PURPOSE: To oversee and manage all areas of the clinic in order to optimize growth and effectiveness. Responsible for the development of the clinic through tasks such as hiring, evaluating, scheduling and employee supervision. Responsible for monitoring and maintenance of HEDIS and Performance Measurement. Accomplished 5 star rating the last 2 years, with multiple health plans.Devise strategies and plans for the clinic according to company standards for excellent service and growth.Manage program development, fiscal budget and performance improvement.Plan and oversee all patient care or administrative operations and programs.Recruit employees to ensure department is staffed with qualified personnel.Assign cases and create schedules for all employees.Coordinate and supervise staff providing constructive feedback.Provide personnel with clinical training and opportunities for continuous development.Evaluate performance and discipline employees when necessary.Monitor compliance to legal guidelines, internal policies and quality standards.Maintain medical records and all other related documentation. Maintain Clinic in compliance with ACHA, CMS, and OSHA. NCQA PCMH Recognition-Responsible for the initiation and successful completion for multiple Clinical Care Centers.

PURPOSE: Provide effective team leadership and guidance to promote and maintain the Institution’s patient-Hospital relationships. Responsible for all Guest Services activities including but not limited to: Directing the Patient Advocacy department in the resolution of patient care conflicts and system problems. Managing an effective Concierge/Information Center that can facilitate a variety of expected needs and, the administration of a campus-wide Volunteer Services program to enhance the organizations efforts by complementing the hospitals staff with well trained, outstanding, and compassionate volunteer support where needed.Provide guidance and supporting statistical information to department vice presidents, directors, and administrators regarding the top hospital wide trended concerns. Prepares and/or presents information to appropriate committees/forums, as requested.Maintain communication between governing boards, medical staff, and department heads by attending meetings and coordinating interdepartmental functioning. Assist Patient Advocates with trouble-shooting and problem solving for patients, families, visitors and staff.Coordinate and plan adequate staffing for all Guest Services areas, including in-house, clinic and emergency department Patient Advocate coverage; and, Concierge/Information Center staff.Demonstrate effective and productive interpersonal communication skills through the development and maintenance of productive working relationships with medical staff, nursing, ancillary department personnel, administrative personnel and peers.Ensure Volunteer Program adherence with JCAHO requirements and other regulatory requirements and is accountable for maintaining ongoing hospital regulatory readiness.

Provide effective and efficient ways to meet the needs of both the organization and its clients, with focus on increasing cash flow and reducing the accounts receivable, while improving customer satisfaction.

Create and maintain inter-departmental spreadsheets and graphs for administrative support.Coordination of rounds on hospital service with physicians and physician assistants.Coordination of field and community re-integration of patients during their hospitalization.Provide patient and family education on catastrophic neurological disorders.Provide holistic care to patients in collaboration with other health team members