Richard Hughes-Findley Email & Phone Number

Williamsburg, Va, Us

Conduct structured 90-minute sales presentations with incentivized clients, effectively communicating the luxurious benefits of Marriott's high-end timeshare ownership and closing sales on packages ranging from $24,000 to $174,000. Utilize persuasive communication and negotiation skills to achieve and surpass sales targets. Build strong client relationships by addressing needs and concerns, ensuring customer satisfaction. • Top Sales Performer: Achieved Top 20 in sales in First Time Buyer revenue on a mixed line for the eastern region each quarter.• High Referral Rate: Through diligent follow-up and exceptional customer service, I created the highest referral rate in the eastern region, generating over $300,000 in referral business in just four months.• Rapid Sales Success: Broke a million in sales within my first six months, despite not selling during the first month due to training.• Subject Matter Expert: Became a subject matter expert, training veteran sales associates on new product launches and usage.

Williamsburg, Virginia, United States

Relocated to Williamsburg, Virginia, to test my sales skills in one of the most challenging industries, consistently exceeding expectations while maintaining ethical and honest sales practices. Conduct structured 90-minute sales presentations with incentivized clients, effectively communicating the practical benefits of Wyndham's base-level timeshare ownership and closing sales on packages ranging from $15,600 to $74,000. • Primary Presenter: Became a primary presenter within the first 3 months, presenting to groups of potential clients and achieving a Volume Per Guest (VPG) of over $3,000.• Record-breaking sale: Sold the largest timeshare package in the previous year by the second month.• Rapid Sales Success: Sold $750,000 in timeshares within the first 6 months in the industry.

Scottsdale, Arizona, United States

Served as a key consultant and trainer for Tony Robbins and Dean Graziosi's KBB, Mastery, and High Ticket Academy, guiding clients through the inception, development, and enhancement of their knowledge-based businesses. Empowered clients with essential resources and insights to efficiently operate and scale their ventures. Ran a team of 12 coaches during major workshops, grossing $12.4 million per workshop. Worked directly with the most problematic clients one-on-one, achieving a 100% success rate in getting them back on track to avoid cancellations and returns.• High Impact Coaching: Personally coached and trained 72 business clients, resulting in a turnover of $720K across 2.5 years.• Selected for Elite Coaching Team: Chosen from a pool of 2,000 candidates as one of the 20 elite coaches for Tony Robbins and Dean Graziosi's KBB program, which transitioned to the PNL, Mastery, and High-Ticket Academy.• Consistent Tenure: One of only 3 coaches to maintain their position until the coaching roles were dissolved.

Arvada, Co

I guided businesses through transformative growth phases through an analytics and behavioral process-based approach. With a keen emphasis on integrating business analytics, advanced sales methodologies, and leadership development, I provided strategic oversight that propelled profitability, fortified internal cultures, aligned teams towards a unified vision, and capitalized on emerging market opportunities.• Sales Strategy & Culture Development: Conceptualized and executed a strategic recruitment, retention, and training blueprint for a leading fast-food chain. This achieved optimum staffing levels and nurtured a culture of growth, leading to a doubling in sales in 3 months. Remarkably, this strategy also increased sales in their highest-margin products. • Modern Marketing Pivots: Revitalized marketing strategies for industries rooted in traditional approaches. By introducing cutting-edge tactics, I was able to engage potential clients at the outset of their buying journey. This preemptive move sidelined competitors and positioned the companies as definitive industry leaders through authoritative content and unique value propositions.• E-Commerce & Digital Strategy: Led the foray into digital commerce for multiple clients, identifying and capturing new demographic segments. By launching e-commerce channels and crafting targeted direct-to-consumer campaigns, I unlocked previously untapped revenue streams, ensuring businesses stayed relevant and competitive in an increasingly digital-first market.

