I manage customers within a dedicated book of business. I own effective client onboarding as well as provide meaningful strategic insights and recommendations to our clients to drive performance. I proactively offer solutions to increase performance and partner with our Enterprise Sales team to maximize client ROI.

- Optimize client advertising campaigns to align performance with KPI's- Analyze performance data to discover areas of improvement and growth- Align client goals with the proper product that will deliver necessary results- Compile enterprise performance quarterly business reviews for clients, providing insights into their overall marketing strategy as a whole and where efficiencies can be made- Supply ongoing technical support and training for sales representatives

Manager of Success Services (2018-2022):- Manage and curate hundreds of courses within our LMS and CRM across multiple platforms. (Skillport, Percipio, Degreed, NetSuite and Salesforce)- Create training and key performance indicators for Account Managers and Success Advisors- Work directly with vendors to ensure the success of our customers.- Guide customers towards individual and team success with goal discussions that are tailored to their needs. - Founding team member for our Employee Engagement/Reward program in 2021.Marketing Assistant (2020-2022):- Inside Marketing, Student Marketing and Digital Marketing. - Utilize photo editing and video editing software to create brand awareness, how-to videos and more for internal staff and customers.- Create and update the Firefly FAQ page.- Develop email templates, forms, landing pages and graphics and - Identify audiences to target for e-mail campaigns.- Knowledgeable in Pardot/Salesforce integration and ACT-ON/NetSuite integration.Student Success Advisor (2011-2018):- Assisted customers in their growth and development by constructing meaningful educational plans.- Developed relationships with customers that encouraged renewal year after year.Fulfillment Specialist (2011-2022):- Fulfilling student needs, including launches, transfer requests, deactivations, and customer satisfaction requests. - Problem solving and working closely with coworkers and students in ensuring the highest quality of customer service. Chairmain, Charitable Giving Committee (2013-2014):- Served as Chairman of the Charitable Giving Committee for two years. - Led a group of 10 other individuals in the committee who helped organize and structure our charitable donations and time volunteered for the year.Specialties: LMS Management || LMS Curation || Vendor Relationships || Project Management || Creating and Editing Videos || Marketing || CRM Management

I served as Chairman of the KnowledgeNet Charitable Giving Committee for two years. I led a group of 10 other individuals in the committee and helped organize and structure our charitable donations and time volunteered for the year.