Richard Hibberd Email and Phone Number
Richard Hibberd's Location
Lutterworth, England, United Kingdom, United Kingdom
Richard Hibberd's Contact Details
Richard Hibberd work email
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Richard Hibberd personal email
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About Richard Hibberd
A service delivery and transition expert, accomplished and adaptable, PRINCE 2 and ITIL qualified senior manager with extensive experience in large-scale integration and transformation programmes in fast paced environments, with a successful track record of devising innovative business development strategies. I have significant expertise in service transformation, strategy, architecture, transition, design and implementation; programme and project management; release, configuration, environment, change management. As well as influencing others, developing teams, managing third party engagements and the successful delivery of complex and time sensitive projects, whilst improving client satisfaction. I have worked in the IT industry for thirty years, within fast-paced and highly demanding environments and I am recognised as commercially astute, trustworthy, and dependable. I am a passionate, experienced manager and I am determined to succeed as demonstrated by the progression in career to date. I believe I will add immense value to any organisation, as I am enthusiastic, results orientated, have an excellent work ethic and a commitment to the ongoing development of my experience and skill set.
Richard Hibberd's Current Company Details
Richard Hibberd Work Experience Details
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Portfolio ManagerCapgemini Financial Services Uk Ltd Jan 2022 - PresentBirmingham, England, United KingdomService Design and Introduction Lead
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Business & It Service Design And Delivery LeadAlt Han Company Limited Sep 2020 - Dec 2021London, England, United KingdomThis assignment has dual roles with similar responsibilities as part of the "Target Operating Model" programme and Customer Operations Department. Both require working closely with the Business Product delivery programme ahead of "Safe Launch" activities planned for 2021 and then BAU business operations from 2022.Delivering organisational designs for the target business, designing and implementing Business & IT services.Initial activities have included:Delivering an end-2-end review of the requirements, design and status of ITIL practices across all target business departments and within the Product Delivery programme. Key findings being presented to the Managing Director of Alt HAN to agree recommendations and delivery schedules for the rest of this year and Q1 2021.Collating baseline documentations and details for interim services being operated today to inform the initial service catalogue and start building up the business service knowledge base. Working with the Product Delivery programme reviewing business processes requirements & designs in parallel to build activities being completed by key vendors in readiness for "Safe Launch" activities for 2021. -
Transition LeadAveva Apr 2019 - Aug 2020CambridgeA hybrid role covering Service Transition, Service Architecture and IT operations organisational design and maturity:Implementation and management of the service transition lifecycle for the Aveva/Schneider TSA programme.Development of generic Service Architect patterns and material as part of service design activitiesConsultation on IT operational re-organisation and maturity growth optionsRollout of the service transition lifecycle and processes to the BAU projectsEstablishing an operational demand management process and integrating with the PMO Demand Lifecycle.Embedding the service transition lifecycle into the organisational project management frameworkImplementation and management of an Operational Change Management process into the IT organisationsTraining and mentoring on the above during rollout activities -
Transition And Operational Readiness Lead, Eu Exit Chemicals Reach ProgrammeDepartment For Environment, Food And Rural Affairs Dec 2018 - Apr 2019Birmingham, West Midlands, United KingdomRunning a small team to complete the IT service transition activities for the programmeDelivering Operational Reading assessment, remediation management and reporting for the programme -
Senior Business Change And Transition ManagerArqiva Aug 2017 - Oct 2018Crawley Court, Crawley, Winchester• Working in the service & operations department of Arqiva's "Telecom and M2M" business unit.• Delivered a baseline analysis of capability & maturity for all Telecom services to aid future organisation decisions, service improvements & maturity activities.• Defined, implemented and executed Portfolio Management & Governance for service design and transition delivery projects and key service improvements/initiatives.• Defined, implemented and matured the service operating model for the Arqiva Small Cells product.• Defined, implemented and deployed a bespoke service maturity and growth strategy utilising ITIL concepts across the Service & Operations, Sales, Customer, Product, Technology and Delivery departments in the wider organisation.• Defined and implemented the strategy for the department in-line with the Arqiva strategic business goals and plans.• Defined and implemented the operating model for the department to manage & communicate departmental identity, define a standard for internal management and to progress a “one way of working” approach.• Consultation on initiatives with the department leadership team as required. -
