Richard Jabonga Email & Phone Number

• Entering incoming payments to outstanding invoices to track cash flow and capital accurately• Researching misapplied payments to fix issues and apply the cash to the correct invoice• Adjust invoices to match the cash amount and close the remaining balance

Taguig, National Capital Region, Philippines

• Liaise with other departments and teams as required to resolve Customer issues and questions • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues

Taguig, National Capital Region, Philippines

• Responsible for validating orders coming from the sales representatives before proceeding with booking the order. • Ensure that all information is accurate before processing such to avoid escalations and any delay with the delivery of orders.

Taguig, National Capital Region, Philippines

• Monitor customer complaints on social media and reach out to provideassistance.• Follow up with customers to ensure their concerns are resolved.

• Handle customer concerns through various platforms such as phones, chat, email and social media. • Track orders, file claims, process returns and refunds in a timely manner.• Provides mediation to settle disputes at an early stage and stop problems such as customer escalations.

Santa Rosa, Calabarzon, Philippines

• Resolved and de-escalated customer complaints by solving issues quickly,achieved high level of customer satisfaction.• Facilitated services by greeting customers, determining their orders, andaccurately submtting those orders into the appropriate electronic system.• Investigated all options to remedy customer issues and offeredreplacement items before offering refunds in order to maintain revenue.