Richard Hess work email
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My achievements reflect a strong commitment and ability to accomplish tasks critical to overall management, and service organization and planning within a hotel. Scheduling, Budgeting, Microsoft Office, Hotel PMS System OnQ & FSPMS, Front Office Operations, Housekeeping Operations, Food & Beverage Operations, Guest Services, ADP TimeSaver, Micros, and Hilton Supply Management.
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Hotel ManagerHilton Orlando May 2022 - PresentOrlando, Florida, Us*Oversaw re-imagination of three distinct restaurants adding a Mexican, Italian & Sports Bar.*Collaborated with team to improve hotel from #139 to #19 on Trip Advisor.*Enhanced overall pool experience with partnership with Resort Pass to increase pool revenue 704% from 167,000 annually.*Led team with multiple Outstanding Quality Assurance audits as well as exceeded service score goals to attain the Genius of the & Award for the hotel. -
Director Of OperationsWaldorf Astoria Chicago Aug 2019 - May 2022Chicago, Il, Us*Oversaw 20+ managers in Front Office, Housekeeping, Security, F&B, Engineering & our award winning Forbes Four Diamond Spa*Implemented service enhancements that raised the Forbes score from 78% to 86.48%*Raised Trip Advisor from #33 to #10*Achieved Salt goals in 2021 of 66.2% on goal of 65.2%*Achieved 82% Experience score in Q1 & Q2 of ‘22 including #1 ranking in Service of all Hilton hotels for multiple weeks in April ‘22. Achieved #4 ranking in Experience & #5 in Cleanliness. *Oversaw annual revenues of $34 million. -
Director Of RoomsBoca Raton Resort & Club, A Waldorf Astoria Resort Mar 2018 - Aug 2019Boca Raton, Florida, Us -
Director Of Front Office OperationsBoca Raton Resort & Club, A Waldorf Astoria Resort Oct 2013 - Feb 2018Boca Raton, Florida, Us*Responsible for Valet, Concierge, Bell & Front Desk*Assisted in implementation of upsell program that generated additional revenue of $70,000-$100,000+ per month. *Achieved and maintained a #1 rating on Trip Advisor since December 2013.
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Director Of Front Office OperationsFort Lauderdale Marriott Pompano Beach Resort & Spa Jun 2013 - Oct 2013*Pre Opening Department Head over Front Office, Recreation, Marketplace, Beach Services & Kids Club.*Assisted in writing all Operational Department Standard Operating Procedures.*Recruited, Hired and Trained the Opening Front Office & Recreation Team. -
Manager, Food & Beverage OperationsHilton Fort Lauderdale Beach Resort Sep 2012 - May 2013Fort Lauderdale, Fl, Us*Responsible for Full Service Restaurant and Bar as well as In Room Dining Department.*Responsible for Cost, inventory and budgeting for all resort beverage operations. -
Assistant Director Of Front Office OperationsHilton Fort Lauderdale Beach Resort Mar 2011 - Oct 2012Mclean, Va, Us*Responsible for all Front Office Operations including Valet, Belldesk, Concierge, & Front Office Team Members.*Acheived YOY higher results in Satisfaction and Loyalty Tracking Scores with regards to service, speed and helpfulness metrics.*Received Manager of the Quarter 2011 and Manager of Year 2011 -
Assistant Director Housekeeping OperationsHilton Fort Lauderdale Beach Resort Sep 2009 - Mar 2011Mclean, Va, Us*Managed a team of over 90 members, with responsibilities including training, payroll, and team member relations. *Responsible for departmental budgeting and inventory control.*Ensured highest levels of quality and consistency while maximizing personnel and resource efficiency. *Responsible for quality, consistency and efficiency of laundry operations. *Maintained the highest of standards of cleanliness in all guest rooms and public areas. *Trained all team members in inspections of assigned areas to ensure that health regulations, safety standards and departmental policies were being met.*Acheived QA Audit scores of 96% and 97% in guest room cleanliness in 2010 & 2011*Received Manager of Quarter (Q4 2010)
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ManagerAvis Rent A Car Jul 2007 - Sep 2009Bracknell, Berkshire, GbManaged a diverse workgroup of 95 team members. Responsible for sales initiatives, budgeting, forecasting, and team member relations. -
Technician/Retail Operations ManagerHollywood Discount Pharmacy Aug 2000 - Jun 2007*Responsible for retail ordering and stock control*Assisted in filling between 500-700 prescriptions daily
Richard Hess Skills
Richard Hess Education Details
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Florida Atlantic UniversityHospitality And Tourism Management
Frequently Asked Questions about Richard Hess
What company does Richard Hess work for?
Richard Hess works for Hilton Orlando
What is Richard Hess's role at the current company?
Richard Hess's current role is Hotel Manager at Hilton Orlando.
What is Richard Hess's email address?
Richard Hess's email address is ri****@****ria.com
What is Richard Hess's direct phone number?
Richard Hess's direct phone number is +156144*****
What schools did Richard Hess attend?
Richard Hess attended Florida Atlantic University.
What skills is Richard Hess known for?
Richard Hess has skills like Hotels, Hospitality Industry, Front Office, Hospitality Management, Hospitality, Hotel Management, Food And Beverage, Resorts, Customer Service, Micros, Pre Opening, Budgets.
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