Richard (Rb) Brown Email & Phone Number

Austin, Texas, United States

Servant leader of US engineering organization as the acting director, overseeing three software teams and interfacing to an additional 8 teams overseasScrum master for one Scrum team and Agile Coach for two Kanban teams Improving cross-continent communication through standardizing best practices in Azure DevOps and ConfluenceEnsuring teams are working on the highest priorities by coordinating with the product owners and product managers on backlog and release schedulesLeveling up the organization’s Agile knowledge by leading training sessions in Agile with an emphasis on Scrum and Kanban approachesImproving team and individual engagement by facilitating retrospectives for process and sprint performanceIncreasing engineering outcomes by identifying bottlenecks in workflowsSpearheaded cross-functional communication channels to overcome silos created by teams formed entirely in the COVID virtual environment

Austin, Texas Area

Increased speed of development and delivery by transforming engineering from platform teams to full stack, end to end teamsBoosted organizational efficiency by migrating engineering from server Jira and Confluence to Atlassian Cloud productsImproved communication and standards through best practices in Jira/ConfluenceCreated and maintained change control systems to ensure proper release scheduling, testing, and communicationEnsured teams were working on the highest priorities by coordinating with the product owner and product manager on backlog and release schedulesImproved test coverage through collaboration with test lead to ensure proper test coverage with both automated and manual edge case testingDrove to successful completion of major project release goals for software security testing Scrum master for multiple Scrum teams, and Agile coach for technical and non-technical teams using hybrid Scrum and Kanban approachesIncreased customer satisfaction and engagement through updating and documenting the support process using Jira Service DeskLed Agile Transformation into non-technical areas of the company

Wichita, Kansas Area

Received additional responsibility / promotion to Engineering Manager of office, including remote employees and contractorsSite leadership of two full stack software engineering teams focused on legacy .Net applications and current/future web based Customer Engagement Solutions (BoldChat/Bold360)Managed cultural and communication challenges of engineering management and seven engineering teams spread across three continentsCoordinated and communicated best practices between engineering sites using JIRA and ConfluenceDrove to successful completion of major project release goals for Bold360 Web Admin and International SMS Support through creative team management and close coordination with Product Owners on backlog and release schedulesSupported customer satisfaction through managing on-call engineers, relationships with remote support teams, and critical incidents, resulting in > 99% customer uptimeSupported and enabled direct reports with career and personal development opportunities

Wichita, Kansas Area

Servant leadership of two software development teams, both with remote membersFacilitate Scrum Ceremonies (Standups/Close/Open/Retrospective) on a two-week sprint cycleCoaching teams, product owner, and engineering managers in AGILE/Scrum processes Drive continuous improvement by helping the teams identify Kaizens that will improve team health and velocityFacilitated KanBan experiments on several teams, uncovering roadblocks and working to resolve them with the appropriate stakeholdersClose coordination with Product Owner to ensure properly groomed backlogParticipation in Agile Guild within LMI, strengthening and encouraging others in their Agile practices across the organizationBuilding relationship with teams and leadership at other sites to ensure close coordination on shared projects/products

Hesston, Ks

Led international diagnostic program to create and deliver agricultural maintenance software to 4,000+ dealer service technicians at locations across the world. The program consisted of several .Net applications installed on a tablet computer, a vehicle communication interface (VCI), and cabling. The software is updated using the Amazon Cloud Front services. MaintainedProduct Ownership of three AGILE scrum teams. Two of the teams were primarily software development team responsible for the .Net applications, build system, and content delivery system. The third team was responsible for the common diagnostic content reused by the other production sites across AGCO (e.g., guidance solutions, common engine platforms, etc.)Managed relationships and working agreements with hardware and software vendors. Coordinated shared software driver releases for the VCI with another diagnostic team/platform in internal to AGCO.Managed OpEx and CapEx budgets for diagnostic program. Coordinated with peer project managers and functional managers for FTE and contracting resourcing for CPM and NPI projects in program. Controlled scope and coordinated with teams to properly size and plan upcoming feature releases and updates.Coordinated software releases with diagnostic content authors at manufacturing and engineering sites across AGCO. Created software release schedules and ensured the diagnostic content was timed such that new machines were supported in the diagnostic tool when the machines were delivered to the dealers. Drove customer satisfaction through leading support efforts for the diagnostic software and hardware globally.

Hesston, Ks

Created vehicle and system specific diagnostic content for a new combine. Responsible for understanding the disparate functions of the machine and translating complex machine systems and data to the dealer service technicians in graphical system layouts. Implemented design mock ups and distributed to service and engineering for feedback. Work included basic scripting and CAN communication interfaces.Led multiple training sessions to both internal and external teams. Led diagnostic tool dealer training sessions at 2014 North America Dealer Service Manager Training event, interfacing directly with 100+ dealer service managers about the program. Created training documentation for first and second level support for the diagnostic tool program, and delivered the training in-person to teams in Stoneleigh, UK and Duluth, Georgia. Trained additional support teams in South America, Australia, and China (via interpreter) via WebEx sessions.Volunteered for and operated as the diagnostic team global 3rd level customer support representative during a major upgrade of the program. Interfaced directly with 1st and 2nd level support across AGCO as well as dealer service technicians. Provided remote PC support using BOMGAR software.

Wichita, Kansas Area

Responsible for design and integration of electrical systems on several different Cessna Citation business jets. Created graphical system layouts, including wire diagrams and block diagrams. Followed rigorous release procedures for engineering document revisions.Coordinated with avionics vendors and facilitated cross-functional teams on both avionics and electrical systems. Worked with both avionics and electrical DERs to ensure proper documentation for FAA submittal and approval.Troubleshot electrical issues on the production line an in service center. Served as second level support when electrical technicians were stumped with electronics issues. Created functional test specifications for electrical system designs.

Storage ManagementImplemented test procedures to ensure interoperability of software and hardware

Worked in a fast paced, customer service oriented environmentCompleted opening and closing restaurant tasks

Masters In Business Administration, Business

Bachelor In Electrical Engineering, Engineering

Associate In Science, General Studies

Assciate In Applied Science, Aviation Maintenance Technician