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@waldorfastoria.com
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2 phones found area 561
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LinkedIn matched
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Richard Hess is listed as Hotel Manager at Hilton Orlando at Hilton Orlando, based in Hollywood, Florida, United States. AeroLeads shows a work email signal at waldorfastoria.com, phone signal with area code 561, and a matched LinkedIn profile for Richard Hess.
Richard Hess previously worked as Hotel Manager at Hilton Orlando and Director Of Operations at Waldorf Astoria Chicago. Richard Hess holds B.A. Business Administration, Hospitality And Tourism Management from Florida Atlantic University.
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AeroLeads found 1 current-domain work email signal for Richard Hess. Compare company email patterns before reaching out.
My achievements reflect a strong commitment and ability to accomplish tasks critical to overall management, and service organization and planning within a hotel. Scheduling, Budgeting, Microsoft Office, Hotel PMS System OnQ & FSPMS, Front Office Operations, Housekeeping Operations, Food & Beverage Operations, Guest Services, ADP TimeSaver, Micros, and Hilton Supply Management.
Listed skills include Hotels, Hospitality Industry, Front Office, Hospitality Management, and 29 others.
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A career timeline built from the work history available for this profile.
Orlando, Florida, Us
*Oversaw re-imagination of three distinct restaurants adding a Mexican, Italian & Sports Bar.*Collaborated with team to improve hotel from #139 to #19 on Trip Advisor.*Enhanced overall pool experience with partnership with Resort Pass to increase pool revenue 704% from 167,000 annually.*Led team with multiple Outstanding Quality Assurance audits as well as exceeded service score goals to attain the Genius of the & Award for the hotel.
Chicago, Il, Us
*Oversaw 20+ managers in Front Office, Housekeeping, Security, F&B, Engineering & our award winning Forbes Four Diamond Spa*Implemented service enhancements that raised the Forbes score from 78% to 86.48%*Raised Trip Advisor from #33 to #10*Achieved Salt goals in 2021 of 66.2% on goal of 65.2%*Achieved 82% Experience score in Q1 & Q2 of ‘22 including #1 ranking in Service of all Hilton hotels for multiple weeks in April ‘22. Achieved #4 ranking in Experience & #5 in Cleanliness. *Oversaw annual revenues of $34 million.
Boca Raton, Florida, Us
*Responsible for Valet, Concierge, Bell & Front Desk*Assisted in implementation of upsell program that generated additional revenue of $70,000-$100,000+ per month. *Achieved and maintained a #1 rating on Trip Advisor since December 2013.
*Pre Opening Department Head over Front Office, Recreation, Marketplace, Beach Services & Kids Club.*Assisted in writing all Operational Department Standard Operating Procedures.*Recruited, Hired and Trained the Opening Front Office & Recreation Team.
Fort Lauderdale, Fl, Us
*Responsible for Full Service Restaurant and Bar as well as In Room Dining Department.*Responsible for Cost, inventory and budgeting for all resort beverage operations.
Mclean, Va, Us
*Responsible for all Front Office Operations including Valet, Belldesk, Concierge, & Front Office Team Members.*Acheived YOY higher results in Satisfaction and Loyalty Tracking Scores with regards to service, speed and helpfulness metrics.*Received Manager of the Quarter 2011 and Manager of Year 2011
Mclean, Va, Us
*Managed a team of over 90 members, with responsibilities including training, payroll, and team member relations. *Responsible for departmental budgeting and inventory control.*Ensured highest levels of quality and consistency while maximizing personnel and resource efficiency. *Responsible for quality, consistency and efficiency of laundry operations. *Maintained the highest of standards of cleanliness in all guest rooms and public areas. *Trained all team members in inspections of assigned areas to ensure that health regulations, safety standards and departmental policies were being met.*Acheived QA Audit scores of 96% and 97% in guest room cleanliness in 2010 & 2011*Received Manager of Quarter (Q4 2010)
Bracknell, Berkshire, Gb
Managed a diverse workgroup of 95 team members. Responsible for sales initiatives, budgeting, forecasting, and team member relations.
*Responsible for retail ordering and stock control*Assisted in filling between 500-700 prescriptions daily
Quick answers generated from the profile data available on this page.
Richard Hess works for Hilton Orlando.
Richard Hess is listed as Hotel Manager at Hilton Orlando at Hilton Orlando.
AeroLeads has found 1 work email signal at @waldorfastoria.com for Richard Hess at Hilton Orlando.
AeroLeads has found 2 phone signal(s) with area code 561 for Richard Hess at Hilton Orlando.
Richard Hess is based in Hollywood, Florida, United States while working with Hilton Orlando.
Richard Hess has worked for Hilton Orlando, Waldorf Astoria Chicago, Boca Raton Resort & Club, A Waldorf Astoria Resort, Fort Lauderdale Marriott Pompano Beach Resort & Spa, and Hilton Fort Lauderdale Beach Resort.
You can use AeroLeads to view verified contact signals for Richard Hess at Hilton Orlando, including work email, phone, and LinkedIn data when available.
Richard Hess holds B.A. Business Administration, Hospitality And Tourism Management from Florida Atlantic University.
Richard Hess is listed with skills including Hotels, Hospitality Industry, Front Office, Hospitality Management, Hospitality, Hotel Management, Food And Beverage, and Resorts.
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