Richard Ive Email & Phone Number

Greater London, England, United Kingdom

I am responsible for overseeing the daily operations and ensuring that all business activities are aligned with the overall strategy and goals set by the Senior Management Team. I play a key role in optimising operational efficiency, improving productivity, and driving revenue growth.I have achieved significant success in leading diverse teams and driving business results. Some of my major achievements include:- Designed, Developed and Implemented a new pricing strategy and customer service level- Streamlined teams and processed resulting in reduced costs and operational overhead- Implementing innovative technologies and digital transformation initiatives, resulting in improved efficiency, cost savings, and enhanced customer experience

West London

Combining technical, commercial and leadership skills, responsible for Metafour's customers' experience. I lead the Product Design, Customer Service and Customer Implementation team ensuring that Metafour is able to design and develop industry leading software; which is configured to meet our new customers business needs; allowing them to transition to a live customer as quickly as possible where our customer service team ensure they have the software support they need.

London, United Kingdom

London, United Kingdom

Whilst working as Metafour's Product Manager I was able to oversee and manage the transition from a product that received ad-hoc, on-demand, customer-led changes to a product that received roadmap-scheduled updates every 6 weeks. To achieve the agility required, I managed: a change in development style from a traditional waterfall methodology to the Sprint agile development methodology; the introduction of Quality Assurance and User Acceptance Testing and; the simplification of software specification and requirement gathering from all stakeholders in the business.

To ensure my technical skills are kept relevant as my career transitions from Software Development into more commercially orientated roles I occasionally dabble in small freelance projects.

Whilst on my sandwich year placement I was responsible for developing and managing the deployment of the second version of Metafour's hotel reservation booking system that was specially developed for a single customer. During my time I was nominated by Metafour's Managing Director as Intern of the Year.