Accomplished retail cycling industry professional with a rich, twenty-year background spanning sales, service, ownership, and managerial roles. Adept in providing exceptional customer service and fostering strong communication in diverse settings, both externally with clients and internally within teams. Demonstrated expertise in problem-solving, procedural development, and optimization, consistently enhancing retail, service, and digital environments for heightened efficiency.Key Attributes:Over two decades of hands-on retail experience, honing exceptional customer service skills.Ten years in leadership and managerial roles, including two years as a shop owner.Proficient in inventory management, ordering, and strategic merchandising practices.Comprehensive expertise in servicing and repairing various bicycle brands and styles, encompassing intricate technicalities.Skilled in Microsoft Office and a spectrum of business software, including Lightspeed, Ascend POS Systems, SmartEtailing, Big Commerce Webstore, Skuvault, Spark Shipping, and ShipStation.Trek Bicycle Management Academy graduate (Fall 2016), Shimano STEC Certified.Active engagement in cycling community organizations like International Mountain Biking Association (IMBA) and Mid Atlantic Offroad Enthusiasts (MORE), participating in trail work, group rides, and community outreach.Eagle Scout, Boy Scouts of America.Professional Experience:Operations Manager overseeing multi-departmental coordination, staff management, inventory maintenance, and sales strategy at MB Klein Inc.Diverse roles encompassing customer service, sales, and technical support at MB Klein Inc, Dirt Rooster Bicycles, and other retail establishments, contributing to robust customer relationships and operational efficiency.Successful ownership and management of Germantown Cycles, achieving record profitability amidst challenging market conditions.Extensive managerial tenures at various cycling retail outlets, driving customer service excellence, optimizing inventory, and mentoring teams for exceptional performance.Seeking new challenges to leverage this wealth of experience, drive business growth, and contribute to a forward-thinking organization within the cycling industry. Open to roles that allow me to innovate, lead, and enhance customer experiences while maximizing operational efficiencies.
M.B. Klein
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Operations ManagerM.B. Klein Dec 2022 - PresentCockeysville, Maryland, United States•Coordinate with all departments including accounting, human resources, customer service, IT, warehouse, shipping, purchasing, and receiving.•Manage multi-department staff of approximately 20•Evaluate staff workloads and deploy staff members as needed to maintain efficient workflow and maximize staff strengths•Maintain multimillion-dollar inventory of an international online model train retailer and organize product physically and digitally •Evaluate data and advise purchasing staff on merchandise trends•Collaborate with website development team to ensure inventory synchronization and manage product search filtering on website•Developed sale and pricing strategy to maximize profitability of aging inventory•Interface with all service providers and suppliers, including product vendors, shipping vendors, and couriers•Handle all facility related needs/service, including maintenance, security, and sanitation
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Salesperson And TechnicianDirt Rooster Bicycles Apr 2022 - Dec 2022Catonsville, Md•Maintained flexibility in my role to support sales team and service staff to reach company’s fiscal and customer service goals•Assisted with inventory, ordering, receiving, and merchandising -
OwnerGermantown Cycles Bicycle Shop Oct 2019 - Mar 2022Germantown, Maryland, United States•Managed all aspects of business, including expansion and maintenance of website, point of sale system, and integration•Managed sales and service departments while simultaneously operating as a salesperson and head technician•Expanded inventory and product selection to align with industry trends and customer needs•Increased business visibility through creative marketing strategies, including an amplified social media presence•Hired and supervised a team of seven employees, including managing protocol and streamlining business practices•Maintained flexibility and implemented creative solutions to adapt to the every-changing supply chain and ordering challenges presented by the COVID-19 pandemic•Achieved the highest profit in shop history (2020)
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Store ManagerGermantown Cycles Bicycle Shop May 2014 - Oct 2019Germantown, Maryland, United States•Managed all aspects of customer service, including but not limited to sales, product education, bike fitting, accessory recommendations, and customer retention•Adjusted protocol to streamline a small retail space and tight service department through smart purchasing and shorter service turnaround•Spearheaded inventory, ordering, and merchandising decisions•Maintained point of sale system•Managed service department while also operating as a salesperson and technician
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General ManagerRevolution Cycles, Inc. Jun 2016 - Jan 2017Rockville, Maryland•Managed all aspects of store operations, including maintenance of customer service, training, and sales standards•Carefully supervised 10 sales associates and technicians across sales and service departments•Led employee training, including ongoing assessment of staff, and provided additional training opportunities for less experienced staff•Point person for all customer service-related issues•Managed inventory, including ordering, receiving, and maintaining cycle counts•Maintained point of sale system -
Store And Service ManagerAll American Bicycle Center Jun 2009 - May 2014Damascus, Maryland, United States•Managed all aspects of customer service with an emphasis on customer satisfaction and retention•Co-led inventory, ordering, and merchandising decisions•Strived to create a strategic inventory, increase product turnover, and reduce leftover product•Steadily improved merchandising through both inventory reduction and modern retailing techniques•Maintained store website and point of sale system•Managed service department while also operating as head technician and salesperson•Performed fit services
Richard Heffner Education Details
Frequently Asked Questions about Richard Heffner
What company does Richard Heffner work for?
Richard Heffner works for M.b. Klein
What is Richard Heffner's role at the current company?
Richard Heffner's current role is Retail Cycling Industry Expert | Brand Development Manager | Seasoned Leader Transforming Retail Spaces & Maximizing Inventory Strategies.
What schools did Richard Heffner attend?
Richard Heffner attended University Of Phoenix.
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Richard Heffner
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