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Richard L. Fiore, Mba Email & Phone Number

Director: Global Service, Manufacturing/Operations, Quality, Commercialization, International, Lean, FDA at Carestream
Location: Charleston, South Carolina Metropolitan Area, United States 11 work roles 3 schools
1 work email found @carestream.com LinkedIn matched
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Role
Director: Global Service, Manufacturing/Operations, Quality, Commercialization, International, Lean, FDA
Location
Charleston, South Carolina Metropolitan Area, United States

Who is Richard L. Fiore, Mba? Overview

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Richard L. Fiore, Mba is listed as Director: Global Service, Manufacturing/Operations, Quality, Commercialization, International, Lean, FDA at Carestream, based in Charleston, South Carolina Metropolitan Area, United States. AeroLeads shows a work email signal at carestream.com and a matched LinkedIn profile for Richard L. Fiore, Mba.

Richard L. Fiore, Mba previously worked as Director, Global Field Services and Technical Call Center Services, Global Customer Care at Carestream and Director, Remote and Support Services, Global Customer Care at Carestream. Richard L. Fiore, Mba holds Master Of Business Administration (M.B.A.), Concentrations: Finance, Economics from University Of Rochester - Simon Business School.

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Email format at Carestream

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*@carestream.com
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Profile bio

About Richard L. Fiore, Mba

Director/Executive: Service Delivery | Operations | Manufacturing | Quality | Commercialization | International | 585-746-3468 | rfiore12@gmail.comA dedicated and passionate Global Leader with a proven track record of leading effective, sustained change. I lead by example, value the knowledge and capabilities of my teams, and believe there are sincere connections between people that can be leveraged to make the workday more enjoyable.My career with Kodak/Carestream began with various quality assurance and manufacturing engineering roles, evolving into management, director, and executive level positions across different functions.Presently, I serve as the Director of Global Field Service and Technical Support for Carestream’s Global Customer Care Organization. We strive to improve the total customer experience across the service value chain.My teams' efforts have helped deliver multi-million dollar savings to Carestream by reducing onsite service calls and ensuring that field engineers arrive with the needed parts / equipment to efficiently effect necessary repairs. We have improved remote diagnostics and customer satisfaction while increasing margins on equipment maintenance agreements.Leading a Global team, I developed and implemented a worldwide Service Target Business Model, driving reductions in warranty and install costs, and increased utilization of field service resources. I collaborated with an external consultant to design and implement a global quality management system across 20 manufacturing and R&D sites to improve compliance with industry and regulatory standards.My experiences have given me broad international responsibilities through direct reporting of manufacturing and service functions, as well as individual project management assignments.Over the course of my career, I have honed these skills:Visionary Leadership | Change Management | Corporate Governance | CommercializationLean Six Sigma | FDA/ISO/GMP.

Listed skills include Manufacturing, Cross Functional Team Leadership, Six Sigma, Process Engineering, and 26 others.

Current workplace

Richard L. Fiore, Mba's current company

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Carestream
Carestream
Director: Global Service, Manufacturing/Operations, Quality, Commercialization, International, Lean, FDA
150 Verona Street Rochester, NY 14608
Website
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11 roles

Richard L. Fiore, Mba work experience

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Director, Global Field Services And Technical Call Center Services, Global Customer Care

Current

Rochester, NY, US

Assumed additional responsibility for all Field Services globally for Carestream's Medical Equipment portfolio. The Global team includes Field personnel totaling 900 people in 40+ countries across 5 defined regions. Global Field Services and Technical Support teams work together seamlessly to deliver excellent customer service. We strive to improve the.

Nov 2017 - Present

Director, Remote And Support Services, Global Customer Care

Rochester, NY, US

  • The Global Customer Care Organization (GCCO) is a newly formed organization intended to better serve Carestream’s customers while improving the efficiency and effectiveness of remote and field service. With this goal.
  • Launching global integrated technical call centers that have significantly reduced field engineer visits and more accurately assessed parts / modules necessary for service calls. This initiative delivered $1.0 million.
  • Instituting an incident management process that reduced aging complaints (>90 days) by 80% and overall open incidents by 23%.
  • Increasing remote resolution by 41% and diagnostic effectiveness by 30% by accurately aligning service tickets with customer needs. This contributed to achieving a 9% increase in margins on equipment maintenance.
  • Contributing significantly to GCCO’s overall increase in Net Promoter Score (based on customer satisfaction surveys), which has positively impacted customer satisfaction, customer retention, and top line revenues.
  • Optimizing service IT infrastructure to support global customer base.
Jun 2015 - Nov 2017

Global Service Business Manager, X-Ray Systems

Rochester, NY, US

As Business Manager, I led two teams of service engineers supporting both current / legacy products and service readiness in the new product commercialization arena. While in this role, I played an integral role in developing the Service Target Business Model (TBM) initiative, and was a key player in rolling it out globally. We identified key performance.