Service Design And Implementaion Lead - Smart Metering ProgrammeRwe Npower Feb 2016 - Aug 2017Scarcroft, West Yorkshire, United KingdomResponsible for the end-2-end requirements gathering, design and implementation of the enduring IT services aligned with the programme deliveries to integrate the business with DCC releases 1.2 & 1.3.Design and implementation of the end-2-end service design and delivery processes.Working with the testing team to deliver Service Verification Testing.Working with Smart industry and commercial teams to ensure integration of external business suppliers with IT services.Working with commercial and procurements teams to implement service contract changes and improvementWorking with the business and BAU service teams to validate requirement and approve designs ahead of service buildWorking with the project and BAU service teams to approve service handovers. -
Service Introduction & Support Manager - Smart Metering ProgrammeRwe Npower Jun 2014 - Jan 2016Worcester & Leeds, United KingdomImplementation and management of an operational support and release management worktreamManaging the service introduction lifecycle for the programmeWorking with the programme delivery capabilities to embed service introduction. Working with the BAU service teams to ensure service handovers are completed as requiredWorking with the BAU service introduction team to ensure relevant processes are adhered to by the programme.Defining and delivering the programme service introduction boardDelivering options and designs for interim and enduring support models for the "SMART Metering" services.Presenting options for improvements in the service introduction processes to both the programme and the BAU teams.
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Service Transition Manager - Pc Refresh ProgrammeRwe Npower Mar 2014 - Apr 2014Solihull And LeedsThe PC Refresh programme was rolling out an upgrade from Windows X to Windows 7, deploying Office-365 (with associated email data migrations and upgrade to Office 2010), a revised AD domain structure and Microsoft Office 2010 to 12,000 users across approximately 60 sites in the UK.During this time on the programme I was delivering the following key activities:• Managed the service introduction lifecycle for the programme.• Defined, established and delivered the service introduction strategy, processes and governance.• Implemented improvements in the service introduction practices/processes utilised by the programme.
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Project Manager - Uat And Defect Management - Pc Refresh ProgrammeRwe Npower Oct 2013 - Feb 2014Solihull And LeedsThe PC Refresh programme was rolling out an upgrade from Windows X to Windows 7, deploying Office-365 (with associated email data migrations and upgrade to Office 2010), a revised AD domain structure and Microsoft Office 2010 to 12,000 users across approximately 60 sites in the UK.During this period I delivered the following main activities for the programme:• Designed and delivered testing environments utilising physical and virtual Windows 7 machines, and SCCM. • Managed the user acceptance testing of applications repackaged for Windows 7 using SCCM.• Managed the defect resolution cycle for issues encountered during testing.• Managed business engagement activities with key senior business users.• Defined, established and delivered the services, processes, governance and improvements required in these disciplines.• Implemented improvements in the UAT and Defect management practices/processes utilised by the programme.
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Service Manager - End User ComputingBritish American Tobacco Nov 2012 - Aug 2013Harbour Exchange, LondonA new role to set-up and run a team of desktop/email engineers and testers. The team develops then tests changes (enhancements, maintenance and problem fixes) to the corporate desktop image being used across the globe in the BAT business and IT sites. This is a new team within BAT - part of the challenge of creating the team is developing and implementing the appropriate processes and procedures to manage changes from inception (requirements gathering) through to hand over to the live services team for deployment. -
Project Manager - Configuration, Release & Testing - Cda ProjectBritish American Tobacco Jan 2012 - Oct 2012Fleetstreet Street,LondonNew role as a work-stream lead in the project taking on responsibilities for Configuration, Release, Testing, Environments, Change, Defect and Major Incident Investigation & Remediation planning.
