Effective Relationship Manager with proven success in managing and retaining business through relationship cultivation within all levels of an organization, strategic account planning, quarterly reviews, collaboration, managing customer expectations and operational expertise, including project management skills. I am passionate about advocating for the customer, while looking for ways to grow company revenue through a strategic partnership.- RELATIONSHIP MANAGEMENT – 100% retention of clients ranging from $500K - $3M over a 12+ year timeframe. Grew revenue for both the client and employer by identifying opportunities for additional products/services or account penetration, and successfully implemented those solutions. Grew self-service channel usage by 15% through education and training, growing revenue by 35%.- PROJECT MANAGER – IMPLEMENTATIONS – Led cross-functional team to successfully implement 250+ new clients over 17+ years, using team collaboration internally and externally to meet project scope/timeline.Key Competencies:• Relationship Cultivation• Strategic Planning/Execution• Project Management• Cross-functional Collaboration• Team Leader• Insanely Analytical• Passion for Learning• Creative Problem SolverI am looking for new opportunities where I can contribute with current experience and skills, and continue to expand my knowledge. Please contact me directly at richgephart1@gmail.com.