Richard Goerlitz Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Drive portfolio profitability and strategic growth initiatives for NEC maintenance and break-fix / support services (NECare). Lead and champion portfolio improvement initiatives that ensure sustainable business practices and continued relevance with target market segments. Review operational & commercial dealings to ensure financial performance stability and growth. Manage supplier relationships relative to portfolio supply chain requirements and emerging technologies.

Greater Melbourne Area

(Contract) Lawyers On Demand (LOD) is one of the largest and fastest growing flexible legal services businesses, continuing to lead the market in innovation and the way legal services are delivered. The merger between LOD and AdventBalance in Asia and Australia has created a NewLaw business with global scale; nine offices, 600 lawyers, and more than 500 corporate and law firm clients.Support legal counsel with compliance and disclosure activities relative to preparation of documents and evidence for acquisition / merger of industrial & retail tools franchise.Apply legal principles to relevant artefacts as required by property, corporations, contract and competition law benchmarks and thresholds.

Greater Melbourne Area

Devise innovation and lifecycle management framework to better manage market & compliance requirements pertinent to evidence of identity, registration and licensing services with the primary purpose of reducing fraud & counterfeit activities. Develop product strategy & roadmap to address immediate vulnerabilities & deliver upon future state digital requirements to better align with broader stakeholder community at state & federal levels. Assess impact & ability of existing technology platforms and non-functional processes to accommodate proposed technology & business improvement uplifts; measure & manage intended / unintended consequences. Assess risk and prepare benefits analysis, regulatory impact statement & business case to justify investment in new security features & attributes, amend and introduce new policies & standards. Program manage implementation strategy to deliver upon transformational objectives.

Melbourne, Victoria, Australia

Drive innovation to maximise market penetration of existing and future telecommunication services pertinent to rail and transport networks in Victoria. Manage service catalogue as it supports pricing strategy & Telecommunication Service Agreements (TSA’s) for provision of fixed data networks, voice, internet, UC and storage solutions. Lead product and price modelling to ensure maximum profitability across managed services portfolio; ensure that governance and compliance protocols are followed to manage risk associated with commercial and operational delivery.

Melbourne, Victoria, Australia

Product positioning, roadmap development, P&L forecasting & management. Development of new products & product enhancements / extensions relevant to roadmap. Responsible for price modelling and review, supplier & service management, contract lifecycle management, continual business improvement, retention & marketing strategy.

Greater Melbourne Area

Responsible for maxmising impact and throughput of Managed Network solutions portfolio via SMB, Enterprise, Government and Strategic sales channels. Drive product development, GTM and manage lifecycle for new and existing capabilities in alignment with customer segment profiles / requirements. Responsible for driving growth and volume relative to segment positioning for WiFi & Analytics, Routing & Switching capabilities, WAN Optimisation and Acceleration, Application Network and Performance Management, Cloud, UC&C solutions. Maximise pull through of fixed network products and ICT solutions leveraging Managed Services differentiation and positioning programs. Manage strategic alliances as they support Network Solutions practice and new emerging markets / industry trends.

Greater Melbourne Area

Uecomm is one of Australia’s most experienced national telecommunications carriers. The company provides proven, fast and reliable networking infrastructure that meets the requirement of convergence, VoIP, IP telephony, mission critical and future ebusiness applications for the corporate and government markets. Provide senior strategic direction within the Optus Business Fixed Product Marketing team, ensuring co-ordinated cross-team activity in developing and bringing to market the Uecomm product suite, ensuring maximum leverage of modularity. Drive the development and productisation of BIG DATA networking platforms and ICT / Cloud solutions in differentiating fixed data value proposition. Champion business case development as it supports investment in shared infrastructure technology to meet the needs of mainstream and niche market segments. Manage DC expansion program as it supports direct and indirect channels to market. Responsible for development and execution of Master Supply agreements and SOW’s with key strategic partners as they support capability roadmap. Drive the convergence of fixed and IP networks with segment specific ICT solutions in differentiating fixed data value proposition. Foster strategic partnerships with key vendors as they support Uecomm / Optus growth and pull through strategies.