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Environment And Release Manager On The Cda ProjectBritish American Tobacco Oct 2011 - Dec 2011Fleet Street, LondonA new role working as a contractor on a B.A.T project to roll-out 45,000 new desktops (some just new builds not new PCs!) globally. The role is about defining and implementing environment, release and configuration management processes and practices for the project as it completes the desktop roll-out over the next 12-18 months.The project is migrating to Windows 7 from XP and Lotus Notes 6.5 to 8.5. Additionally the project is responsible for centralising desktop application deployment and patching, implemented updated server infrastructure for Lotus Domino & Notes, implementing a new version of Active Directory and upgrading those servers to Windows server 2008. This is all part a company wide programme to centralise some IT into global services.
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Service & Project Manager - Configuration Management TeamRbs Insurance Sep 2009 - Oct 2011This assignment increased the leadership/management aspects and scope of the role from one team of 4 resources in one location to a team of 25 in 3 locations in the UK and one location in India. The role was now responsible for strategic and operational configuration management processes. The teams were restructured into 3 areas to focus on “operational”, “strategic” and “forward planning/take-on” activities. Cross training plans along with expanded onshore/offshore resourcing was implemented to remove single points of failure, increase resource skills, increase team productivity, reduce costs, support global projects and meet the work/resource demands of the project delivery departments. -
Service Manager - Configuration And Environment Strategy TeamRbs Insurance Jan 2009 - Sep 2009This role required the development of configuration and environment management processes to aid new large/complex project to build, test and deploy new applications in all stages of the development lifecycle. The recruitment and development of a new team of experienced Configuration Managers to meet the resource demands of those projects in relation to the enforcement and roll out of the new processes. Along with the continued growth of Configuration Management maturity in the organisation in line with the agreed Configuration Management Strategy.
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Configuration Manager - StrategyRbs Insurance Jan 2008 - Feb 2009This was a move from an operational to a strategic role. Existing operational activities were redeployed were possible to other teams. The main activities included deployments/enhancements in-line with a published Configuration/Environment Management strategy; roll-out of an in-house built document management system; implement new and extending existing support models for configuration management tools and procedures; delivering a Configuration Management improvement strategy for 2008. The strategy required the identification, analysis and prioritisation of the main areas of deficiency for the department in relation to the key configuration management principles, presentation to key senior staff, and supplying an executive level summary for final approval of the strategy.
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Configuration Manager - Shared ServicesRbs Insurance Jan 2006 - Dec 2007This position involved the roll-out of the systems and procedures developed for the “Document Production Team” to the rest of the RBS Insurance Services IT department. This required performance reviews and enhancements to the system along with deployment plans and training to be developed and supplied. An organisational wide training programme was developed and delivered over a 6 week period to over 300 IT staff in the organisation covering all roles from Programme Delivery Managers to Developers. Managed and implemented an ongoing programme of development to supply new processes, procedures and tools to the IT organisation in relation to areas of deficiency in the main Configuration Management practises. Worked on the redesign and development of procedures in line with the CMMI Configuration Management Best Practices. Implementing an organisational configuration management structure with a supporting policy statement, organisational configuration management plan, application specific configuration management plans with supporting procedures.
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Configuration Manager - Application Document ProductionRbs Insurance Dec 2004 - Dec 2005Configuration Manager for Document Production Team – setup of configuration management processes and creation of a configuration management team in a multi-release, multi-project parallel development environment covering all stages of the development lifecycle from development to production support. This included manual processes for retrofit management, component management and tracking, contention management and migration management. Development of supporting tools using MS Access, MS Excel, MS Word, Mainframe TSO REXX, ISPF Panels and ISPF Tables. Setup of processes to use existing CA-Endevor implementation to support up to 4 parallel releases, along with production support activities. Training for developers in configuration management principles and processes, and basic to advanced functions of CA-Endevor. Consultation on the setup and requirements for a centralised configuration management team, and processes, to cover the entire RBS Insurance IT development department.Development of a TSO REXX/ISPF Panel based system to centralise and automate the manual processes for component management and tracking, retrofit management, and migration management. This system gave the developers and project managers direct access to the data so they could have up-to-date information on component availability, usage and status. The system included automated analysis, raising, management and tracking of retrofits. Along with the collation of information for the migration of releases and systems test defects using the RBS Insurance migration process.
