Support role in managing a variety of projects, from new store openings, store expansions, construction and renovations of commercial properties. Monitor project progress and ensure projects are completed on time. Collaborating with cross-functional teams including marketing, supply chain, store operations, and external vendors.

Assist in all aspects of store operation, financial performance, personnel management, all cash register operations, visual and floor processes and procedures, loss prevention, and enforce all company policies and procedures.

Support the adoption of agile as a lever of organizational transformation based on agile values and principles. Support teams in delivering value with the correct use of the agile framework. Support the Product Owner in the definitions and prioritizations through techniques and tools. Perform the management of roadblocks that impact the performance of the team.

Monitoring and control of the different projects of the Digitalization and Operations Department. Support the leader and Stakeholders in the planning and execution of the project, developing action plans to mitigate risks and ensuring compliance with the objectives set in terms of cost, time and scope. Achievements: Support in obtaining budget in the negotiation and contracting of Fiber Deployment projects.

Support the planning and control in phases scheduled for the Fullstack project. Participate in the stages of readiness, planning, implementation and post implementation in along with the business, technology and supplier area to meet different goals. Achievements: I participated in the planning and execution of the plan to determine the benefits of the Postpaid segment associated with the project, achieving excellent results and a solid methodology.

Plan and control technology and construction projects with agile and PMI framework. Support clients and technical team in defining the goals and scope of the project. Establish the structure from a management point of view. Perform financial monitoring.Achievements: I developed a structure for the monitoring of the main IPC (Construction) project of the organization, generating customer satisfaction and providing value alomg the progress.

Participate in the projection of income of the different segments by raising the budget aligned to the strategic plan. Perform analysis and monitoring of the results of the different indicators. Prepare reports of management and results indicators.Achievements: Made successful proposals for price adjustments on various plans in order to meet budget. I generated an updated format for budget tracking.

To monitor the indicators of the face-to-face customer service channel. Raise and structure the budgetary needs as well as its correct execution. Participate and follow up on projects. Support the commercial management for the fulfillment of the established quotas.Achievements: I supported and promoted a plan to increase the commercial activity of the channel, increasing the % of sales. I led the inauguration project of the company's Digital Service Center.

Prioritize and monitor the different projects based on strategic, technological and financial criteria. Control the portfolio of products and services in terms of quality of deliverables and time to market. Financial monitoring of investment execution.Achievements: I supported and participated in the generation of processes for portfolio monitoring. I participated in the monitoring of high impact projects (Technological and Social focus).

Apoyar la atención de los Clientes Grandes Usuarios mediante el levantamiento, elaboración y comunicación de Procesos que impulsen la gestión, participación en Proyectos de productos & servicios dirigidos al segmento de clientes corporativos, participación en la gestión de proyectos que apalanquen la operatividad del área de postventa de la VP de Clientes Grandes Usuarios, soporte operativo en el proceso de atención mediante la generación de indicadores, Manejo, control y publicación de la información en el área, Supervisión de la Taquilla para entrega de terminales y FrontOffice para la atención de clientes.Logros: Lideré el proyecto de tercerización del BackOffice (Administrativo) el cual generó ahorros. Elaboré procesos para el funcionamiento de la taquilla (almacenamiento y entrega de equipos).

Generar información de gran impacto para el área, tales como Reportes de indicadores de gestión, estadísticas, elaboración de presentaciones e informes para la Gcia. Gral., levantamiento, generación de resultados y carga de resultados de los Objetivos trazados para toda la Gcia. Gral. manejo de información de la Plantilla de los Canales de Atención Presencial (Centros de Servicio y Servicio Técnico) a nivel nacional, apoyo y seguimiento en requerimientos que impacten el segmento.Logros: Establecí y ejecuté un proceso de forma efectiva para la carga de los resultados anuales.

Atendar y gestionar las ventas, requerimientos, solicitudes y reclamos de los clientes masivos en el canal de atención presencial.Logros: Apoyé al equipo de procesos en la actualización del portal de atención al cliente.