Richard Horiuchi, Pmp® Email & Phone Number

California, United States

San Francisco, California, United States

- Assist project manager in the development of project management documents such as contracts, change orders, scope statements and project plans.- Execute project management administrative and bookkeeping tasks such as managing invoices, purchase order and inventory reports, among other financial documents.- Supervise the project procurement process.- Meet.

South San Francisco, CA

- Administer and organize project activities in cooperation with and under the direction of Project Executives, specifically related to construction projects.- Orchestrate and organize the flow of all information and documentation of projects to stakeholders.- Prepare and maintain construction submittals to ensure lead times are sufficient based on project.

Brisbane, Ca.

* Managed all facets of sales process from order entry to delivery for multiple national and major retailer accounts in territories in the U.S.* Oversaw account financial standings, product mix, dealer program, disseminated this information to sales teams and executive management personnel in a timely and accurate fashion. *Investigated and resolved issues.

Brisbane, Ca.

* Provided customers with real-time product, program and account status information to help drive sales.* Oversaw account financial standings, product mix, dealer program, disseminated this information to sales teams and executive management personnel in a timely and accurate fashion. * Contributed regularly to department knowledge base to improve team.

San Francisco, Ca.

* Provided immediate and informed customer assistance and account management for this well-established, client empowerment focused financial services company, as part of the Universal Life and Annuity Unit. * Managed 25-30 calls a day from clients, attorneys, CPA's and financial advisors, answering questions about life insurance policies, IRA's, and.

San Francisco, Ca.

• Increased the subscriber base by more than 25% in one year.
• Promoted the donor solicitation program through extensive marketing efforts and patron education to ensure receipt of the Rigler-Deutsch Challenge Grant.
• Supervised volunteer staff during performances and in administrative office.
• Manned an information desk at all performances to resolve issues and improve customer service.
• Generated and analyzed subscriber/VIP/performance venue reports to identify operational problems, increasing efficiency, communication flow, and responsiveness.
• Reduced catering and set-up expenditures for opening night receptions, backstage tours, and other donor events.

South San Francisco, Ca.

Team managed over 400 Customer Care Representatives and Floor Supervisors responsible for revenue retention, activations, collections, and identifying and resolving complex technical and operational issues for a nationwide customer base. Directly managed a team of 15 reps, overseeing the call monitoring process and resolving escalated customer service.

South San Francisco, Ca.

Developed, coached, and supervised 200 new and tenured customer care representatives responsible for providing technical support/customer service to the greater Bay Area. Established high standards and expectations for performance in the implementation of a systematic approach for call handling and customer responsiveness. Developed a strong operational.