Greater Melbourne Area

CenITex, is an Information and Communications Technology (ICT) shared services agency, set up as a State Body by the Victorian Government to centralise ICT support to support government departments and agencies. Responsible for systematic lifecycle management of services and components within common service families in support of business and customer strategic objectives. Develop strategies and facilitate the initiation of new and improved services to meet the emerging needs of customers. Support the value alignment, prioritisation and design of services through expert analysis, reporting and advice. Provide visibility of the ICT Service Portfolio both from a strategic and operational view supporting the achievement, tracking and measurement of benefits to be realised via sales channels.

Data#3 Limited (ASX:DTL) is an Australian Information and Communication Technology (ICT) solutions company. Reported revenue over $600 million in FY10/11; 700 employees nationally. Primary interface between local sales teams and the Business Unit Marketing function. Development of national and local marketing strategies, plans and GTM activities by gathering state based field sales input as part of the marketing planning process. Secure and coordinate local sales support and engagement in national and local marketing strategies, plans and activities conjunction with State Sales Managers & Branch Management. Timely execution of state based national and local marketing campaigns / initiatives / profiling activities.

Responsible for successful market research, framework development and execution of GTM strategies and integrated marketing campaigns for all Lines of Business (LOB’s) including Information Management, Technology solutions and Managed Services. Generate insights about customer needs, market dynamics, cross-silo capabilities to develop solutions with a tactical and strategic focus that address segment / industry specific pain (application of Market Based Management to simplify complex product portfolio for sales and deliver upon customer desired outcomes more completely). Demonstrated project management skills in coordinating the inputs and outputs of internal and external stakeholders to effectively develop roadmap / vision in alignment with emerging and evolving market drivers / trends relative to all LOB’s and strategic vendor partners. Development of Below the Line (BTL) Communications and messaging to support campaign delivery, opportunity identification and customer uptake. Successful development and approval of pipeline forecasts and ROI models relative to vendor funding for products and services that supported campaign themes and offers. Provision of market inputs for capability developments and gap analysis that supported the positioning of small to mid-market and enterprise solutions through Alphawest / Optus Sales Channels. Development of LOB Sales tools and channel training strategy. Successful development of business case and demonstrated leadership in fostering organizational change and adoption of ‘pain point’ selling approach. Successful integration of Channel Awards Program into Optus and Alphawest integrated marketing campaigns. Successful development and integration of Alphawest brand into the 'Optus Customer Experience - Voice of the Customer Survey’ in conjunction with Forethought Research.

Responsible for lifecycle management of Maintenance Services Portfolio (hardware and software) via web systems portal. Identify and analyse new product and service opportunities by driving competitive assessments, product benchmarking and market research to inform the product / replacement vision and roadmap. Prepare and implement GTM strategies to achieve LoB financial targets.Primary point of contact in providing Customer Premise Equipment (CPE) maintenance support, contract management / billing and solutions for pre and post sales activities - TE&G, National dealer network. Development and successful implementation of new initiatives that complement services portfolio, Address specific requirements outside standard service plans and mitigate risk / loss of revenue associated with obsolescence and OEM supply. Successful engagement with Legal Counsel and Commercial Departments to ensure that service solutions, tenders, bids and service contracts were accurately represented within standard response times and T&C’s. Undertook successful profit and loss reporting to track and improve service performance and customer satisfaction related to CPE maintenance and support.Manage Phase outs (Obsolescence) and introduction of mainstream CPE products and services. Development of alternative system solutions, internal procedures, reporting policies and internal communications to support campaign roll-out and execution programs (compliance with Policy 50 and Telstra Mandatory Marketing Review Panel). Successful migration of Avaya and Nortel portfolio pricing model into National Services Quote Tool (SQT). Development and execution of user testing relative to web portal and new release of SQT. Update of Internal Services Catalogue and migration of additional Break-Fix / Enhanced and Value Added solutions into web portal system. Successful development and approval of training documentation to accompany new releases

Bachelor Of Business Studies

Masters Of Law - Juris Doctor