Richard Harrold Email and Phone Number
Richard Harrold work email
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Richard Harrold personal email
I strive to be the best at supporting my customers. I am also very talented in leading projects.
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Information Technology Support Engineer 1Amazon Dec 2020 - PresentSeattle, Wa, Us• On-call support for the highest severity events in the Kansas City area. These events typically impacting the whole building. This included all building in Kansas City.• Point of escalation for other engineers and technicians. Attempting to solve barriers they could not.• Project management for Corporate and local project. Coordinating with vendors and stakeholders to complete the projects within our scope. Including launching new buildings.• Write change management request for all network devices in my assigned building. This includes installing network infrastructure, performing OS updates, performing repairs, lifecycle, and changing network device configurations.• Peer review change management requests for changes within my region.
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Information Technology Support TechnicianAmazon Jul 2017 - Dec 2020Seattle, Wa, Us
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OwnerTrinity Computers Feb 2017 - May 2017
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Desktop SupportDell Field Service (Contractor For Apex Systems) Oct 2015 - Nov 2016Glen Allen, Va, UsTroubleshoot and repair software and hardware issue, manage my ticket queue, Record in detail work completed. Image and deploy new systems. Doing this job gave me training in SCCM to deploy software and manage systems. Troubleshoot mobility issues for mobile phones and tablets. -
Technical Support EngineerNetapp (Contractor For Convergys) Oct 2013 - Sep 2015Serve multiple international clients with level 1 support, including the following:• Take incoming calls, dispatch cases, discuss and solve issues, gather relevant information, and escalating problems if necessary
Richard Harrold Skills
Richard Harrold Education Details
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Western Governors UniversityInformation Technology -
Colorado Technical UniversityInformation Technology
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Wichita Technical InstituteComputer/Information Technology Administration And Management
Frequently Asked Questions about Richard Harrold
What company does Richard Harrold work for?
Richard Harrold works for Amazon
What is Richard Harrold's role at the current company?
Richard Harrold's current role is Information Technology Support Engineer 1 at Amazon.
What is Richard Harrold's email address?
Richard Harrold's email address is rh****@****inc.com
What schools did Richard Harrold attend?
Richard Harrold attended Western Governors University, Colorado Technical University, Wichita Technical Institute.
What skills is Richard Harrold known for?
Richard Harrold has skills like Troubleshooting, Technical Support, Computer Hardware, Windows, Windows 7, Customer Service, Networking, Operating Systems, System Administration, Team Management, Comptia A+, Comptia Network+.
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