Richard F. Email & Phone Number

Boston, Ma, Us

Boston, Ma, Us

Montreal, Quebec, Ca

• Oversaw project management for a portfolio of multiple technical projects worth up to $2.5MM annually, supervising a team of staff to meet deadlines and improve efficiency.• Developed secure, cloud-integrated applications with up to 3MM users, leading daily standup meetings, monitoring progress, and creating solutions to obstacles, achieving 100% client satisfaction ratings for completed projects.• Implemented operational process improvements, including the digitization of a document review process, improving efficiency by more than 15% (from 90 days for completed document reviews to 70 days).• Spearheaded a project to update the Benefit Calculation Application, improving user experience to increase the number of applications completed annually by 30% (from 3.5k to 4.5k) and generating $100k in savings for the organization.• Created an application training program and led 12 workshops with over 800 total attendees, reducing user confusion and supporting 99% adoption of the new system with 6k users.• Directed a project developing a secure online submission portal for medical and retirement documents, delivering the product within 5 months, 1 month ahead of schedule and $15k under budget.• Led project planning and supervised a team of 4 developers to ensure the execution of non-functional deliverables for a multi-year, $3MM project developing a Merchandise Planning and Forecasting Analytics solution.• Supported the entire software development life cycle for an application with 300 users monitoring 4.5k stores and $4B in annual sales and inventory, ensuring data visualizations followed industry standards and best practices.• Spearheaded a team of 5 staff to complete a $1.5MM project optimizing a business intelligence platform, increasing the speed and performance of the product by 70% (from 100 seconds on average to load a query to 30).

Round Rock, Texas, Us

• Directed the modernization of an internal business intelligence suite with 6 software tools, coordinating with executives and B2B vendors to research, implement, and support $8MM in software purchases.• Implemented applications leading to a 51% decrease in IT support desk tickets (from 2.1k tickets per week to 1k) and reduced maintenance needs by 40%, resulting in $250k in annual savings for the organization.• Spearheaded the migration of 200 Pre-Sales managers to a new application, ensuring 100% user adoption within 10 months and generating a 6% increase in lead to sale conversion, creating $11MM in additional annual revenue.

Jacksonville , Fl, Us

• Oversaw a portfolio of 20 web hosting brands, increasing customer response rate by over 200% (from 400 customer responses per month to 900) and growing annual sales by 19% (from $30MM to $36MM). • Developed an algorithm to predict customers likely to end their service within the next term, recommending solutions that led to a 6% increase in customer retention within the at-risk contingent.• Led a team of 3 analysts monitoring and developing reports on Customer Satisfaction and KPIs for a $30MM organization, auditing systems to create more efficient solutions and increasing revenue by $1.9MM over 5 years

Assisted in daily office tasks while learning political landscape.Conducted information mining for political leads and resources.

Mba

Bachelor Of Science, Management Information Systems; International Business

Education record