a 3rd party service by 20%. - Transitioned key work streams to a backlog, experiment driven approach and out-performed initial business goals by 50%.

Bentonville, Arkansas, Us

Senior product manager working as part of Walmart's US online grocery business. Lead product manager for the Walmart grocery app.- Launched the first iOS and Android app for Walmart US grocery. A +4 starrated experience that grew from 0-60% of transactions in less than 6 months.- Launched the first 'pay at pickup' experience for US Walmart customers.Allowing US citizens on 'food stamps' to order their groceries online for the first time.

Bentonville, Arkansas, Us

Working as part of Wal-Mart’’s core online grocery product team for the UK business on the ASDA Grocery Home Shopping site. Responsible for the development, delivery and analysis of new features and enhancements to multiple areas of the platform. A broad knowledge of the entire system delivering initiatives across both the front and back end but taking a specialist lead on mobile optimisation and analytics. Extensive experience of working with international teams in both India and the US and developing products and solutions for Walmart's’ global platform to be used by multiple businesses across the group. A strong track record of delivering products and features with measurable benefit to both the business and customer. Key AchievementsDelivering a new ‘Favourites’ experience that returned a 10% increase in cart additions and increased customer perception of the feature by 15%Lead PdM for the businesses 2015 primary backend initiative to integrate a new transport and logistics management platform to improve fleet efficiency and customer satisfaction with over £10m of savings per annumDelivering the roll out of the ASDA grocery responsive platform for the mobile viewport a first for the UK grocery marketImplementing the front end solution to Walmart's own ad serving platform a project set to deliver £4M in incremental revenue in 2016

Leeds, West Yorkshire, Gb

Product manager as part for ASDA mobile innovation team responsible for the product development and delivery of ASDA’s mobile and tablet optimised apps for iOS and Android. Leading on the product management of the George.com and ASDA direct mWeb sites and delivering a number of in store features orientated features in the ASDA app. Also responsible for developing a new in-store mobile strategy for the businessKey AchievementsLaunching ASDA’s first tablet optimised apps for both iOS and Android which now account for +10% of total orders and convert 80% higher than web tablet users Lead PdM on the George.com mWeb site one of the UKs leading fashion retail site with over 9M monthly active mobile web users. Increasing conversion on the site by 8% and leading on all aspects inc, UX, visual design, product development and overall strategy The strategic implementation of mobile app analytics for both ASDA’s iOS and Android appsAwards and Recognition2013 IDG Industry Award for Digital Innovation - Winner - The ASDA App2014 The Digitals - Customer & User Experience Award - Nominated - ASDA Recipes Integration2014 Effective Mobile Marketing Awards - Most Effective Consumer App - Nominated - ASDA Recipes Integration

Leeds, West Yorkshire, Gb

Digital marketing executive working as part of ASDA Digital Marketing team responsible for both developing ASDAs digital marketing strategy and implementing various channels of digital marketing content. Leading on paid search marketing and campaign management for ASDAs general merchandising business. Supporting on campaign management and strategy for ASDAs grocery business. Played a key role reporting on campaign effectiveness for all performance channels across the ASDA businesses and launched a number of trials looking at new innovative ways of talking to the ASDA customer online. Key AchievementsLead the project to be the first UK retailer to trial video paid advertising ads on Google search listingsManaged an annual spend of £250K and delivered a 10% reduced cost of sale year on year whilst over performing against plan by 5% across ASDA direct paid search advertising campaigns

Ba Managment (International), Management

Bachelor'S Degree, Business Administration And Management, General

High School, Business (A), Economics (A), Pe (A), Biology (A)

High School, English Lang (A*) English Lit (A), Maths (A), Science (A* A*), Pe (A*), Business (A*), Graphic (A)