Provides day-to-day support and management of the company's IT operations and technology infrastructure. This includes, but is not limited to;• Manage day-to-day operations through best practice• Managing information technology risks• Management of Infrastructure projects delivery • Projects from evaluation, conception and completion• Network infrastructure services• Firewall administration, Web and Application control rules and policies.• Cyber Essentials accreditation• Endpoint Protection• Active Directory domain upgrades / schema upgrades• Windows Server 2012R2 to 2022 deployments and support• Remote Desktop Services • Windows Cluster services• Maintain a stable production environment, ensure capacity and scalability.• Writing best practice policies and procedures for areas such as backup methods, patch management, anti-virus and malware protection• Perform regular technology supplier reviews for areas such as hardware maintenance, software maintenance and network provider.• Business continuity / disaster recovery leader responsible for network, server and desktop recovery• Drive operational and support improvements through in-depth knowledge of supported product capabilities and managed service operations• Drive robust and timely remediation of high severity incidents to prevent the same or similar future occurrences• Manage the introduction of new IT services into the business• Continually look for ways to improve the quality of the service provided and the efficiency• Management of Infrastructure team – direct, control, motivate and mentor staff to assist development and system awareness; incorporating performance management, staff development / training, recruitment and resource planning• Prioritizing and assigning tasks to team members.• IT decision making

Day-to-day responsibility for planning, directing and managing the activities and operations of the Infrastructure team. This includes, but is not limited to;• Manage day-to-day operations through best practice, i.e. Infrastructure changes, maintenance and projects, with continuous improvement• Management of Infrastructure team – direct, control, motivate and mentor staff to assist development and system awareness; incorporating performance management, staff development / training, recruitment and resource planning• Prioritizing and assigning tasks to team members.• Writing best practice policies and procedures for areas such as backup methods, encryption, patch management, anti-virus and malware protection• Perform regular technology supplier reviews for areas such as firewall management, hardware maintenance, software maintenance and network provider• Business continuity / disaster recovery team lead responsible for network, server, desktop and printing environment recovery, including the design and documentation relating to this• IT decision making• Managing information technology risks• Management of Infrastructure projects delivery – on time and within budget• Projects from evaluation, conception and completion• Management of Infrastructure projects delivery – on time and within budget• Projects from evaluation, conception and completionProjects Delivered include: • Exchange 2010 upgrade• VMware ESX5.1 – 5.5 build and deploy hosts• Installation, configuration and support VMware Site Recovery Manager, vSphere Replication, vSphere DRS• VDI installation and support across multiple sites.• Physical to Virtual migration, windows and linux• Active Directory domain upgrades / schema upgrades• Installation, configuration and manage enterprise anti-virus products • Support and maintain SAN devices for active datastores and backup / replication purposes. • Completion and update yearly Business continuity process and Workplace recovery tests.

Responsible for the day-to-day delivery of 1st, 2nd & 3rd line support to a highly regulated business across 3 sites. This includes, but is not limited to:• Build, deployment and commissioning of Microsoft Windows Desktops & Servers including Microsoft Exchange to defined standards e.g. PCI DSS• Incident and Problem Management – aiming to minimise both the number and severity of incidents and potential problems experienced by the business through the delivery of a knowledgeable service and a stable desktop environment• Providing day-to-day support to the organisation on all aspects of application software and operating systems• Active participation in the Out of Hours / On Call Support Services• Business Continuity Testing Team Member• Responsible for all technical support standard operating procedures and knowledgebase including documents for non-technical staff• Active participation in the Out of Hours / On Call Support Services• Business Continuity Testing Team Member

Short term contract: 2nd Line support• The main function of the contract was to roll out PCs and monitors throughout the Leeds site and standardising the software image. The Operating System of choice was Windows 95 in a NetWare environment.

Medium term contract: 2nd Line supportMain role responsibilities:• 2nd line support – Including new user setup, PC and laptop builds and basic IT training• Telephone support – BT Meridian phone support• Network troubleshooting