Thornton, Co

Responsible for the daily operations of a $130 million-a-year retailer with over 32 locations across three regions. Managed marketing efforts, including paid and organic social media, to drive sales and profits through vendor collaboration. Oversaw the purchasing department, ensuring the efficient procurement of all goods. Coordinated between logistics and sales teams to maintain daily operational efficiencies. Developed and implemented company-wide Standard Operating Procedures. Led the development and implementation of a new Point of Sale system, enhancing overall business processes• Automated Communication Framework: Instituted an automated communication framework, reducing interdepartmental errors by 75% and expediting problem resolution by 50-80%, surpassing industry communication benchmarks.• Performance Management: Refined performance management for sales and customer teams, providing tailored guidance and training that decreased turnover rates from 147% to 30% annually.• Advanced Reporting Dashboard: Introduced an advanced reporting dashboard, reducing sales analysis time from a week to a day, enabling timely and data-informed sales coaching.• Leadership Development: Elevated multiple associates to store management roles, with four advancing to key corporate positions within a year.• Profit Margin Improvement: Automated P&L scrutiny and enhanced accounting processes, increasing profit margins by promptly identifying reporting discrepancies, unusual discounts, sales trends, and more for swift remediation.• Learning Management System: Created a comprehensive learning management system for all salespeople.• Store Turnaround: Transformed four stores from losses to profitability within two months.• Sales Associate Development: Turned failing sales associates into top performers.• General Manager Development: Developed nine associates into General Managers.• Developmental Ladder: Created a developmental ladder for employee growth.

I spearheaded strategic business development initiatives in a pivotal leadership capacity while simultaneously fulfilling the Director of Operations role at Appliance Factory and Mattress Kingdom. With a results-driven approach, I navigated Emporia Energy through an era of transformative change by unearthing and exploiting untapped revenue potential and refining product portfolios to resonate with market demands.• Sales Transformation & Revenue Maximization: Pioneered integrating a subscription-based sales model within a traditionally B2B-centric domain. This initiative led to a paradigm shift from reactive outbound sales to proactive inbound strategies, successfully phasing out commission dependencies and inaugurating a more sustainable and customer-centric business architecture.• Advanced Business Intelligence & Market Insight: Employed state-of-the-art analytical tools and methodologies to craft actionable business intelligence solutions. My data-driven approach effectively decoded market nuances, enabling the company to anticipate and adapt to industry trends, outmaneuver the competition, and cultivate bespoke sales strategies. This forward-thinking strategy resulted in a substantial increase in market presence and revenue diversification.

Provided expert consulting services across various business domains, including media advertising, marketing and sales collaboration, sales training, product purchasing, leadership training, and business development. Assisted clients in optimizing their marketing strategies, enhancing sales team performance, and streamlining product procurement processes. Conducted comprehensive leadership training programs to foster strong management skills and drive business growth. Collaborated with businesses to develop and implement effective strategies, resulting in improved operational efficiency and increased profitability.• Margin Improvement Campaign: Created a marketing and sales training campaign that increased margins from 11% to 37% on $2.4 million in sales for a local retailer.• Non-Profit Fundraising: Developed a marketing campaign that doubled donations for a non-profit organization.• Business Exposure Enhancement: Designed a marketing campaign that partnered with non-profits, increasing a local business's exposure by 400%.• Employee Development Program: Created a developmental program for a fast food chain, decreasing turnover by 50%, increasing worker efficiency, boosting profits by 35%, and enhancing worker satisfaction.• Customer Service Enhancement: Established customer service protocols for a local retailer, increasing customer satisfaction from 73% to 95%.

Thornton, Co

Managed daily operations and sales of the flagship store, generating $45 million annually. Traveled nationwide to open new stores and train store managers and sales associates. Created and developed all training materials and Standard Operating Procedures (SOPs) for the appliance sales division. Collaborated with the purchasing department to devise sales strategies that maximized profits and ensured compliance across all stores. • Profit Optimization: Optimized business practices to maximize profitability, utilizing vendor incentives combined with high-margin products to generate 3-11% sales profits with no additional company costs.• Change Management Leadership: Led change management initiatives, creating curriculum, designing materials, and presenting training to all employees for the newly developed Appliances division.• Increased Profit Margins: Delivered increased profit margins by initiating a professional development program, growing product sales by 3% in high-performing stores and 11% in low-performing locations, while increasing sales commission payouts by 25%.• Store Expansion and Training: Fostered collaborative relationships to open new stores, teaching teams to provide exceptional service and exceed KPIs. Coached new staff and modeled best practices for existing employees to achieve business goals.