Nov 2014 - May 2015

Manager, Global Quality Management Systems

Rochester, NY, US

In this assignment, I developed a quantitative approach to evaluating proposals and selecting an appropriate consultant to support the design and implementation of a standard, global quality management system.I led the design, development, and implementation of the Carestream quality management system across 20 manufacturing facilities and R&D sites.

Sep 2013 - Oct 2014

Director, Ww Digital Output Equipment Manufacturing / Capital Mgr, Medical Film And Printing Systems

Rochester, NY, US

Reporting directly to the COO of Worldwide Equipment & Media Manufacturing, I provided direct supervision to plant managers and strategic partners in China and the US. I spearheaded development and execution of the annual commitment plan to align strategy with corporate objectives. In order to improve operating efficiency, I managed the consolidation of.

Mar 2007 - Aug 2013

Worldwide Media Manufacturing Manager - Carestream / Kodak

Rochester, NY, US

This position spanned the transition from Kodak to Carestream, which took place in May 2007. My accountabilities included implementing a media (X-ray film) manufacturing strategy across seven sites, worldwide. Controlling a $6 million capital budget, I reported directly to the VP & General Manager of Equipment & Media Manufacturing. In 2007, we exceeded.

Apr 2006 - Mar 2007

Transition Manager - Media- Health Group Strategic Alternatives

Eastman Kodak Company

In this special assignment, I developed high-level presentations to prospective buyers / investors during the exploratory phase of the process for Kodak to divest its' Health Group. I assembled transition teams at each manufacturing facility and supervised the collection and compilation of data to support the due-diligence process for potential buyers.

Jun 2006 - Nov 2006

Project Manager, Health Group Media - Lean Manufacturing Center Of Excellence

Eastman Kodak Company

As Kodak looked to streamline operations, I was called upon to manage projects that included source-of-supply changes, supply chain / logistics optimization, capital management, and lean manufacturing solutions. I conducted business case analyses, trained project teams in Lean Six Sigma methodologies, and led Kaizen events. Results across a broad range of.

Jul 2003 - Aug 2006

Operations Manager, Intensifying Screens And Cassettes - Health Imaging

Eastman Kodak Company

This manufacturing operation encompassed production of X-ray phosphor, phosphor coating on film base, sizing and finishing of phosphor screens, injection molding of X-ray cassettes, and final assembly of the screens into the cassettes. I introduced lean manufacturing practices, and was accountable for a $22 million operating budget, a $1 million capital.

Mar 1997 - Jul 2003

Supervisor / Quality Engineer / Mfg Eng Supervisor, Electronics Products Division, Health Imaging

Eastman Kodak Company

Various positions of increasing responsibility and span of control in Kodak's Electronics Products Division and Health Group.

Oct 1984 - Dec 1989

Quality Assurance Engineer, Optical Sensor Development Engineer

Xerox Corporation

Positions in manufacturing and supplier quality assurance and EMI testing with a 3 year run in optical sensor development for high speed copier applications.

Jun 1979 - Oct 1984
Team & coworkers

Colleagues at Carestream

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3 education records

Richard L. Fiore, Mba education

Master Of Business Administration (M.B.A.), Concentrations: Finance, Economics

University Of Rochester - Simon Business School

Bachelor Of Science - Bs, Electrical Engineering

Syracuse University

Bachelor Of Science (B.S.), Electrical Engineering, Ee

Syracuse University
FAQ

Frequently asked questions about Richard L. Fiore, Mba

Quick answers generated from the profile data available on this page.

What company does Richard L. Fiore, Mba work for?

Richard L. Fiore, Mba works for Carestream.

What is Richard L. Fiore, Mba's role at Carestream?

Richard L. Fiore, Mba is listed as Director: Global Service, Manufacturing/Operations, Quality, Commercialization, International, Lean, FDA at Carestream.

What is Richard L. Fiore, Mba's email address?

AeroLeads has found 1 work email signal at @carestream.com for Richard L. Fiore, Mba at Carestream.

Where is Richard L. Fiore, Mba based?

Richard L. Fiore, Mba is based in Charleston, South Carolina Metropolitan Area, United States while working with Carestream.

What companies has Richard L. Fiore, Mba worked for?

Richard L. Fiore, Mba has worked for Carestream, Eastman Kodak Company, and Xerox Corporation.

Who are Richard L. Fiore, Mba's colleagues at Carestream?

Richard L. Fiore, Mba's colleagues at Carestream include Paolo Lombardi, Jody Arakawa, Richard Lombardo, Angelica Maria Guerrero Diaz, and Ron Pearson.

How can I contact Richard L. Fiore, Mba?

You can use AeroLeads to view verified contact signals for Richard L. Fiore, Mba at Carestream, including work email, phone, and LinkedIn data when available.

What schools did Richard L. Fiore, Mba attend?

Richard L. Fiore, Mba holds Master Of Business Administration (M.B.A.), Concentrations: Finance, Economics from University Of Rochester - Simon Business School.

What skills is Richard L. Fiore, Mba known for?

Richard L. Fiore, Mba is listed with skills including Manufacturing, Cross Functional Team Leadership, Six Sigma, Process Engineering, Commercialization, Medical Devices, Process Improvement, and Product Development.

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