Rick Harper Email & Phone Number

Gatineau, Qc, Ca

Ottawa, Ontario, Canada

Ottawa, Canada Area

Writer, director and producer of music videos, commercial projects and short/feature films.

Ottawa, Canada Area

Oversee the creative process and design of ad campaigns from concept to completion.Create client pitches and proposals.Social Media Management and Ad-buys.Oversee profitability, deliverables, timelines and budgets.Write, Direct and Produce video productions and animation.

Ottawa, Canada Area

Managed processes for mail verification compliance for mail depots across Canada. Responsibilities included managing staff on process adherence and protecting Canada Post's revenue by educating large volume customers on mail preparation standards.

Ottawa, Canada Area

Supervised the operations of plant employees and letter carriers in a unionized environment. Responsibilities included meeting dispatch times, managing payroll, time & leave, overtime budgets, hiring staff and conducting disciplinary interviews while adhering to the Canadian Union of Postal Workers (CUPW) and the collective agreement terms.

Ottawa, Canada Area

Managed a team of 27 second-tier Technical Case Specialists. Duties included monitoring the call levels/response times in order to meet the client’s key performance indicators and service level agreements; statistical reporting and meeting financial commitments. Responsible for employee performance management and making recommendations to Human Resources accordingly.

Ottawa, Canada Area

Managed 17 Customer Service Representatives. Responsibilities included performance management, call quality and job coaching.