Richard G. Mosley Email & Phone Number

Norcross, Georgia, United States

• Oversaw technical projects with combined $80MM revenue year-over-year for 5 multi-billion-dollar enterprise clients including, Honda, Citigroup, Home Depot, Kaiser Permanente, and achieved 94% on-time project delivery.
• Led and supported 4 interactive voice response engineering teams of 23 engineers through agile coaching, collaborative training, and consistently tracking progress, resulting in 90% KPI goal achievement and 96% staff.
• Facilitated SAFe Scrum ceremonies for interdepartmental coordination of tasks/blockers and dependency coordination through prompt communication, leading to 20% increase in efficiency across all IT operations groups.
• Reviewed internal processes consistently to identify opportunities for improvement, achieving 30% increased velocity across all teams and 60% reduction of antipatterns through consultation with stakeholders and senior.
• Managed budget development and forecasting via determination of LOE for client submitted RFQs, leading to 93% adherence to budget for 30+ projects valued up to $7MM.

• Directed adoption of automation tools into daily operations, increasing workflow efficiency by 40% through implementation of comprehensive automation, and reorganization of 4 ops groups.
• Spearheaded migration/upgrade of internal platform infrastructure for enterprise clients through design, testing, integration, through new redundancy generated by platform design reducing outage occurrences by 80%.
• Accelerated transition from waterfall deployment to SAFe Scrum development model by collaborating with 8 directors and 4 senior leadership executives, increasing project velocity by 20% and saving approximately $300k.
• Acted as team operations subject matter expert for implementation and maintenance of interactive voice response applications.

Norcross, GA

• Deployed and maintained IVR applications for enterprise clients, 75 applications comprised of 1k+ configuration files, and 5k+ data tables, while composing 300+ technical/training documents used for onboarding 20+.
• Operated on-call system and outage management for numerous voice application processors across multiple nodes, ensuring 98% resource availability, production impact less than.05% with prod/pre-prod deployment model.
• Leveraged cross-team remote resources for project management, system maintenance, and outage remediation, while coordinating with 12+ internal teams, 20+ client/business unit teams, totaling 200+ internal/external.

Portland, Oregon Area

• Provided technical support of proprietary software with 30+ enterprise clients by sharing in-depth tutorials, external employee coaching sessions, and generated comprehensive training content, totaling $15MM+ revenue.
• Managed technical documentation via Team Foundation Server (TFS) with 250 technical documents/specs, resulting in 12 new client initiatives/contracts valued over $700k.
• Conducted quality assurance analysis and composition of test cases via MS Test Manager.
• Managed technical documentation via TFS.
• Led internal tutorials of advanced proprietary interfaces.
• Participated in specification review for presentation to new clients.

Portland, Oregon

• Assisted 250+ development clients with application deployment and maintenance and resolved 1.5k+ customer inquiries via Zendesk ticketing system, forums, live chat and phone resulting in 99% resolution and 95% client.
• Conducted independent research to solve compatibility issues with applications authored in various programming languages (Ruby, PHP, Node).
• Managed user data and AWS Cloud resources to ensure consistent, optimum performance of user applications.

Onalaska, WA

• 300+ hours silent meditation under instruction of S.N. Goenka, et al. Landscaping/building and general grounds maintenance at Dhamma Kuñja."One of over 120 international centers where the technique of Vipassanā.