Richard Hunter Email & Phone Number

Apple Valley, Ca, Us

Boron, California, United States

Risk Management Framework SME. Governance. Cybersecurity. Focus on standalone enclaves compliance. Support ISSM & InfoSec with compiling packages, continuous monitoring, software auditing, change management, obtaining ATOs.

United States

Technical Support

United States

Same-day Service Level Agreement fulfillment (SLA), remediating network and kiosk issues.• On-call time-critical dispatched services performed on secure facilities sites. • Fiber Optics and copper cable tone, trace, and tag, repair and replace.• Collaborate with Level II and III support and Network Operations Command (NOC).• Troubleshoot operations of switches, midspans and PoE injectors, thin clients, and peripherals.• Document close-out notes and photograph work performed, components needed, shipments. • Adhere to code-of-conduct rules set forth by ICE Processing and County Detention Centers.

Apple Valley, California, United States

Coordinate with SW Development Team, Agile daily Stand-Ups, Scrums, Sprints, Testing, Documenting bugs, assisting end-users with trouble shooting, logging incidents, follow up tickets, assist PM with technical documentation. Perform configuration management, integrating software, interpreting software test results, and recommending solutions in support of user community. Lifecycle support, including maintenance, administration and management. Ensure all disseminated new applications and tools have been tested and are free of malicious code (e.g. virus, worm, etc.) prior to being deployed.

Socal

Travel to End Users site to deploy, implement, train users with regards to their new technology in SMB, Large Enterprise, Military Base, Detention Center, Construction, Medical, Educational settings.Install Converged Network solution components, after deployment training, support, troubleshoot, install drivers, test peripheral nodes: i.e., MSR's, Printers, MFP's, Barcode Readers, Pin Pads, etc.,Diagnose and Replace faulty components within Kiosks, Bill Acceptors, Coin Collectors, Magnetic Stripe readers, Touch-screen Monitors, Receipt Printers, CPU's, UPS and PDU's, PoE Midspans. Tone and tag data and voice lines, low-voltage cabling and terminating, clean cable management. Power-cycle non-op CPU's Servers, Thin-clients, PC's and work with Level II or III support to remedy.Provide detailed documentation, site surveys, next action required, services performed, specific outcomes to tasks executed, who was shown functionalities, entering extensive notes on platform.On site task execution requiring complex IP routing from installing WAPs, Network Security Appliances (Firewalls), Data cut-overs, Console in for Cisco switches and Router configuration.

Greater Los Angeles Area

Generated new communications technology solutions working with Sales and sharing Project Manager tasks. Telephones, Video Conferencing, Network Infrastructure, Gateways, and Switches.AVAYA remote feature activation, software licensing, SoftPhone, SoftConsole, Administration & Network Monitoring and cloud-based applications. Avaya Solutions Design (ASD) experience.Helped design, close, and implement multi-site distributed Unified Communications solutions including Polycom, Cisco, Extreme Networks, MERU WiFi components, coordinating with LEC or ISP. SME providing on-site demonstrations to K-12, Government, Healthcare, Hospitality and Resorts . Trusted Adviser role continually acquiring related certifications and maintaining technical proficiency.Provided end-user after-deployment support and training, and customer satisfaction measures. Met with IT, middle and C-level management to determine requirements and design, propose, and close. Show ROI, Facilitate Lease documents. Design new Unified Communications solutions Server and Gateway IP Telephony, Video Conferencing, Network Infrastructure. AVAYA Remote Feature Activation, Software Licensing per seat, Unified Communications, One-X Portal (Thin-Client), Administration & Network Monitoring applications.

Multimedia Networks oversight. Streaming Audio and Video Servers configuration and maintenance. Website Design, implementation, Web presence, Domain and company Intranet management. Real-Time metadata and stats reporting, YP2 Protocol, In-Stream metadata in standardized XML. Shared Media Licensing, Inc. affiliate. eBusiness Administration, Point of Sale (POS) music track and CD sales, online storefront controls and Digital Track distribution management. Radio Network Webcast, Podcasting, SHOUTCast DNAS configuration, Live365.com, Last.FM. Responsible for Content Servers and LAN, hosted streaming content. www.chemistrysetrecords.com

Converged Networks, Voip, Ip Telephony, Sip, Enterprise Solutions Design

Continuing education. Certification and Credential path still in progress.

Business Administration, Computer Training

Computer applications, keyboard and mouse, Apple Macintosh Bookkeeping

Computer Science, Public Speaking

Activities and Societies: Student Government - Senator, Supreme Court Justice, ASSOSC Member, Instrumental in Southern Oregon State.