Director/Executive: Service Delivery | Operations | Manufacturing | Quality | Commercialization | International | 585-746-3468 | rfiore12@gmail.comA dedicated and passionate Global Leader with a proven track record of leading effective, sustained change. I lead by example, value the knowledge and capabilities of my teams, and believe there are sincere connections between people that can be leveraged to make the workday more enjoyable.My career with Kodak/Carestream began with various quality assurance and manufacturing engineering roles, evolving into management, director, and executive level positions across different functions.Presently, I serve as the Director of Global Field Service and Technical Support for Carestream’s Global Customer Care Organization. We strive to improve the total customer experience across the service value chain.My teams' efforts have helped deliver multi-million dollar savings to Carestream by reducing onsite service calls and ensuring that field engineers arrive with the needed parts / equipment to efficiently effect necessary repairs. We have improved remote diagnostics and customer satisfaction while increasing margins on equipment maintenance agreements.Leading a Global team, I developed and implemented a worldwide Service Target Business Model, driving reductions in warranty and install costs, and increased utilization of field service resources. I collaborated with an external consultant to design and implement a global quality management system across 20 manufacturing and R&D sites to improve compliance with industry and regulatory standards.My experiences have given me broad international responsibilities through direct reporting of manufacturing and service functions, as well as individual project management assignments.Over the course of my career, I have honed these skills:Visionary Leadership | Change Management | Corporate Governance | CommercializationLean Six Sigma | FDA/ISO/GMP.
Listed skills include Manufacturing, Cross Functional Team Leadership, Six Sigma, Process Engineering, and 26 others.