Ricky Hayes Email and Phone Number

As Sales & Operations Manager, I oversaw all decisions being made to ensure company operations run to the highest standards. I serve as senior officer for company decisions regarding sales growth, operations, budgeting, strategy, human resources, marketing, policy & procedures, and company vision. I have led our company to being the highest rated Event Entertainment company in the Southwest region.Achievements and Milestones:- Led the company through complete cost analysis and pricing restructure, increasing gross margin from 48% to 60%.- Led the implementation of a new sales CRM to improve operational efficiency and accuracy for customer success.- Successfully oversaw all company operations and decisions through Covid-19 shut down when revenue decreased by 80%. Was able bring back roughly 75% of employees after forced layoffs due to Covid-19.- Successfully created and implemented a complete Payroll and HR System to adhere to current CA compliance while switching all employees from flat rate piece work to hourly pay.- Created the company's first employee handbook, improving operational efficiency and team communication.Top Job Responsibilities:- Managed the company’s highest-revenue client accounts. Entrusted with this responsibility due to proven track record of consistently creating and closing high-value contracts.- Oversaw 3,000+ Events Annually: Directed project management for all events each year, ensuring smooth execution through coordination with directors and managers.- Developed Training and Financial Strategies: Created company-wide training programs and policies, and managed budgeting and financial forecasting to optimize event processes.- Managed HR and payroll functions for over 150 employees, demonstrating leadership in team management and compliance.- Training, Setting Goals and Supervising all company directors and managers.- Profit and Loss Analysis for entire organization

I started this position as a Location Manager and developed the role into Operations Specialist. I was tasked with opening the company's first expansion of a secondary location. Top Achievements and Milestones:- Grew the OC location sales by on an average of 36% monthly within 1 year.- As part of the sales team helped the company achieve its highest profit margin to date.- Received the company’s first industry awards for exceptional service and contributions within the Orange County region and Trendsetter award for "Elevation of Industry." - Successfully created a management hierarchy and built the location from 1 to 3 tiers of organizational management based on growing business needs.Top Job responsibilities:- Built and expanded business in the Orange County region by networking with local organizations, generating new sales leads.- Created the blueprint of company expansion for new locations.- Managed end-to-end event contracts for all projects, focusing on client needs and financial outcomes.- Creating and Developing training material for all staff.- Networking and growing the business from the ground up by having memberships to BNI, Irvine Chamber of Commerce, Elite OC, Association of Bridal Consultants, Orange County Wedding Professionals, etc

Hiring, Training, Marketing, Business and Employee Growth and Development, Profit and Loss Analysis, Customer Service

Marketing and Planning, Employee and Store Development, Professional Food Manager, Shift Supervision, Drive Sales Goals, Maintain Cleanliness and Professional Standards

While working at Starbucks for over 5 years, I have gained valuable knowledge of customer service, time management, and leadership skills. I have developed an outstanding reputation through out my district as extremely dependable, responsible and hard working. I recently started to lead community outreach for my store setting up numerous donations with charitable organizations and coordinating events through out the area.

I was hired to manage the office for TMG after progressing all the way from an internship. My tasks included: delegating office work, managing office interns, hiring interns, handling public relations for many of our artists, maintaining our online social media outlets and websites, clerical duties, office beautification, and handling all orders/shipments.

I started at TMG as an office intern and soon was put in charge of managing our warehouse inventory and shipments. I was also hired to create a new talent compilation CD, which involved scouting bands and maintaining relationships with hundreds of companies and bands all over the country. During the summer I was asked to tour manage the band We Shot the Moon while on a nationwide US tour. I was responsible making sure the tour ran smoothly and on time as well as handling finances and merchandise on the tour.