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@psu.edu
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5 phones found area 814 and 724
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LinkedIn matched
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Richard Dumm is listed as Consultant at Richard Dumm, based in Greater Pittsburgh Region, United States. AeroLeads shows a work email signal at psu.edu, phone signal with area code 814, 724, and a matched LinkedIn profile for Richard Dumm.
Richard Dumm previously worked as Project Manager at Penn State University and Project Manager, ServiceNow - Service Management Office at Penn State University. Richard Dumm holds Bs, Business Logistics from Penn State University.
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AeroLeads found 1 current-domain work email signal for Richard Dumm. Compare company email patterns before reaching out.
Dynamic IT leader with proven success introducing systems to improve business operations. Highly analytical with the ability to collaborate with technical teams to identify business requirements, transforming business challenges into actionable items. Capable of utilizing multiple frameworks for dynamic IT initiatives. Vast knowledge of solutions for identity management, help desk workflows, business analysis, process improvements, and application development. Certified Scrum Master and PMI Project Management Professional. Technical proficiencies include Adobe, JIRA, Microsoft Office, Microsoft Project Professional, Service Now, and Yammer.At the Pennsylvania State University, I have Interfaced with technical teams to resolve business challenges and progressively improve processes. Held concurrent roles within several offices, including Project Manager, Agile Scrum Master, and Implementation Manager. Played a major part in the identification of development opportunities as a diagnostic business analyst. Implemented multiple projects to strengthen service management, refine emergency alert systems, expand billing procedures, and expedite responses to service desk requests. I am a fierce customer advocate that recognizes the value of exceeding customer expectations. Acknowledging others is important to me, so I like to recognize team member’s contributions with personal thank you's, notes, phone calls or other gestures. I have a passion for animals and recently rescued Garrick, a 105lb Boxer, Coonhound, Catahoula, and Yorkie (yes Yorkie) mix from the local shelter. Garrick will be the fourth dog I've rescued during my adult career.
Listed skills include Project Management, Program Management, Scrum Master, Information Technology, and 36 others.
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State College, Pennsylvania Area
I am interested in flexible leadership opportunities around IT Project Management, ServiceNow Implementations, and Agile development (scrum master) where my skills and experience can be utilized to deliver solutions aligned to organizational business requirements.
University Park, Pa
Interfaced with technical teams to resolve business challenges and progressively improve processes. Held concurrent roles within several offices, including Project Manager, Agile Scrum Master, and Implementation Manager. Played a major part in the identification of development opportunities as a diagnostic business analyst. Implemented multiple projects to strengthen service management, refine emergency alert systems, expand billing procedures, and expedite responses to service desk requests. See details of positions held at Penn State in the experience section below.
Univeristy Park, Pa
Fulfilled various business requirements to enable business transformation, perfecting processes across seven business units. Adapted to business needs as an analyst, implementation manager, and scrum master within the Service Management Office.* Deployed ITIL practices across business units, enhancing service management for 1000+ users.* Managed multiple cycles, orchestrating 52 sprints and related reviews for service now development.* Created a shared virtual service management unit to successfully govern 40+ IT service desks.* Significantly upgraded billing systems by reengineering internal software billing processes.* Negotiated terms for enterprise software licensing to renew contracts for 100,000+ users.
University Park, Pa
Facilitated Identity and Access Management Systems to outline criteria for 200,000 users. Oversaw development of the Central Person Registry (CPR) to consolidate data. Thoroughly analyzed business operations and identified potential process improvements. Streamlined IT help desk ticketing administration to enhance service delivery. * Resourcefully advanced operational efficiency by leading projects for information security, emergency response, and help desk resolution. * Enhanced several processes across multiple business entities, amending the workflows within the Human Resources Unit and the Emergency Management Office.
University Park, Pa
Recommended processes for enterprise business and student assistance to support the Enterprise Office Administration department. Utilized industry best practices to re-engineer workflows and maximize productivity. * Strategized cohesive methods to assimilate enterprise resource planning (ERP) for interdepartmental collaboration. * Contributed to improved service delivery and employee cooperation across the entire organization.
University Park, Pa
Planned and delivered complex java development initiatives using proven software development methodologies. Served as a resourceful and tactical department lead with the ability to motivate teams to accomplish project goals. * Built well informed technical teams with expertise in Java technologies to fulfill requirements within the Enterprise Administration Office. * Structured training of a group of 15 to expand knowledge of Java and the Agile development processes for project completion.
University Park, Pa
Coordinated key initiatives to produce the university’s first e-commerce payment processing system. Interacted with employees to conduct tests and analyze performance on behalf of the Enterprise Administration Office. * Enabled services to proficiently process secured credit card payments, which led to the receipt of $100M in payments using the new system.
State College, Pennsylvania Area
ENRON (ENERGY SUPPLIER):Service Manager, Payment Processing and Training: implemented payment billing processes and on-boarded clients (major retailers). Managed client training program.
Altoona, Pennsylvania Area
FLEMING CORP (WHOLSALE FOOD DISTRIBUTOR):Service Manager, Retail Pricing: developed and implemented retail pricing module for company’s retail store clients (100+ store locations). Retail Pricing Process Manager for SAP conversion.
Greater Denver Area
CYPRUS MINERALS COMPANY (MINING):Transportation Manager: Copper, Talc, Molybdenum and bulk materials: managed procurement of bulk materials and distribution of copper, talk and molybdenum products.
Millinocket, Me
GREAT NORTHERN PAPER COMPANY (PAPER MANUFACTURER)Transportation Coordinator: coordinated distribution of paper products from plants to customers.
Wayne, Nj
Transportation Rate Analyst: Analyzed transportation rates and negotiations with rail and motor carriers.
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Richard Dumm works for Richard Dumm.
Richard Dumm is listed as Consultant at Richard Dumm.
AeroLeads has found 1 work email signal at @psu.edu for Richard Dumm at Richard Dumm.
AeroLeads has found 5 phone signal(s) with area code 814, 724 for Richard Dumm at Richard Dumm.
Richard Dumm is based in Greater Pittsburgh Region, United States while working with Richard Dumm.
Richard Dumm has worked for Richard Dumm, Penn State University, Pennsylvania State University, Enron Corporation, and Fleming Corporation.
You can use AeroLeads to view verified contact signals for Richard Dumm at Richard Dumm, including work email, phone, and LinkedIn data when available.
Richard Dumm holds Bs, Business Logistics from Penn State University.
Richard Dumm is listed with skills including Project Management, Program Management, Scrum Master, Information Technology, Identity And Access Management, Itil, Continuous Process Improvement, and Service Desk Management.
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