Richard Hitt

Richard Hitt Email and Phone Number

Senior Research + Insight Manager at East of England Co-op @ East of England Co-op
Richard Hitt's Location
Greater Ipswich Area, United Kingdom, United Kingdom
Richard Hitt's Contact Details

Richard Hitt personal email

n/a

Richard Hitt phone numbers

About Richard Hitt

Creating + applying customer insight to drive strategy, change and action. Board level track record in turnarounds of consumer based Retail, FMCG, Hospitality businesses. Delivering simple customer experience from complex data sets.

Richard Hitt's Current Company Details
East of England Co-op

East Of England Co-Op

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Senior Research + Insight Manager at East of England Co-op
Richard Hitt Work Experience Details
  • East Of England Co-Op
    Senior Research + Insight Manager
    East Of England Co-Op Feb 2020 - Present
    Wherstead, Ipswich, Gb
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  • Inspire Design + Marketing Consultancy
    Associate
    Inspire Design + Marketing Consultancy Sep 2018 - Feb 2020
    Marketing, customer insight, content creation, business development + project management for mostly SME client base
  • Steinhoff Uk Retail (Bensons Beds + Harveys Furniture)
    Head Of Customer Insight
    Steinhoff Uk Retail (Bensons Beds + Harveys Furniture) Jun 2017 - Dec 2017
    Fixed term contract to create customer charter for Bensons Beds and Harveys Furniture. Optimising customer insight sources to introduce voice of customer into decision-making process – creating customer journey + revised operational processes to accommodate customer needs.
  • Ladbrokes Coral Group Plc
    Head Of Insight + Analytics
    Ladbrokes Coral Group Plc Sep 2011 - May 2017
    London, Gb
    Introduction of customer insight-led approach putting insight at heart of company turnaround. Customer + shop segmentation, retail and online UX and customer journey programmes, continuous + adhoc research programme for retail + multichannel, site catchment analysis.
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  • Blacks Leisure Group
    Customer Insight Director
    Blacks Leisure Group Nov 2007 - Sep 2011
    Pilsworth , Bury, Lancs, Gb
    Introduction of customer insight and satisfaction programmes across Blacks + Millets brands, creation of single customer view database for CRM + direct marketing, site catchment analysis, customer-based systems + process development
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  • Esporta Health Clubs
    Business Intelligence Director
    Esporta Health Clubs Sep 2003 - Oct 2007
    Part of management team transforming diverse collection of private equity-owned health club businesses into focused, premium customer-led business - leading to successful sale of business by owners Duke St Capital.Customer insight, initiation of customer-based KPIs across business, website re-launch and online marketing, Membership + CRM System spec and development, site catchment analysis, customer-based labour scheduling.
  • Greene King Pub Company
    Commercial Director
    Greene King Pub Company Mar 2000 - Sep 2003
    Bury St Edmunds, Gb
    Introduction of customer-led approach - research, catchment analysis, CRM, customer-facing systems + process development. Transforming traditional managed pub business into focussed modern retailer - winning Publican "Pub Company of the Year" award two years running for the first time in the company's history.
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  • United Biscuits
    Category Manager
    United Biscuits Mar 1998 - Mar 2000
    London, England, Gb
    Introduction of customer-based category management discipline across McVities Frozen Foods divisions. Category and consumer research + trade marketing across Linda McCartney brand, McVities desserts, Youngs frozen foods
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Richard Hitt Skills

Crm Customer Insight Online Advertising Marketing Analytics Analytics Online Marketing Business Strategy Management Business Intelligence Retail Strategy E Commerce Web Analytics Data Analysis Fmcg Direct Marketing Marketing Segmentation Market Research Market Analysis Competitive Analysis Database Marketing Marketing Research Digital Marketing

Richard Hitt Education Details

  • Keele University
    Keele University
    Psychology & English
  • Lancaster University
    Lancaster University
    Information Management

Frequently Asked Questions about Richard Hitt

What company does Richard Hitt work for?

Richard Hitt works for East Of England Co-Op

What is Richard Hitt's role at the current company?

Richard Hitt's current role is Senior Research + Insight Manager at East of England Co-op.

What is Richard Hitt's email address?

Richard Hitt's email address is ri****@****ect.com

What is Richard Hitt's direct phone number?

Richard Hitt's direct phone number is +4411594*****

What schools did Richard Hitt attend?

Richard Hitt attended Keele University, Lancaster University.

What skills is Richard Hitt known for?

Richard Hitt has skills like Crm, Customer Insight, Online Advertising, Marketing Analytics, Analytics, Online Marketing, Business Strategy, Management, Business Intelligence, Retail, Strategy, E Commerce.

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