Richard Heffner Email & Phone Number

Cockeysville, Maryland, United States

•Coordinate with all departments including accounting, human resources, customer service, IT, warehouse, shipping, purchasing, and receiving.•Manage multi-department staff of approximately 20•Evaluate staff workloads and deploy staff members as needed to maintain efficient workflow and maximize staff strengths•Maintain multimillion-dollar inventory of an international online model train retailer and organize product physically and digitally •Evaluate data and advise purchasing staff on merchandise trends•Collaborate with website development team to ensure inventory synchronization and manage product search filtering on website•Developed sale and pricing strategy to maximize profitability of aging inventory•Interface with all service providers and suppliers, including product vendors, shipping vendors, and couriers•Handle all facility related needs/service, including maintenance, security, and sanitation

Catonsville, Md

•Maintained flexibility in my role to support sales team and service staff to reach company’s fiscal and customer service goals•Assisted with inventory, ordering, receiving, and merchandising

Germantown, Maryland, United States

•Managed all aspects of business, including expansion and maintenance of website, point of sale system, and integration•Managed sales and service departments while simultaneously operating as a salesperson and head technician•Expanded inventory and product selection to align with industry trends and customer needs•Increased business visibility through creative marketing strategies, including an amplified social media presence•Hired and supervised a team of seven employees, including managing protocol and streamlining business practices•Maintained flexibility and implemented creative solutions to adapt to the every-changing supply chain and ordering challenges presented by the COVID-19 pandemic•Achieved the highest profit in shop history (2020)

Germantown, Maryland, United States

•Managed all aspects of customer service, including but not limited to sales, product education, bike fitting, accessory recommendations, and customer retention•Adjusted protocol to streamline a small retail space and tight service department through smart purchasing and shorter service turnaround•Spearheaded inventory, ordering, and merchandising decisions•Maintained point of sale system•Managed service department while also operating as a salesperson and technician

Rockville, Maryland

•Managed all aspects of store operations, including maintenance of customer service, training, and sales standards•Carefully supervised 10 sales associates and technicians across sales and service departments•Led employee training, including ongoing assessment of staff, and provided additional training opportunities for less experienced staff•Point person for all customer service-related issues•Managed inventory, including ordering, receiving, and maintaining cycle counts•Maintained point of sale system

Damascus, Maryland, United States

•Managed all aspects of customer service with an emphasis on customer satisfaction and retention•Co-led inventory, ordering, and merchandising decisions•Strived to create a strategic inventory, increase product turnover, and reduce leftover product•Steadily improved merchandising through both inventory reduction and modern retailing techniques•Maintained store website and point of sale system•Managed service department while also operating as head technician and salesperson•Performed fit services