Richard Garbett Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, California, United States

• Stewarding the continued success and delivery of “gold standard” service and supportfor all D3D Cinema clients• Ownership of ticketing software including policy and procedure• Front line case management• Support contract administration• Administrative contract support• Emergency maintenance visits• Site surveys• Theater and VR Installations• Product trainings

Greater Los Angeles Area

Providing engineering/technical support to clients throughout the United States.

Los Angeles, Ca

Engineering support to 3D system customers worldwide. Working with all DLP based cinema projector systems the family of CLARITY3D, WAVE3D, DUAL3D and the most light efficient system available, the HORIZON3D to produce stunning, bright 3D images on the largest of screens.

Overseeing digital cinema customer service & support activities for NECAM in North America. Direct responsibilities and achievements include:Carried out Quality Control inspection to strict guidelines of products arriving from the manufacturer in both Japan and China. Acted as direct support for US distributors and exhibitors in the cinema and post production industry.Provided on-site assistance for the installation of digital cinema projectors & servers and the commissioning of both Dolby & RealD 3D systems.Compiled & delivered technical training presentations to distributor and exhibitor technicians in the installation, service & repair of digital cinema projectors.

Responsible for overall management of Customer Service & Support functions for NEC in Europe. Direct responsibilities and achievements include:Acted as direct support for European distributors and exhibitors in the digital cinema industry.Attended annual manufacturer technical product training seminars in Japan.Compiled & delivered technical training presentations to third party technicians in the service & repair of portable DLP & LCD projectors, plasma screens, LCD monitors and digital cinema projectors. Financial & operational management of a network of third party service agents across Europe.

Part of engineering team responsible for the Customer Service & Support of NEC display products in Europe. Direct responsibilities and achievements included:Compiled & delivered technical training presentations to third party technicians in the service & repair of portable DLP & LCD projectors, plasma screens, LCD monitors and digital cinema projectors. Attended annual manufacturer technical product training seminars in Japan.Direct analysis of repair data for third party service agents ensuring that quality & budgetary targets were being maintained.Reporting of warranty repair management & activities to overseas head office.Direct technical product support to internal sales managers, external dealers and end users.

Middle-management position with requirement to directly manage around 100 production employees for the manufacture of computer monitors equipment. Direct responsibilities and achievements included:Planned to ensure manufacturing targets were met and exceededEnsured that budgetary control was adhered to by close monitoring of manpower allocationPlanned for and managed the distribution of required production line equipmentDeveloped, documented and implemented quality and environmental systems (ISO 9000, 9001, 14000 & WEEE)Managed health and safety requirements under COSHH restrictionsIncreased efficiency utilizing techniques such as 'Just-in-time' and 'Zero Defects'

Lower-management position with requirement to directly manage around 20 production employees for the manufacture of computer monitors equipment. Direct responsibilities and achievements included:Exceeded manufacturing targets for production line final assembly, test, quality control and packagingEnsured operations were carried out under documented guidelines for ISO complianceCompiled on-the-job training packages for all production line operatives

In-Process Technician, VCR & CRT Division Technician position with the responsibility for repair of in-process manufacturing defects.Received and put into practice Japanese technical trainingMet targets for repair quantities and time constraints

Nebsem Certificate, Supervisory Management

Postgraduate Diploma, Manufacturing: Management & Technology, Graduated With Diploma

B/Tec Diploma, General Engineering