Richard Lopez Email & Phone Number

Miami, Fl, Us

Rancho Dominguez, California, Us

As the Customer Success Director for Latin America at APEX Logistics, will play a key role in driving product development, overseeing agent development and management, operations, client engagement, and team development. Leading cross-functional teams to deliver innovative solutions, enhance client relationships, optimize operations, and develop high-performing teams.

Exploring on next challenges and opportunities

Dallas, Texas, Us

Solutions Architecture | Revenue Generation | Innovation | Supply Chain and Logistics ExpertObjective: Covers all phases of the Customer Solution: Concept, Design, Configuration, Integrations, Documentation, UAT, User Training, Deployment, User and Solution Support. Serve as subject matter expert on Logistics and Supply Chain matters. Highlights:• Seamless Integration between Freight Forwarder Ocean TMS and Cargo Freight Station Service Supplier WMS, for top Global Freight Freight Forwarder in Singapore. Enable centralization of Ocean Freight Operations and outsourcing of Cargo handling ones. • Collaborative Solution that enable Freight Forwarder to Freight Forwarder information exchange for a major Freight Forwarder Alliance. Enabling Independent Freight Forwarders to increase competitiveness against Global ones through process-to-process and system-to-system harmonization and integration.• Several Initiatives oriented to Digitize and Automate manual and email driven process in the areas of: Customer Booking, SPOT Quoting and Others.SKILLS: Cross-Functional Collaboration, Customer Focus, Innovation, Communication and Problem-Solving, Consultative Sales, Solution Design, UAT, Solution Deployment, Solution Support, GIT, Confluence, Jira, TypeScript, JSON, Integrations, EDI, API.

Working with the things I have passion for: Customers, Technology, Value Creation and Supply Chain.With my Partner #Samuel-Israel, we pursue projects on those domains as well as collaborate/partner/advice tech logistics Startups. Like Octopi ( TOS ), Fitter ( Route Planning, Optimization and Intelligent Execution ) , and Slync ( Blockchain Supply Chain cloud solutions ).Keep learning in areas that passioned me: Lean Startup, Technology, Customer Innovation, Lean Management.Leading Supply Chain/Logistics Transformation and Digitalization.

Bonn, North Rhine-Westphalia, De

Revenue Generation | Strategic Planning | Solutions Delivery | LogisticsLed all aspects of the Air and Ocean Freight operations in Americas; Canada, USA, Mexico, Central America and South America countries. Work with Country Operations Head to guarantee quality of service, continuous improvement, cost reduction, customer satisfaction, employee engagement , performance and P&L management

Bonn, North Rhine-Westphalia, De

Operations Transformation | Change Management | Employee Engagement | Value CreationLed all aspects of the Air and Ocean Freight operations in Brazil. Work with Station Operations Head to guarantee quality on service, continuous improvement, cost reduction, customer satisfaction, employee engagement, performance and P&L management

Bonn, North Rhine-Westphalia, De

Change Management | Performance Management | Staff Coaching & MentoringPerformance Management included following functions: Business Implementation, Quality and Business Processes, with the goal to steer Service performance in alignment with Product and Country Heads. First Choice was the Corporate Lean/Six Sigma program used to institutionalize a continuous improvement culture in DHL.

Bonn, North Rhine-Westphalia, De

Customers Solutions & Implementations | Customers Service | Air/Ocean Logistics | Air and Ocean Freight LogistricsLed all Operational and Customer Service aspects of; Air, Ocean and Trucking services. From implementation to Service Delivery, performance and P&L Management.First Choice was the Corporate Lean/Six Sigma program used to institutionalize a continuous improvement culture in DHL.

Bonn, North Rhine-Westphalia, De

Business Development | Customer value-added Solutions | Product ManagementCustomer Program Management focus in design/implementation/operations of value added solutions: Order Management, LLP, Control Towers, Warehouse Management Services and Outsourcing Logistics to Top local, regional and Global customers

Bonn, De

IT | BP&O | Quality | Budget | P&LInformation Technology Head / Express & Global Forwarding / Latin America & CaribeeanBusiness Process and Information Technology Head / Global Forwarding / Latin AmericaInformation Technology Head / Global Forwarding / Latin America

International Business Leadership Program, International Business

Global Executive Leadership Program, Educational Leadership And Administration, General

Bachelor Of Applied Science - Basc, Systems Engineering