Richard Jabonga Email & Phone Number

• Entering incoming payments to outstanding invoices to track cash flow and capital accurately
• Researching misapplied payments to fix issues and apply the cash to the correct invoice
• Adjust invoices to match the cash amount and close the remaining balance

Taguig, National Capital Region, Philippines

• Liaise with other departments and teams as required to resolve Customer issues and questions
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues

Taguig, National Capital Region, Philippines

• Responsible for validating orders coming from the sales representatives before proceeding with booking the order.
• Ensure that all information is accurate before processing such to avoid escalations and any delay with the delivery of orders.

Taguig, National Capital Region, Philippines

• Monitor customer complaints on social media and reach out to provideassistance.
• Follow up with customers to ensure their concerns are resolved.

• Handle customer concerns through various platforms such as phones, chat, email and social media.
• Track orders, file claims, process returns and refunds in a timely manner.
• Provides mediation to settle disputes at an early stage and stop problems such as customer escalations.

Santa Rosa, Calabarzon, Philippines

• Resolved and de-escalated customer complaints by solving issues quickly,achieved high level of customer satisfaction.
• Facilitated services by greeting customers, determining their orders, andaccurately submtting those orders into the appropriate electronic system.
• Investigated all options to remedy customer issues and offeredreplacement items before offering refunds in order to maintain revenue.