Rick Hall

Rick Hall Email and Phone Number

Chief Information Officer at Royal Canin | Driving Digital & Process Transformation | St. Louis CIO Orbie Winner | National Finalist @ Royal Canin
Rick Hall's Location
Greater St. Louis, United States, United States
About Rick Hall

As the Chief Information Officer of Royal Canin North America, a division of Mars Petcare, I am responsible for defining and delivering the digital strategy and capabilities that enable our business growth and customer satisfaction. With over 20 years of experience in the consumer goods and services industry, I have led teams that find more efficient ways to enable capabilities through a product-based agile approach, inserting value quicker with priority.I am passionate about changing the narrative within various functions and levels of the organization that focuses on business capability model enablement and not systems, to help build the right strategy that then enables operational success. I also serve on multiple university boards and organizations, as well as teach classes in management, leadership, and Organizational Behavior at Lindenwood University. I am a Six Sigma Green Belt and a Dare to Lead trained executive, and I have been recognized as a St. Louis CIO ORBIE Award winner and National finalist for my leadership, innovation, and vision.

Rick Hall's Current Company Details
Royal Canin

Royal Canin

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Chief Information Officer at Royal Canin | Driving Digital & Process Transformation | St. Louis CIO Orbie Winner | National Finalist
Rick Hall Work Experience Details
  • Royal Canin
    Chief Information Officer - North America
    Royal Canin Jan 2021 - Present
    Aimargues, France, Fr
    Mars Petcare / Royal Canin – A division of Mars inc.Chief Information Officer – North America – Responsible for defining strategy, designing and delivering all Digital capabilities through Digital Product teams. This includes B2B, D2C, D2B2C, Sales Enablement, CRM, Order Management, Supply Chain, and Finance digital capabilities for all North America. Responsible as well for ADO (Agile Delivery Office) / PMO (Portfolio, Program, and Project Management) to define and deploy through our NA PMO group. Working closely with Global leadership this team aligns with Royal Canin and Petcare initiatives deploying the optimal effective solutions for the region.
  • Royal Canin
    Vice President Digital / Business Effectiveness
    Royal Canin Jan 2019 - Jan 2021
    Aimargues, France, Fr
    Royal Canin a Division of Mars Inc.Vice President Digital / Business Effectiveness - Responsible for defining strategy and designing and delivering operational / technology / digital business solutions to support the growth of Royal Canin USA, a division of Mars Petcare. Functionally responsible for creating effective processes and teams for Digital Enablement, PMO, Change Management, Master Data, Data Strategy / Governance / Stewardship. Customer / Consumer Experience, Salesforce Eco-System, Corporate Affairs, Internal / External Communication, Business Continuity (BCM), and Business Recovery (BRM).
  • Royal Canin
    Cto - Unit Business Partner - Us Market
    Royal Canin May 2017 - Dec 2018
    Aimargues, France, Fr
    Royal Canin a Division of Mars Inc.Chief Technology Officer / Unit Business Partner - Accountable for designing and delivering technology solutions to support the growth of the overall business for Royal Canin US Market. Works to identify and promote key opportunities, develop and support a portfolio of initiatives, and jointly lead the delivery of business change initiatives. Accountable for building the Strategic Technology roadmap to support the needs of the organization.
  • Executive Connections St. Louis
    Member Board Of Directors - Vice President Elect
    Executive Connections St. Louis Apr 2023 - Present
    Executive Connections was founded in 2006 for the sole purpose of providing a professional networking organization for executives who are in career transition. Our organization reflects the high caliber of our members. We do not try to cater to everyone. Our membership is “By Invitation Only” and we strive to attract those individuals who are leaders in the local business community and committed to our cause.
  • Washington University In St. Louis
    Advisory Board Member - Mism - Washington University Mckelvy School Of Engineering
    Washington University In St. Louis Apr 2023 - Present
    St. Louis, Mo, Us
    Serve as an advisory Board Member for Sever Institute at the McKelvey School of Engineering. The Master of Information Systems Management (MISM) from the Sever Institute at the McKelvey School of Engineering at Washington University in St. Louis.
  • St.Louiscio
    Advisory Board Member - Vice Chair
    St.Louiscio Dec 2022 - Present
    St. LouisCIO is the preeminent peer leadership network of Great St. Louis chief information officers. As part of the national InspireCIO Leadership Network, St. LouisCIO exists to help CIOs thrive in today’s most challenging C-suite executive roles. The chapter regularly convenes leading CIOs and fosters meaningful relationships by hosting non-commercial, member-led programs - helping CIOs gain leadership advantage.
  • Gateway To Innovation
    Honorary Executive Advisor
    Gateway To Innovation Sep 2021 - Present
    Gateway to Innovation is the premier, annual collaboration and networking event for IT Professionals in the St. Louis region.
  • Center For Analytics And Business Insights
    Advisory Board Member - Cabi - Washington University
    Center For Analytics And Business Insights May 2019 - Present
    Serve as an advisory Board Member for Olin Business School’s Center for Analytics and Business Insights (CABI). CABI's vision is to provide cutting-edge research and expertise to propel industry adoption of analytics-driven decision-making that creates business value.
  • Office Of Graduate Studies Within Missouri University Of Science & Technology
    Advisory Board Member - University Of Missouri School Of Data Science And Analytics
    Office Of Graduate Studies Within Missouri University Of Science & Technology Sep 2018 - Present
    Serve as an Advisory Board Member for University of Missouri School of Data Science and Analytics. Mizzou’s Data Science & Analytics MS multi-disciplinary program focuses on the concentration areas associated with Data Science and the Analytics of Data. The role of the Advisory Board Member is to assist in setting and defining curriculum, work closely with graduate cohorts, and advise on changes within the school's program.
  • Lindenwood University
    Adjunct Staff - Plaster School Of Business & Entrepreneurship (Psb&E)
    Lindenwood University Nov 2019 - Present
    St. Charles, Mo, Us
    Graduate Program of focus - Management and Leadership, Organizational Behavior, Personnel Management and Labor Relations, Employment Law and Management, Operational and Supply Chain ManagementUndergraduate Program of Focus - Organizational Behavior, Operations and Supply Chain Management.
  • Lindenwood University
    Adjunct Professor - Graduate Management Program / Undergraduate Studies (Adp School)
    Lindenwood University Apr 2017 - Nov 2019
    St. Charles, Mo, Us
    Graduate Program of Instruction Accelerated Degree Program (ADP)- MBA: Management & Leadership Cluster that includes Management & Administrative Theory, Organizational Behavior, Personnel Management, and Labor Relations, Employment Law and Management, and Operational and Supply Chain Leadership.Undergraduate Program of Instruction - Introduction to Operation Management / Supply Chain Management.
  • Customer Direct
    Chief Operating Officer
    Customer Direct Dec 2015 - Dec 2016
    Maryland Heights, Missouri, Us
    Accountable for building a scalable operational structure to support growth and re-align operational departments. Complete ownership, accountability, visibility, and oversight were created to support this structure operationally, systemically, and financially. P&L accountability at the department level and established strategic planning for future goals. Accountable for Client and Customer Engagement aspect of the organization. Areas of responsibility included Technology, Application Development, Operations, Workforce Management, HR and Recruiting, and Client Services. Reported directly to the CEO / Owner.
  • Speed Commerce
    Vice President Customer Care | Client Success | Business Services
    Speed Commerce Jan 2013 - Dec 2015
    Las Vegas, Nv, Us
    Executive leadership for Customer Client Care for 6 locations 900+ agents meeting clients’ expectations while managing costs and supporting Saas solution with Full P&L Responsibility. Offering both onshore and nearshore solutions to clients while maintaining expected service levels and increasing customer/client satisfaction. Group managed accounts that included public, private and government entities and agencies with service revenue over $212 million.
  • Life Uniform
    Cio | Vice President Technology | Contact Center Operations | Fulfillment Operations | E Commerce
    Life Uniform Oct 2007 - Dec 2012
    The Vice President Technology, Fulfillment, Distribution, and E-Commerce have full P&L responsibility leading Technology, Fulfillment, Call Center operations and E-Commerce technology infrastructure for a 200+ location retail company, 3 E-Commerce sites with 2 catalogs. Leading 176 individuals across 2 locations.
  • Western Union
    Director Of It Operations For Domestic Corporate Sites
    Western Union Dec 2001 - Oct 2007
    Denver, Co, Us
    Senior Director with full P&L responsibility managing information technology infrastructure for Western Union and First Data Corporate domestic sites including 2 Call Centers, Accounting and System Development Support locations. Responsible areas include:● Application Development ● Network | Hardware support | Data Center | EMail Support● Help Desk
  • Husch & Eppenberger, Llc
    Director Of It Operations
    Husch & Eppenberger, Llc Aug 1998 - Oct 2001
    20+ U.S. Offices, Us