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Technical Consultant - Insurance ServicesBarclays Bank Jun 2002 - Nov 2004Live systems support, technical solutions development/design, audit support, cross training, development, testing of system enhancements and technical QA/walk through.This time was spent mainly on IBM Mainframe technologies, OS/390, MVS, CICS, COBOL, DB2, VSAM, TSO, ISPF, REXX etc. But during this time work was undertaken using the application Connect Direct which involved both IBM Mainframe and PC DOS technologies along with some Microsoft Access developments. The PC DOS part of this development involved the design and development of DOS batch scripts and some VB scripts. The Microsoft Access work was for the creation of ad-hoc databases for data mining. -
Technical ConsultantGlobal Home Loans Feb 2002 - May 2002Technical Consultant for the implementation and testing support on an interface between an insurance and mortgage system. During this contract the main technologies were based on IBM Mainframes using CICS, COBOL, DB2, VSAM, TSO, ISPF and REXX with some use of AS/400 technologies. The AS/400 usage was based around the use of an in-house developed mortgage management system. -
Technical ArchitectWoolwich Insurance Services Apr 1994 - Nov 2001Years 4-7: Technical Architect and Live Systems Support Manager for the project development team. Involving team management, production support, technical consultancy/design and system performance monitoring/tuning. Year 3: Technical Consultant during outsourced phase of Motor Insurance and Flexible Household products development.Year 2: Senior Analyst Programmer, designing and implementing an immediate printing solution, integrating mainframe and PC/LAN technologies. Year 1: Senior Analyst Programmer, designing and implementing a bulk overnight document production system. The majority of this contract was spent on IBM Mainframe technologies, COBOL ,CICS, DB2, TSO, ISPF, VSAM and REXX. There was some exposure to PC technologies during the development of an interface to HPS (an architecture used by Woolwich for their main branch systems).
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Analyst/ProgrammerEagle Star Apr 1993 - Mar 1994Analyst/Programmer developing bulk and immediate document production systems. This time was spent on a mix of IBM Mainframe technologies, COBOL, PL1, CICS, VSAM, DB2, TSO, ISPF, AFP, Office-Vision/MVS and DisplayWrite/370.
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Analyst ProgrammerImi Computing Ltd Sep 1989 - Mar 1993Analyst Programmer as part of a team development on a legal documentation control system. During this period of employment varied technologies were used, IBM Mainframe, COBOL, CICS, DB2, VSAM, TSO, ISPF, Office-Vision/MVS and DisplayWrite/370, along with PC technologies using native DOS programming in C.
Richard Hibberd Skills
It Strategy
Change Innovator
Stakeholder Management
Release Management
Sdlc
Requirements Analysis
Waterfall
Infrastructure
Itil
Network Infrastructure
Software Build
Configuration Management
Incident Management
Metering
Team Leadership
Process Improvement
Software Configuration Management
Environmental Management Systems
Environmental Management
Technical Architecture
Oracle
Mainframe
Build Management
User Acceptance Testing
Testing
Cobol
Business Process
Change Management
Change
Service Management
Prince2
Governance
Requirements Gathering
Management
Design
Project Management
Software Development Life Cycle
System Testing
Outsourcing
Software Development
Process Engineering
Db2
Unix
Data Migration
Service Improvement
Service Delivery
Software Project Management
System Deployment
Integration
Project Delivery
It Service Management
Databases
Richard Hibberd Education Details
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Information Technology -
Internet Technology -
The Knowledge Academy
Frequently Asked Questions about Richard Hibberd
What company does Richard Hibberd work for?
Richard Hibberd works for Capgemini Financial Services Uk Ltd
What is Richard Hibberd's role at the current company?
Richard Hibberd's current role is Experienced Portfolio change delivery lead.
What is Richard Hibberd's email address?
Richard Hibberd's email address is ri****@****iva.com
What schools did Richard Hibberd attend?
Richard Hibberd attended Coventry University, University Of Greenwich, The Knowledge Academy.
What skills is Richard Hibberd known for?
Richard Hibberd has skills like It Strategy, Change Innovator, Stakeholder Management, Release Management, Sdlc, Requirements Analysis, Waterfall, Infrastructure, Itil, Network Infrastructure, Software Build, Configuration Management.
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