Recreational Corporate Sales

- Overseeing staff members and ensuring the accurate and timely invoicing of customers.- Setting payment collection goals and targets for the department.- Creating and implementing a strategy to improve the collection of outstanding credit.- Implementing collection policies and procedures to avoid excessive outstanding credit.- Ensuring that the company policy on recoveries is followed and that it is in line with state and federal regulations.- Implementing deadlines for invoicing and payment collection.- Negotiating with customers in cases when non-payment occurs.- Preparing monthly feedback reports on payment collections.- Remaining informed of any legislative procedural training regarding debt collection.- Training and mentoring of staff members in the collections department.

- Review and evaluate delinquent accounts, determining appropriate actions to be taken in accordance with company policies and legal requirements.- Communicate with customers regarding their outstanding debts, negotiating payment plans, settlements, or other resolutions.- Maintain accurate and up-to-date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies.- Collaborate with cross-functional teams, including legal, finance, and customer service, to resolve complex or escalated customer issues.- Stay current on industry trends and best practices in collections, implementing new strategies or technologies as needed to improve efficiency and results.- Prepare regular reports on collections activities, presenting data and insights to upper management.- Develop and maintain relationships with external collection agencies, attorneys, and other service providers as necessary.

- Worked in a fast-paced fast food environment.- Was responsible for all management aspects during shifts while on duty.- Supervised other staff for following protocols regarding food rotation and cleaning food stations.- Delegated tasks to staff members.- Wrote shift schedules for employees.- Made daily and nightly shift deposits of money at the bank.- Recommended disciplinary actions- Managing restaurant projects

3rd Grade Teacher - Internship

- Liaising with colleagues or managers to find the best solutions to customers’ issues.- Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.- Maintaining a polite, helpful, and professional manner at all times.- Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.- Familiarizing yourself with new products and services as they are introduced.