Rick Hall Skills

Vendor Management Management Leadership Crm E Commerce Process Improvement Program Management Business Analysis Strategy Strategic Planning Project Management Customer Service Team Building Cross Functional Team Leadership Team Leadership Sales Retail Budgets Account Management It Management Sdlc Inventory Management Outsourcing Change Management Operations Management Call Centers Business Process Improvement P&l Management Customer Experience Customer Satisfaction Six Sigma Disaster Recovery Forecasting Enterprise Software Contract Negotiation Marketing Erp Budgeting It Strategy Call Center Purchasing Product Development Income Statement Customer Relationship Management Team Management P&l Customer Relations Six Sigma Process Improvement Business Process Outsourcing Integration

Rick Hall Education Details

  • Evangel University
    Evangel University
    Bs - Mathematics
  • Lindenwood University
    Lindenwood University
    Business Administration

Frequently Asked Questions about Rick Hall

What company does Rick Hall work for?

Rick Hall works for Royal Canin

What is Rick Hall's role at the current company?

Rick Hall's current role is Chief Information Officer at Royal Canin | Driving Digital & Process Transformation | St. Louis CIO Orbie Winner | National Finalist.

What is Rick Hall's email address?

Rick Hall's email address is ri****@****rce.com

What is Rick Hall's direct phone number?

Rick Hall's direct phone number is +131463*****

What schools did Rick Hall attend?

Rick Hall attended Evangel University, Lindenwood University.

What are some of Rick Hall's interests?

Rick Hall has interest in Multi Location Multi Seat Call Center, Contact Center Services, Customer Experience, Customer Retention, Organizational Transformation, Operating Costs Budget, Project Management, Client Success, Sales Call Center, Outbound Call.

What skills is Rick Hall known for?

Rick Hall has skills like Vendor Management, Management, Leadership, Crm, E Commerce, Process Improvement, Program Management, Business Analysis, Strategy, Strategic Planning, Project Management, Customer Service.

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