Richard Flaig Email & Phone Number

• Manage all technical aspects of the Tellabs Enterprise sales process including technical presentations, lab demos, quoting, system design and configuration.
• Deliver Tellabs Optical LAN technical presentations to partners and end customers
• Deliver product demonstrations to customers and partners using Tellabs Optical LAN systems
• Work with the Tellabs Channel Sales Executives to develop system configurations that meet client technical and economic needs
• Enable channel partners through training on the business value and ROI of Tellabs products and services

• Own direct responsibility for engaging with clients and people of influence within the portfolio, while defining, building, and establishing an active base of installation projects for physical security and other.
• Drive cross‐organizational initiatives in collaborating with the Operations team while managing priorities and coordinating on‐premises access at client facility and maintaining oversight of product installation.

Roseville CA

• Directly engaged with client and engineering teams in designing and supporting Windows and Mac‐based systems and infrastructure while serving as a consultant in identifying and consistently achieving useability.
• Lead and mentor IT Team on standards and protocol for all support requirements further ensuring alignment with all service level agreements and contract requirements.
• Instrumental in consulting with clients in identifying project and equipment needs and requirements while recommending products and materials necessary to support individual business objectives.
• Owned responsibility for configuring and commissioning systems in meeting client operational requirements while serving as Pre/Post‐Sales Support and facilitating training of end‐users on system function and features.

Maintained direct leadership oversight for all client engagement installation standards further ensuring customer excellence in all deliverables throughout configuration, implementation and “hand‐off” of projects involving VOIP, networking, CCTV, intercom, paging, and Audio/Video systems.

Stockton Ca

• Primary Responsibilities:
• To monitor, troubleshoot, diagnose and resolve: network, hardware, and application issues for large video networks. In addition to IP cameras, this includes much IT related equipment such as PCs, servers, switches.
• To Train and assist End-Users how to use new systems, hardware, and software.
• To handle the RMAs for products under warranty or otherwise in need of repair. Responsible for communicating with customers and clients explaining their technical issues and facilitating the necessary repairs.
• To work with vendors, technical support and manufactures to resolve customer’s issues.
• To troubleshoot low voltage circuits, cable connectors, analog camera specific Audio/Video equipment (e.g. matrix switchers).

Davis CA

Oversee, manage, control, and survey assigned area(s). Manage employee crew. Optimize workflow. Cashier. Fill holes, assign tasks to workers, help customers and communicate ideas and problems with managers.

Davis Ca

Minor janitorial duties, preparation and service of food items, customer service

Mitigation of conflicts between counselors, campers and/or staffSeasonal work

Photo-manipulation, Digital touch up, Research, I.T. Services, basic graphic design work

Photographed local events, interacted and communicated with patrons, promoted Snap! by the Record Searchlight.

To aid students struggling with lower mathematics

B.A., Design

I also took many Computer Science classes and have completed coursework equivalent to an Associate Degree from San Joaquin Delta Community.

High School

Activities and Societies: Salutatorian