Richard Grier Email & Phone Number

Greater Cleveland

Led a major initiative to install a new loan origination system which won a key company award for achievement in the fourth quarter of 2021. * Installed a new vendor package to replace the current system * Integrated operations and processes to support the new systemLed a major effort to implement fraud prevention software to help the company prevent.

Olmsted Falls, Ohio

• Led multiple technology initiatives.
• Directed PCI Compliance Program which included 7 sub-projects to review all systems, procedures, and processes involving customer credit card information and insured all followed PCI requirements.
• Managed project to set up hardware/network in new data center. o Relocated equipment to new data center and established connectivity to main office and remote locations. o Established remote communications to the.
• Led creation of Disaster Recovery procedures and documentation for IT Operations which set up hardware and replication of data from the main hardware site to the DR site.
• Managed project to set up new EDI process with an external EDI processing company. Moved existing trading partners to new vendor to handle all transactions.

Robert Half

• Managed multiple projects for Robert Half clients.
• Reviewed and determined options for staffing of Signet Jeweler’s Service Desk. Reviewed outsourcing options with major national vendors and internal staff to determine the right mixture to deliver high quality service.
• Oversaw vendor implementation of product updates and changes initiated by HealthSpan for their insurance offerings. Used Agile approach to managing vendor development selecting the most important items to change or.

Cleveland/Akron, Ohio Area

• Led a $2 million project at Harley-Davidson to implement a new analytical tool for the dealer systems. The project consisted of 7 separate sub-projects. Managed core team of 8 developers and business analysts.
• Introduced the use of Tableau, a business intelligence tool, to provide dealers the ability to analyze sales data and increase sales.
• Developed and implemented strategy to receive data from around the world into a large data warehouse.
• Followed standard SDLC processes through all phases of the project including review gates with senior management.
• Oversaw outside vendor work used to supplement the team.

Cleveland/Akron, Ohio Area

• Managed team of 25 special technical experts in a $500 million multi-year consulting engagement at Progressive Insurance.
• Changed approach to conducting multiple work streams within the program by proactively assigning experts to each sub-project from the beginning to help project leaders reduce error and correction time.
• Collaborated with management team to lead the process of allocating resources for the modified Agile development process increasing efficiency of work by at least 10%.
• Oversaw staffing assignments and mentoring of additional off-shore technical resources.
• Forged partnerships within the company to provide support for special technical skills that were not part of the program, saving tens of thousands of dollars on external resources.
• Developed administrative and training processes for the development staff to improve their skills.

Cleveland/Akron, Ohio Area

• Provided executive level “Trusted Advisor” Guidance to the City of Cleveland’s Safety Director during development and implementation of $1MM+ Public Safety projects over a 6-year period.
• Reviewed options for departmental staffing including merging of city and county IT teams, outsourcing of staff and use of internal staff for all roles within the department.
• Directed implementation of wireless technology into City of Cleveland public safety vehicles to enhance the capabilities of Public Safety applications and improve information flow. Oversaw the vendor implementation and.
• Led multi-year initiative to implement a new automated dispatching system for the City of Cleveland’s Fire, Police, and EMS departments, greatly increasing capabilities of department to service the public. o Oversaw.
• Requested by Assistant Safety Director to lead implementation of the City of Cleveland’s first jail management system. Led the vendor product installations, hardware installations, and training. Oversaw city’s.
• Consulted with area police and fire agencies to review and assess Cuyahoga County regional area Public Safety Answering Points (PSAP’s). Recommendations provided were implemented in northeast Ohio region as dispatch.

Cleveland/Akron, Ohio Area

• Developed strategies for supporting client/server-based Trust applications using in-house and off-shore resources. Implemented a proactive policy of cross-training support team members in development efforts thereby.
• Directed team of 10 that implemented a custom developed Federal and State Tax Tracking System that was developed using in-house and off-shore resources from TATA Consulting. Application was highly regarded and awarded.
• Led the implementation of a new process for 401(k) and pension processing. The system utilized an external third-party process and several internal systems that process fund accounts.
• Oversaw Testing Services activities including risk review for application development projects as the Quality Consultant responsible for ensuring overall project quality and successful implementations. Conducted.
• Managed upgrade to Commercial Loan system using Agile methodology.

Cleveland/Akron, Ohio Area

• Computer Associates acquired Realogic in 1999.Led several large engagements for banking and government entities.
• Managed the startup, resource planning, and contract finalization for a $13 million outsourcing engagement between the Ottawa Canada Museum of Civilization and Computer Associates.
• Led a team of 20 technical team members and business analysts in the development of the first voice activated medical device examination tool for the medical device market.
• Provided senior leadership at KeyBank for a team of 20 client staff and contractors to develop on-line transactions for one of the first nationwide transaction processing systems in the country.
• Conducted complete assessment of IS processes and functions for the City of Independence and developed strategic plan to upgrade systems from decentralized approach to integrated solution serving all offices.
• Developed and delivered internal mentoring and personal development program that became the standard process and part of new hire orientation.

Cleveland/Akron, Ohio Area

• Managed all aspects of a project to increase the efficiency of a University Hospitals of Cleveland donation management application by downsizing from it from a mainframe to a LAN based application
• Led a project for the Lake County Public Defender’s office to develop a new system that incorporated an online case management system, Law library and imaging system for case files
• Developed a process and implemented a system to improve information flow within the Lake County Recorder’s office which was subsequently used as a model for other offices around the state of Ohio
• Developed the requirements that formed the basis for a new state-wide Prosecutor’s Office application that has been implemented in 75% of the County Prosecutor offices in the state of Ohio
• Managed teams on projects focused on a variety of business challenges including the consolidation and merging of offices, centralization of data and resources, and the selection of hardware and software to drive.